Mad Paws Reviews 209

I can see you’re working really productive! I mean I just registered my account last night and I received confirmation email right the day after. I’ve just gotten started with this app so I cannot have further feedback. I hope through this app I get my favorite job.

Mad Paws gives very constructive and easy to follow instructons on how to set up accounts, etc. Overall very happy

All good with the system

Mad Paws always responds within hours and is always cooperative with whatever the request or adjustment is requested.

Referal

I had referral from a friend and wasnt going through my account i contacted customer service and Yza had promptly looked into what the issue was and resolved the issue straight away.. the referral discount was rewarded and was put into my account straight away as one off great customer service and keeping me informed all the way .. prompt and efficient thank you great experience

The process of applying to become a sitter was fairly easy. All the instructions and rules were made clear and this helped with my understanding of the business and what I am required to do.

The customer service rep was very polite and efficient, she knew exactly what I was asking about and gave me a very fast solution.

Matter was resolved promptly and consultant made process easy.

My problem was solved quickly and nicely by the person helping me.

MJ is very helpful! He replies promptly, solve my and my client's concern dedicatedly. His assistant indeed gives me a lot of support from the support team!

Customer service was excellent. MJ immediately made me a custom shortened link for use in my social media and had it to me within minutes.

Thank you so much for your attention

It’s a real teamwork! Everything done professionally and super fast
Very satisfied

Madpaws has been very helpful for us over the years as we don't have family nearby that we could leave our pet with when going on leave. Tools such as the checklists were particularly useful. Communication with the Madpaws team has been prompt and effective. Filtering options for finding a sitter could be improved, hence, the 4 stars. Just for info, to close the account (our pet passed away recently) you need to go through Help Centre and the Chat box, very quick process.

Talked to Rodnie and the whole process was very quickly, got my problem fixed and good to go in less than 10 min. I appreciate the prompt help.

The staff in the chat support are very patient, polite and very knowledgeable about the service Mad Paws provide to the sitters. I am very happy with the service.

Every time i've needed support from the Mad Paws team its been met with a timely, professional and thoughtful response, it has made my experience so easeful and I really appreciate the level of care the team bring. Epic service!

Ged understood my problem and kindly rectified the issue.