Really happy with the support. They are so responsive! would recommend this app for all your bundles for your store. Best customer service😊
Company replied
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See what reviewers are saying
The MageWorx team were quick to respond and open to troubleshooting my issues WITHOUT admin/ssh. In my experience with other vendors, it's almost impossible for support to provide feedback without acc... See more
Company replied
i'm store owner learning/using APO Variant app as workaround for shopify 100 variant product limit. i'm not strong tech person, but so far app has been intuitive for me re configuring option sets, va... See more
Company replied
Mageworx apologized and we got a Module at nc. They installed it and we got it to work.Anyhow some of the Setting and Cart views make no real sense at least not for EU customers. We had some issue... See more
Company replied
Company details
Written by the company
Mageworx is an experienced and creative Magento extensions & Shopify apps developer, eCommerce solutions and services provider. Being Magento partner, Mageworx cooperates with 50K+ successful Magento & Shopify store owners worldwide.
Contact info
222 South Ninth St, Suite 1600, 55402, Minneapolis, United States
- support@mageworx.com
- mageworx.com
4.8
Excellent
283 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Responsive, supportive and patient
The support we have received from Katherine Volchock has been and continues to be outstanding in the speed of the communication and advice and guidance for the Product Options Module for Magento 2 where we face some difficulties.
7 December 2023
Unprompted review
Reply from Mageworx
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Katherine and the support provided. Your feedback is invaluable to us and we're always here to help with any challenges you face.
Bug reports were not so welcome here
Update 05.12.2023: the company has reached out to us and we were able to achieve an adequate solution. It seems the problem mainly arose from the person communication with us not having an overview over the issue. Thanks to good communcation now I am able to add 2 more stars. I hope that we can work together on this level in the future. Best regards, Martin
Original review:
In my company we bought a Magento 2 component from this company. We had problems with the component. We tracked the problem to a bug in the component and we reported it to Mageworx. Our bug report was not welcome. We had to insist that it was a bug and then the developers at Mageworx recognized the bug and provided a fix. The fix introduced a new bug which we also analyzed and tracked down, documented and again reported to Mageworx. Again the response was not welcoming. The development team recognized also the 2nd bug and provided a 2nd fix which finally did the job as a final solution. We spent many hours tracking down these two bugs and even providing the correct solution for them. But the company did not compensate us in any way, instead they asked us for a "favor", that is to write a review here. So that is the review that they asked for.
We are using the Mageworx components with mixed feelings. It works well but the behavior of the company appears at least questionable and definitely not what you expect when you buy software from a professional company.
Best regards, Martin
24 November 2023
Unprompted review
Reply from Mageworx
Dear Martin,
First and foremost, I want to express my sincerest apologies for the experience you had with our company and our Magento 2 component. At Mageworx, we value honesty and transparency, which is why we encourage all our customers to share their true experiences, whether positive or negative. Your feedback is not only welcome but essential in helping us understand where we need to improve.
After reviewing the email correspondence regarding your ticket, it’s clear to me that our response and handling of the situation did not align with the high standards of support and professionalism that Mageworx strives to uphold. I have personally addressed this with our team to ensure we learn from this and prevent similar occurrences in the future.
To express our gratitude for your valuable input and effort in identifying and reporting these issues, I have sent you a special offer via email. Please refer to the email for more information and instructions on how to avail this offer.
Additionally, if you have any future questions or concerns, please feel free to contact me directly. The contact details have been provided in the email I sent you. Rest assured, your satisfaction and trust in our products and services are of utmost importance to us, and we are committed to using your feedback to enhance our processes and customer experience.
Thank you for your honesty and for giving us the opportunity to make this right.
Best regards,
Vitali
CEO, Mageworx
Custom Features
Quickly and efficiently created a custom extension to add features to Gift Cards extension we needed. Great, quick communication, we are very happy with result.
29 November 2023
Unprompted review
Reply from Mageworx
Hello,
Thank you so much for your kind review! We're delighted to hear that you're pleased with the custom extension we created for the Gift Cards extension. Fast and effective communication is a priority for us, and it's wonderful to know we've met your expectations. If you need anything else or have more ideas, we're just a message away. Your satisfaction and happiness with our work are what we strive for!
Warm regards,
Mageworx
Outstanding support
As always, the support team of MageWorx helped us promptly with explaining their updates (and new features) in detail.
28 November 2023
Unprompted review
Reply from Mageworx
Hello,
Thank you for sharing your experience with us! We're thrilled to hear that our support team was able to assist you promptly and provide detailed explanations about our updates and new features. At Mageworx, we always strive to offer outstanding support, and it's wonderful to know we're on the right track. If you have any more questions or need further assistance, we're always here to help!
Best regards,
The Mageworx Team
Experienced and outstanding service!
I recently experienced outstanding service that exceeded all expectations. I highly recommend their services and look forward to working with them again in the future.
24 November 2023
Unprompted review
Reply from Mageworx
Hello,
Thank you so much for your glowing review! We're thrilled to hear that our service exceeded your expectations. Your recommendation means a lot to us, and we can't wait to work with you again in the future. Your satisfaction is our greatest reward!
Warm regards,
Mageworx Team
Mageworx are Excellent!
I've worked with Mageworx for some years now with Shipping Suite, and the entire time they were helpful, patient, responsive and very skilled. A fantastic result for us, and i'll happliy install any Mageworx extension that we need. Excellent service.
2 November 2023
Unprompted review
Reply from Mageworx
Hi John,
Thanks a ton for your awesome review! 🌟 We're thrilled to hear about your positive experience with our Shipping Suite and our team. Your satisfaction and trust in our extensions mean the world to us. Looking forward to continuing our journey together! 🚀
Always ready to help and fast to reply
Always ready to help and fast to reply. Great overall.
3 November 2023
Unprompted review
A variety of plugins with great…
A variety of plugins with great functionalities which enhance Magento overall. helpful and fast support.
25 October 2023
Unprompted review
Reply from Mageworx
Thanks a bunch for your kind words! Thrilled to hear you're enjoying our plugins and found our support speedy and helpful. We're always here to help you.
Custom extension work
I purchased an extension from Mageworx and required a custom element for our M2 website. The quote was provided quickly and the work booked in promptly. Once booked in the work was completed within a couple of days. The function is a great extra to our website and I will be using Mageworx again in the future.
24 October 2023
Unprompted review
Reply from Mageworx
Hi Karl,
Thanks a ton for the awesome review! 🌟 Let us know if you need any help, we will be happy to assist!
Cheers,
The Mageworx Team 🚀
Nice Magento module and fast helping support
We were missing a feature and with the mageworx module we had a solution with much less effort than it would have taken to implement it ourselves.
The support is fast and uncomplicated.
18 October 2023
Unprompted review
Reply from Mageworx
Hi Rudolf,
Thank you for the kind feedback! 🌟 We're thrilled to hear that our Magento module streamlined things for you. Our support team is always here to ensure a smooth experience. Looking forward to assisting you in the future!
Warm regards,
Your Mageworx
Great experience with custom module.
Needed help making customization to a module of theirs and the staff was very helpful and quick in putting together a quote, scheduling the job, and knocking it out. I have a few modules from MageWorx and feel they are very stable and the company is well managed and run.
12 October 2023
Unprompted review
Reply from Mageworx
Hi,
Thank you for the kind words! 🌟 We're glad to hear you had a positive experience with our customization service. Our team is dedicated to ensuring everything works seamlessly for our valued customers. Looking forward to continuing our collaboration with you.
Best,
Your Mageworx
We use Mageworx for two of their Magento plugins
We use Mageworx for their shipping suite and order management. Their software is of the highest quality and they keep it up to date.
More importantly their support is quick and responsive to requests - and they know their product and Magento very well.
8 October 2023
Unprompted review
Reply from Mageworx
Hi Chris,
Big thanks for the review! 🌟 Thrilled to know our plugins and support are hitting the mark for you. Keeping things top-notch and in the groove is what we're all about. Please don't hesitate to reach out if you need any further assistance.
Have a great day.
Fast response, immediate fix
Customer support responded to the ticket within a few hours and provided a fix the same day.
29 September 2023
Unprompted review
Reply from Mageworx
Hi,
Thank you for taking the time to share your positive experience with our customer support. We're delighted to hear that you were satisfied with our swift response and resolution. Your feedback motivates us to continue providing top-notch service. Please don't hesitate to reach out if you need any further assistance.
Warm regards,
Mageworx
Great support!
2 October 2023
Unprompted review
I am using a couple of Mageworx modules…
I am using a couple of Mageworx modules for Magento 2. I am really satisfied of the code quality and support help. If I need to choose between Mageworx and other companies - I have no doubt. It is really good to know I can count on them any time.
26 September 2023
Unprompted review
Reply from Mageworx
Hi Jacek,
Wow, thanks for the awesome feedback! 🌟 So glad to hear you're loving our Mageworx modules for Magento 2. We've got your back anytime you need us. Cheers to more smooth sailing with our modules!
Best,
Vitali
Mageworx Team 🚀
Reply from Mageworx
Thank you for your positive feedback! We're delighted to hear that you received prompt support and solutions. We strive to provide the best service to our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Have a great day!
Great extensions and quick support
It has always been a pleasure to deal with Mageworx. They have quality extensions and an excellent track record. Also a support that goes above and beyond if you have any issue.
30 August 2023
Unprompted review
Excellent customer support
Excellent customer support
Very quick response by mail and straight to the point.
17 August 2023
Unprompted review
Great customer service
I've had some minor issues with the checkout plugin and my custom theme, MageWorx helped us resolve the issues quite quickly.
17 July 2023
Unprompted review
I found Katherine extremely helpful and…
I found Katherine extremely helpful and professional. We experienced a problem when setting up a shipping rule which affected our cart so I reached out to Mageworx, once Katherine understood what we wanted to achieve she walked me through setting the rules up correctly, and now all is as it should be, so big thank you to Mageworx and Katherine.
11 July 2023
Unprompted review
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