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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their efficiency and willingness to go above and beyond. The customer service is frequently described as excellent, with many people appreciating the quick response times and the team's ability to provide real solutions. Consumers are also very satisfied with the products and services, noting their reliability and quality. However, some people were dissatisfied with the customer service, mentioning slow communication and disorganization. A few other people also felt that the product they received was barely working or that support could take longer to respond.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Response time

People report positive experiences with response times. Customers frequently praise the support team for... See more

Product

Consumers find Magezon's products to be positive. Many reviewers praise the modules as well-built, reliable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the clear communication, impressive... See more

Based on these reviews

Rated 5 out of 5 stars

We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... See more

Company replied

Rated 5 out of 5 stars

John from Magezon is not only a very experienced developer, but also the most patient person I've worked with in the constructing of my new website. He gladly accepted many modification requests along... See more

Company replied

Rated 5 out of 5 stars

We've used several of Magezon's modules over the years and all have worked flawlessly. What's more is that whenever they haven't (always due to "pilot error") they've super responsive and helpful wit... See more

Company replied

Rated 5 out of 5 stars

Every interaction has been professional, patient, and helpful. They don’t just send generic replies, they actually understand the problem and provide real solutions within a few minutes. I used mor... See more

Company replied


Company details

  1. Computer Software Shop

Written by the company

Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Stay away

I have used Magezon before with terrible experience. The invoice is sent within 10 seconds through PayPal, then it may take months before they have time to start the work, if at all. "sorry we have a very urgent matter..." Same every time, as if my matter isnt urgent.

The problem with many extensions is that they collaborate with eachother. If yo buy one, then in many cases you should also buy others from the same company.
Very sceptically we placed a new order. This time they actually set up the extension quickly. The problem now was when we ordered some customization work on the extension. This was never done. Now several months later, still nothing.... I fear we have been scammed.
Then you give an answer to the complaint saying: We are sorry and we are always trying to do our best... Then just do what we have agreed on! It has soon been 4 monts and still no customization. Dont say you are sorry.
My advise - Dont buy your first extension from this company.

26 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Christian Krogstad !

Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.

I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,

Rated 5 out of 5 stars

Greate support ;)

27 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Digital Farmona !

Thanks for your review! Magezon always strives to create quality products and good support services.

Rated 5 out of 5 stars

Fast support received

Fast support received. Thank you!

20 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Amy !

Thanks for your review!

We always want to save our customers' time by responding and solving problems quickly.

Rated 5 out of 5 stars

Overall great service - highly recommended!

Overall great service. Fast, polite and very helpful! We upgraded our Magento shop through Magezon and are very happy with their service and turnaround time. They went the extra mile and can only recommend them! Their Pagebuilder and Mega Menu extensions are super easy to use and setup. Page load times were reduced compared to another page builder plugin we had previously used.

18 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Max !

Thank you for leaving a review. We will always strive to provide the best service to our customers.

Rated 5 out of 5 stars

Magezon Page Builder - The Best of the Best!

RE: Magezon Page Builder - Adobe Commerce Version
Had some growing pains, but the company as a whole has bent over backwards to work with us and get issues sorted out. Remember, no software project this large is going to be perfect, on every system, for every configuration. But before you jump the gun, give them a chance to work with you and figure out if you have any problems. They have always been very communicative and many times email me to remind me they are standing by to help. We love the Page Builder, it is BY FAR the best available for Magento 2. It has the most features, is extendable and even is slowly becoming Hyva Theme compatible. Try the free version, you will not be disappointed and I promise, you will upgrade to a paid version as you will love it so much!

1 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Billie !

We are very happy after reading your review. We will try to make good products. We will support enthusiastically and always be open to customers.

Rated 3 out of 5 stars

Custom development pricy and okish

Order a custom extension on top of page builder.
Result lacked backend js parts which I than had to develop on my own, as the guys can't do it without access to our system.
Got nothing for these extra efforts on my side, but now got offered a 10% discount for this review...

11 November 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Alexander !

Thanks for leaving a review !
We are very sorry for not doing a good job with the job you assigned. This happened because we were overloaded with work. We promise
We will do everything possible to ensure this does not happen again.

Rated 5 out of 5 stars

We really like your page builder

We really like your page builder, thanks for a great product and support!

31 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Stan !

Thanks for your review!

Page Builder is our strong product. We have invested a lot of effort and time into this product. We are going to release a completely new version of Page Builder in December.

Rated 1 out of 5 stars

Be Aware of this Company

We did buy three extensions and a Customization Project from this Company managed for someone called Michael Cao.

We did pay USD 3100 thought Paypal and this company did not di the job.

All money was stolen.

After a large investigation this is a regular procedure from this company.

Be aware!

20 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Ginoi !

Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.

I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,

Rated 5 out of 5 stars

I am pleased with Magezon's support for…

I am pleased with Magezon's support for all the requirements I have asked for. They are always very attentive in supporting their modules.

22 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Garincha !

Thank you for your review!

We always put the customer at the center at Magezon. Therefore, we always strive to serve customers as best as possible.

Rated 5 out of 5 stars

decent as always

decent as always - great support

17 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Andy !

Thank you for your review!

We always put the customer at the center at Magezon. Therefore, we always strive to serve customers as best as possible.

Rated 1 out of 5 stars

This is the worst company.

This is the worst company we have so far worked with. They will take forever to reply and fix the issues with their own module. Every time they will say we will fix it this week and it is never done. Don't get any customization work done from them. They will never get it done.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

They offer a service where they build…

They offer a service where they build custom modules. We agreed upon a price and I was promised a completion date 4 times, 2 months passed and it never got finished. With only the promise of that it would be finished soon. Michael (the guy helping) had a good reason but there were only more delays and the deadline had already passed. We never got issued a refund for our 160$!!!!! We had to find another solution and thus them offering to finish it 2 months later had no more use..

15 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Mark !

Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.

I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,

Rated 5 out of 5 stars

Online chat prompt and extremely helpful!

Not being very technically minded when it comes to coding, I added all the page builder extensions to my website. Unfortunately I still couldn't manage to get the header looking correct across all devices. After a few minutes on chat, the header is now perfect. They even took the time to explain how to correctly configure it complete with screenshots and answered several other questions I had. Thank you Min!

10 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Thank you so much for your review. If you need any support in the future, we're always willing to help.

Rated 5 out of 5 stars

Happy with Magezon support

I'm really happy with Magezon support, they resolved practically all issues I had with their free plugin (Customer Approval).

9 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Thank you so much for your review. It really encourages us a lot.

Rated 5 out of 5 stars

great support

great support

8 October 2024
Unprompted review
Magezon logo

Reply from Magezon

Thank you so much for your review. We're always willing to help anytime you want.

Rated 5 out of 5 stars

Magezon is one of the most reliable…

Magezon is one of the most reliable magento 2 modules creators. Currently, they are building their modules with Hyva compatibility which is awesome and the future is bright.
PageBuilder is a game changer and unique at magento universe.
Highly recommended.

12 September 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Bruno !

We thank you for loving Magezon products and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. We hope you will always support Magezon for a long time!

Rated 4 out of 5 stars

Had an issue but support addressed it…

Had an issue but support addressed it quickly and assisted with another issue that turned out to be with Hyva. 4 stars because it would be better if the issue had been spotted before being released!

1 August 2024
Unprompted review
Magezon logo

Reply from Magezon

Dear Adam !

Thank you for your review. We will try to create quality products and the best support service

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