The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from mbuk
Hi Chantelle,
Thank you for your review!
We’re really glad to hear the bra fits well and that you’ve had a good experience with our communication.
We appreciate your support and hope you enjoy wearing it!
Very comfy bras
1 June 2026
Unprompted review
Reply from mbuk
Hi there,
Thank you for your feedback! We’re glad to hear you find the bras very comfy.
We really appreciate you taking the time to share your experience.
Not a good company to deal with
Not a good company to deal with. Yes the products might be okay but if you’ve made a mistake you’re in trouble… the The refund money you get back is probably a quarter or less of the funds you spent, if you are lucky from your order!…(I spent £43 and got £18 back!! ) So be warned🤦♀️
29 May 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear about your experience and understand your concern regarding the refund amount.
Refunds are typically processed in line with our return policy, and we understand how disappointing it can be when the final amount is less than expected. If you would like us to take a closer look, please reach out again to our customer support team and we will do our best to assist you further.
Reply from mbuk
Hi there,
Thank you for your feedback!
We’re glad to hear you’re happy with the product and found the service quick. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Great item
Great item - postage seems to take longer than other online retailers
25 May 2026
Unprompted review
Reply from mbuk
Hi there,
Thank you for your feedback! We’re glad to hear you’re happy with the item.
We also appreciate your note regarding delivery time. We understand how important it is to receive orders promptly, and we’ll be sharing this feedback with our team for review.
Thank you for taking the time to share your experience.
Reply from mbuk
Hi there,
Thank you for your feedback! We’re glad to hear you find the product very comfortable.
We really appreciate you taking the time to share your experience.
Non existent return policy
DO NOT BUY FROM THIS COMPANY
Bra arrived did not fit, was horrible design and poor quality. Return refused but they did offer to replace with another because I insisted. That arrived and was even worse. Not fit for purpose, measurements 3cm smaller than website guide. Customer service will not let you return and are really awkward. I lost my money. Think carefully how much you are willing to throw away before you order. I have reported them to Trading Standards. Please do the same. They are scammers based in China pretending to be UK based.
26 May 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear about your experience and that the items you received did not match your expectations. We take sizing accuracy, product quality, and customer support concerns seriously. Size guides are intended to help customers choose the best fit, so we understand your concern regarding the measurements you mentioned.
We also regret that your return experience did not go as expected. We would love to review your concern. Please reach out to our customer support team at support@magicbra.co.uk and we will do our best to help.
My order did NOT arrive and as expected…
My order did NOT arrive and as expected they are now ignoring my emails. I will be taking this further if I do not receive a full refund! I genuinely thought they were a safe company but shortly after placing my order, I quickly realised that they are not a UK company. Low and behold I've had problems......
Please DO NOT buy anything from here!
28 May 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear about your experience and understand your concern regarding the missing order and lack of response.
Orders should always be processed and delivered within the stated timeframes, and we take fulfilment and communication issues seriously. We also understand how important it is to receive timely updates when you’re waiting for an order.
Please reach out again at support@magicbra.co.uk twith your order details so we can check the status of your shipment and review this further for you.
Thank you for taking the time to share your feedback.
These strapless bras are comfortable
These strapless bras are comfortable, and hold well, however they did take a while to be delivered, hence 4 stars as I wanted them for my holidays.
Spoke to customer services who, I may add were helpful, and extremely polite.
26 May 2026
Unprompted review
Reply from mbuk
Hi Sharon,
Thank you for your feedback!
We’re glad to hear the strapless bras are comfortable and provide good support. We also appreciate your feedback regarding the delivery time and understand the importance of receiving orders in time for special occasions like holidays.
It’s also great to hear that our customer service team was helpful and polite when you reached out. We’ll be sure to pass that along to them.
We appreciate you taking the time to share your experience.
Magic bra are a scam company !!!!!
Magic bra are a scam company !!!!!
Do not buy , having issues with bra that does not support , bought 3XL proper size , material cheap and tacky !!!!!
The left strap has a sowing flaw , have taken photos , want full refund keep getting fobed off with emails , these companies need to be shut down and investigated via trading standards , disgraceful and fraudulent!!!!
26 May 2026
Unprompted review
Reply from mbuk
Hello Christin,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and that the product did not meet your expectations. We take quality concerns very seriously, especially when there may be a manufacturing issue such as a strap defect.
We’d really like to help resolve this for you. Please reach out to our customer support team again we can review your case properly and assist you with the best possible resolution.
The bra is so comfortable and fits…
The bra is so comfortable and fits lovely, the support is good and the back straps are thicker than most bars so you dont have underarm fat hanging out. The only thing is the time for delivery but worth the wait. Also was kept up to date on shipping which was great
22 May 2026
Unprompted review
Reply from mbuk
Hello Paul,
Thank you for your lovely feedback!
We’re so glad to hear you find the bra comfortable, supportive, and a great fit. We also appreciate your feedback regarding delivery time and are happy to hear you were kept updated throughout the shipping process.
Thank you for your support, and we hope to serve you again in the future.
DO NOT BUY FROM THIS COMPANY!!!
DO NOT BUY FROM THIS COMPANY!!!
They make it so difficult to refund what I personally feel agree sub-par products. One tip for those that brought before seeing the reviews (like me), keep on and don't give up. Don't accept their offers, keep on and on to get the best deal. In the end, I agreed to an 80% refund and I kept the bras and donated them. I could have sent them back but the shipping costs outweighed the 20% I lost in the refund.
Awful experience, avoid at all costs!
1 March 2026
Unprompted review
Reply from mbuk
Hi,
We’re sorry to hear about your experience and regret that the resolution process did not feel straightforward or satisfactory for you.
We aim to handle all refund requests fairly and in line with our policy, while also working to find suitable solutions for our customers where possible. We understand your concerns regarding returns and shipping costs, and appreciate you sharing your feedback.
We’ve shared your feedback with our team as we continue improving both our products and customer experience.
If there is anything further we can assist you with, please feel free to contact our support team at support@magicbra.co.uk.
Really good quality bra
Really good quality bra, fits really well! My only issue is I couldn’t track it until the day before it was arriving, not at any other point and the tracking website was very poor and looked really dodgy so I was concerned the website wasn’t even real!
20 May 2026
Unprompted review
Reply from mbuk
Hi there,
Thank you for your feedback!
We’re really glad to hear that you’re happy with the quality and fit of the bra. We’re also sorry to hear about your concerns with the tracking experience. We understand how important clear and reliable shipping updates are, and we appreciate you bringing this to our attention.
Your feedback has been shared with our team as we continue working to improve the overall customer experience.
We truly appreciate your support and hope to serve you again in the future.
I’ve been charge $88.30 for a regular…
I’ve been charge $88.30 for a regular price and the other for $4.99 at the end they charge me $19.99 for shipping and the whole price without knowing was $88.30 anyway I’m still waiting for them and I make the purchase back on April 7th!!! No response! I sent many emails and nothing yet, no bra no money and I’m I’m very pissed about it! Their excuse is they are a small company! At this point they’re small but with a lot of money from the scam!
7 April 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear about your experience and understand the concern regarding the charges and the delay in receiving your order.
We take billing, shipping costs, and order fulfilment seriously. Pricing and total costs should always be clearly shown before checkout, and we understand how confusing it can be when the final amount appears different than expected.
We also understand you’ve reached out multiple times without a response. That’s not the standard we aim for, and we’d like to look into this for you as soon as possible.
Please contact our customer support team at support@magicbra.co.uk with your order details so we can investigate your payment, check the status of your order, and assist you with a resolution.
Thank you for taking the time to share your feedback.
No Returning - BEWARE!
I ordered from their shop as it looked highly rated in reviews. Bought a removable strap, long line bra for a low neckline dress. When it arrived, the cups were deformed - to the point where the lumps are visible outside the dress. I also ordered it in my usual size based on the size guide, this should have fit me correctly but the garter is too loose, like it was used before - this also sticks out on the dress. Tried to reach customers service but have not gotten a response at all. This is fraud!
They also asked me to send pictures of the faults in the product, I have. Now I am just waiting for their reply if their customer service is legitimate.
15 May 2026
Unprompted review
Reply from mbuk
Hi Kesh,
We’re really sorry to hear about your experience and that the items didn’t meet your expectations. That’s understandably disappointing, especially when you were relying on the size guide and product description.
This is not the standard we aim to provide, and we also apologise that you haven’t received a response from customer service yet.
We’d like to get this properly looked into for you as quickly as possible. Please contact our support team again at support@magicbra.co.uk with your order number and photos of the item, so we can investigate what went wrong and find a suitable resolution for you.
We appreciate you taking the time to raise this, and we’ll do our best to resolve it promptly
Refund impossible, despite their website claim
I used the size guide and checked returns policy. Unfortunately not accurately enough! The items arrived in a reasonable time but did not fit.
I have emailed as per their website instructions on the day of receipt and have been offered a discount on further purchases.
When I stated that distance selling requires a 14 day cooling off period and no restocking fee should be expected, they fobbed me off and then stated they follow their own policy.
I have replied and said that their policy does not override the law and await their response.
I will dispute this with my credit card if they continue to argue and make sure Trading Standards are aware: they are clearly marketing themselves as a 'UK' operation despite being in China and effectively conning people out of money.
Strongly suggest this company is avoided.
Updated: I have finally received a 7th reply from the customer service team, having repeatedly stated that the regulations on distance selling do not permit a re-stocking fee to be charged as standard, and that a 14 day cooling off period applies: they have said as a 'gesture of goodwill' a full refund will be processed and no restocking fee will be applied.
Whether I receive the full purchase price of the items refunded (less P&P), I will wait and see. However, it should not require repeated communication to receive a refund!!
17 May 2026
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear that your order didn’t fit as expected and that you’ve been disappointed with the support received so far.
We understand how disappointing this situation is, especially when you’ve followed the size guide and are seeking a straightforward return. Your feedback regarding the handling of your request has been noted, and we’re sorry that the resolution offered so far hasn’t met your expectations.
We’d like the opportunity to review your case properly and ensure it’s handled correctly. Please reach out to our customer support team again at support@magicbra.co.uk with your order details so we can escalate this and look into the available options for you.
We appreciate you taking the time to share your experience, and we’ll do our best to assist you further.
Terrible product - avoid avoid avoid
Terrible product. A complete waste of money. It has no support, is not true to size uncomfortable and can be clearly seen under a top. I was tricked into thinking it was an Irish company but it is rubbish shopped straight from China. Avoid, avoid avoid
2 September 2025
Unprompted review
Reply from mbuk
Hi there,
We’re sorry to hear that you’re disappointed with your purchase. We understand how important it is for products to be comfortable, supportive, and to meet expectations in both fit and appearance.
If you’d like us to look into your order specifically, please contact our support team at support@magicbra.co.uk with your details so we can assist you further.
No refunds
Don’t bother about it, no refunds available, they make you keep the products even tough you don’t want them in exchange if a small refund. No thank you
6 May 2026
Unprompted review
Reply from mbuk
Hi Louise,
Thank you for the review!
We’re sorry to hear you feel this way about your experience. We understand how dissapointing it can be when expectations around returns and refunds are not met. This is not the experience we want for our customers.
We take feedback like this seriously and would like the opportunity to review your case. Please reach out again to our support team at support@magicbra.co.uk with your order details so we can look into this further and assist you appropriately.
Terrific bras, so soft, no discomfort
Ordered 2 bras, with adjustable straps and lightly padded, with 4 clasps with 4 back settings. They are the most comfortable bras I've ever worn! So soft and well shaped, especially as I'm 64yrs old and sagging a bit! Thoroughly recommend. Doesn't feel as if I'm wearing anything, no digging in on my skin. Just wonderful. Thank you. :-)))
8 May 2026
Unprompted review
Reply from mbuk
He Shelley,
Thank you for your lovely feedback!
We’re really glad to hear you find the bras so comfortable and well-shaped, and that they feel soft and easy to wear.
We truly appreciate your recommendation and your support.
SCAM
SCAM, DO NOT BUY FROM THIS COMPANY
I've paid £15 for an incorrectly sized bra. The bra received is by no means the size I ordered. When asked to return & refund they gave me the option to buy another for £10 or pay the handling fee + postage which came to £15. I'm now left with a completely useless bra!!
1 May 2026
Unprompted review
Reply from mbuk
Hello there,
Thank you for your feedback and we’re sorry to hear about your experience. Sizing issues and return costs can be disappointing, and we’d like the opportunity to review again your concern and see what options may still be available to help resolve this for you.
Please contact our support team at support@magicbra.co.uk so we can look into this further and assist you directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.