I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
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Company details
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Get-Taut is amazing!
Skin on my forearms & lower legs are dry & I hadn’t found any product to keep them moisturized throughout the day. First time using Get-Taut, am on day 2. Am at 20 hours from last application & it’s kept my skin feeling smoother & supple! Get-Dreamy hasn’t worked on these areas. Hopefully it’ll help improve the crepey appearance on my arms. I’m pleased with the results!!!
17 February 2026
Unprompted review
Reply from MAËLYS
That is such an incredible update for just Day 2! ✨ We can't wait to see how those results continue to improve with consistent use.
Great product
2 February 2026
Unprompted review
Reply from MAËLYS
Thanks for the feedback! We appreciate it. 💞
Reply from MAËLYS
We are so incredibly happy to hear that! ✨ Knowing that you're having an amazing experience with both our products and service truly makes our day. 💖
I love the products and the shipping…
I love the products and the shipping was super fast. I had no problems tracking my package either.
15 January 2026
Unprompted review
Reply from MAËLYS
That is exactly what we love to hear! 🌸 There’s nothing like super fast shipping and a stress-free tracking experience to get your routine started on the right foot. We’re so glad you’re loving the products now that they’ve arrived. Thank you for sharing the love! 💖
The products are to notch for…the reasonable prices
The products are to notch for reasonable prices. The staff is very helpful and friendly.
17 February 2026
Unprompted review
Reply from MAËLYS
We are so happy to hear that! It also warms our hearts to know our staff made such a friendly & helpful impression. We'll be sure to pass that praise along to the team! 💖
Great product!
Great product!! This lifts your butt ladies and takes the cellulite away. I’ve been using Btight for a while and it does what it says it will. Start using it now before summer so you will be swimsuit ready.
17 February 2026
Unprompted review
Reply from MAËLYS
That is the ultimate summer prep! We are so excited to hear that B-TIGHT has been doing exactly what it says it will for you—there is nothing like that extra boost of confidence when it’s time to get swimsuit ready. 🌊☀️
Great products
Great products; love the Too-Fine treatment, and responsive customer service.
17 February 2026
Unprompted review
Reply from MAËLYS
We are so happy to hear that! ✨ TOO-FINE is such a game-changer for targeting those specific areas, and we’re thrilled you’re already loving the results. It’s also great to know our team hit the mark for you. Being responsive and helpful is exactly what we strive for. 💖
I cancelled and they still keep…
I cancelled and they still keep charging me no matter what I say
15 February 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to gather more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Love love love their products
17 December 2025
Reply from MAËLYS
Thanks for the feedback, so happy you love it! 😍
I enjoy Malley’s dreamy cream
I enjoy Malley’s dreamy cream, and we had a little problem setting up when I would get it, but after that was straightened out, I enjoy the cream very much. I have very dry skin and it helps and they were very courteous to help me come to a conclusion that I will get it every three months thank you again for all your help Mary
16 February 2026
Reply from MAËLYS
It sounds like the every-three-months schedule is the perfect way to keep your skin hydrated and happy. We know how tough dry skin can be, so we're thrilled that GET-DREAMY is providing the relief and comfort you need. Thank you for your patience while we found the right solution together! 💖
Scam
I was told that I only had to pay shipping but they overdrafted my account when they took almost $80 out of it. There was nothing on the invoice that indicated they were going to do that. Now I can't get a hold of anybody.
14 February 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
I love alll the products
I love alll the products. The parfume, the body cream actually works. My favorite is the collagen, biotin liquid supplement! Its a difference you will actually see with a week!
1 January 2026
Unprompted review
Reply from MAËLYS
That is high praise! ✨ Between the scent of the TEMPT and the results from the body cream, it sounds like you’ve built the ultimate MAËLYS routine. 🌸
amazing products and great communication
2 February 2026
Reply from MAËLYS
We’re so glad you’re loving the products and that our team has kept the lines of communication open and clear for you. 🥰
Great product
The delivery of the product was fast and I received notications during the transitions. I've used the product for three weeks and I notice an improvement already. I highly recommend this product
19 January 2026
Unprompted review
Reply from MAËLYS
That is so wonderful to hear! ✨ We know how exciting it is to get your products quickly, and we’re glad our tracking updates kept you in the loop every step of the way.
3 weeks in and already seeing an improvement? That is fantastic progress! Thank you so much for the high recommendation. We can't wait to see your results as you continue. 💖
I used the eye treatment does make the…
I used the eye treatment does make the biggest difference. Very visual positive results!
11 February 2026
Reply from MAËLYS
That is incredible to hear! ✨ We are so glad that it is making such a big difference for you! 💖
I recently did a trial on a product
I recently did a trial on a product, then logged in and canceled the subscription because I didn't care for it. Two weeks later, I am being charged again for a product I don't want. Customer service is no help. I said I could return what they shipped unopened, and they said basically, sorry, order has been processed, no refund, no returns. Will never order from them again, their customer service is terrible.
9 February 2026
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
I cancelled and still got charged
10 December 2025
Reply from MAËLYS
We apologize for any inconvenience you may have experienced regarding the return of your recent purchase. We understand how frustrating this situation can be and are committed to resolving it promptly.
We have sent you a return label. If you do not receive it or encounter any further issues, please let us know, and we will ensure you have everything you need to complete your return. Please do not hesitate to contact us for any other concerns.
My experience with Marley’s customers…
My experience with Marley’s customers service is non. I tried to stop an order going through because I noticed it was going to the wrong address. Their system would not let me stop it and it continued through anyway. So I went to their chat to tell them to cancel and they say they can’t because the order are done so fast. Which is a lie. (I just placed it 1 minute before. ) Don’t do business with them they are crooks!!!!!!
8 February 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately and have sent the tracking information so you can monitor your shipment.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Great products that make my skin look…
Great products that make my skin look smooth, firm and glowing.
7 February 2026
Unprompted review
Reply from MAËLYS
That’s the ultimate triple threat! ✨ There’s nothing like seeing your skin look smooth, firm, and glowing all at once. We’re so happy our products are helping you achieve those gorgeous results! 💖
Reply from MAËLYS
Happy to help!
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
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