The first bra I ordered was completely the wrong size. I eventually got a replacement but had to pay ten pound for the replacement. I was told to keep the original bra, even though I have no use for... See more
Company replied
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Review summary
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This company calls itself Magic Bra Uk but it is definitely not based in the Uk! After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted t... See more
Company replied
Bought strapless bra in july 26, ill fitting, requested refund as per website instructions, after lots of dubious email exchanges trying to offer replacement items or pay £10.99 admin fee + postage... See more
Company replied
DO NOT ORDER FROM THIS COMPANY !! received order was poor quality an sizing an constant contact to return for full refund an they just keep putting you off offering 50% refund,an say you have to pay f... See more
Company replied
2.5
Poor
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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The bra took a long time to arrive‘Admin’
The bra took a long time to arrive. It is very flimsy and offers zero support.
I am very disappointed but added to that they only offer a refund MINUS £10.99 ’Admin’ charge.
They tell me I can keep the bra but I shall probably throw it away.
13 April 2026
Unprompted review
Reply from mbuk
Hello Jennifer,
Thank you for taking the time to share your experience, and we’re very sorry to hear that you’re disappointed with both the product and the overall service.
We understand how frustrating it is when an item arrives later than expected and does not provide the support or quality you were hoping for. Your feedback regarding the fabric, structure, and support is very important and will be shared with our team for review.
We’re also sorry to hear you’re unhappy with the returns process and the fee. We understand this can feel discouraging, especially when the product hasn’t met expectations.
If you haven’t already, please reach out to our support team at support@magicbra.co.uk so we can review your order in more detail and see what options may be available to help.
Fast posting bra is a perfect fit .
Fast posting bra is a perfect fit .
3 April 2026
Unprompted review
Reply from mbuk
Hell John,
Thank you for your feedback!
We’re glad to hear you’re happy with your experience and hope to serve you again in the future.
Very poor quality
Unaware products was made in China, would not have purchased.They made it appear it was from CA.
Very poor construction using inferior material. Very long wait time. Has no support. Please, don’t waste your money - purchase elsewhere
6 April 2026
Unprompted review
Reply from mbuk
Hello Lisa,
Thank you for your feedback.
We’re sorry to hear about your disappointment with your experience, including concerns about product quality and delivery times. We take these matters seriously and appreciate you bringing them to our attention.
Please feel free to reach out to us at support@magicbra.co.uk so we can look into this further and assist you directly.
Reply from mbuk
Hi there,
Thank you for your feedback!
Providing responsive and helpful customer service is always our goal, and we’re glad to hear we met your expectations.
We look forward to serving you again!
Reply from mbuk
Hello,
Thank you for your kind words!
We’re thrilled to hear you’re happy with the quality of your product. Your support means a lot, and we look forward to serving you again!
Reply from mbuk
Hello,
Thank you for sharing your experience!
We’re so glad you’re pleased with the quality of our products and the support you received. Delivering excellent products and service is always our priority, and your feedback means a lot to us.
Don’t waste your time or money!
This company calls itself Magic Bra Uk but it is definitely not based in the Uk!
After waiting weeks I finally received the bra I’d ordered but it didn’t suit. I acted as instructed, and contacted the email enclosed with the bra, asking for a refund. I had a very slow response, but eventually was asked to submit my measurements. I did this but made it quite clear that I was not interested in an exchange. After various emails trying to persuade me to do this, it was only when I threatened to contact Amex for my refund and to ask them to investigate the company, that they then agreed to the refund. However, they said that the return postage would be £10.99 (interesting for a supposed Uk company), and to save me the trouble of returning the bra, I could keep it and they would deduct £10.99 from my refund. By this stage I was so fed up with the whole thing that I agreed to this. What a con!
1 March 2026
Unprompted review
Reply from mbuk
Hello Amanda,
Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you experienced with your order and refund. We understand how disappointing it must have been to feel misled and to go through a lengthy process to resolve your issue.
We strive to provide clear communication and a smooth returns process, and we apologize for the inconvenience. Your feedback have been shared with our team so we can improve our service and ensure our policies are more transparent moving forward.
We truly value every customer and regret that your experience did not reflect the level of service we aim to provide.
Don't order here!!
Don't order here!!!
There's no indication these items are coming form China, which means they will charge you an exorbitant fee on top of the postage in case you need to return your item. I ordered a sports bra, it doesn't fit now I'm stuck with it or have to pay more for them to send me another size!!
1 April 2026
Unprompted review
Reply from mbuk
Hello Leticia,
Thank you for your feedback!
We’re very sorry to hear about your experience and understand how frustrating unexpected fees can be. We always aim to provide clear information about shipping and returns, and we regret that this wasn’t clear in your case.
We’d like to help resolve this for you. Please reach out to our support team at support@magicbra.co.uk, and we will continue in assisting you with your concern.
I should have read the reviews
I should have read the reviews. Wasted good money. I know my bra size - have been buying the right size from different places but I received a bra from Magicbra that was so much smaller than what I ordered. I can’t even secure it. I am so disappointed. I wish I did not buy it.
27 March 2026
Unprompted review
Reply from mbuk
Hello,
We’re very sorry to hear about your experience and completely understand where you are coming from. Receiving an item that doesn’t fit as expected is disappointing, especially when you know your size.
We’d like the opportunity to make this right. Please contact our support team at support@magicbra.co.uk, and they will assist you with your order.
Your feedback is important, and we will review our sizing and quality checks to help prevent this from happening in the future.
MAGIC BRA
Ordered a magic bra. Measured myself as per website. I thought it was a UK company and should have read the reviews. Didn't realise it was a Chinese Company. Waited weeks for delivery and then this awful bra arrived which was poor quality and cost over £30. It was a terrible fit with scratchy back fastening and my breasts just came out underneath. Read about problems re returns/ refund and managed to change for some knickers which have now arrived . Poor quality and they seem to work downwards on bottom when wearing . Don't think they will last long.
Wish I'd stuck to M&S with their brilliant pants.
Don't buy.
29 March 2026
Unprompted review
Reply from mbuk
Hello Pauline,
We’re very sorry to hear about your experience and appreciate you taking the time to share it.
It sounds like your order did not meet your expectations in terms of fit, quality, and delivery, and we understand how dissapointing that must have been. We aim to provide accurate product information and a smooth exchange process, and we regret that your experience fell short.
To help resolve any remaining concerns, please reach out to our support team directly at support@magicbra.co.uk so we can review your situation and assist you further. Your feedback is important, and we’ll use it to improve our products and services.
My advice is not to buy from this…
My advice is not to buy from this company.. bra was cheap material..also sizing is about 2 sizes too small..i need something easy to put on ie front fastening problem was there were eyelets on the straps which opened everytime i tried putting it on...i gave up and asked for a refund which is no easy option..they try to put you off using different methods..after several emails back and forwards i got a refund BUT THEY DEDUCTED £10.99 FOR restocking fee...DISGUSTING my guess is the bra is worth way less than £10.99 so basically
They have made their profit anyway...dont touch them
26 March 2026
Unprompted review
Reply from mbuk
Hello Patricia,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been.
We aim to provide accurate sizing and quality products, as well as a clear and fair returns process, and we regret that your experience fell short of expectations. To help resolve any remaining concerns or clarify our policies, please reach out to our support team directly at support@magicbra.co.uk.
Your feedback is important, and we’ll use it to improve both our products and the return process moving forward.
Dodgy Chinese company no better than…
Dodgy Chinese company no better than wish etc do not order unless you have large breasts then even the hold up bras are not as described they don’t have wires don’t stay up don’t provide lift let alone support they are overpriced for the cheap tat they are and you’ll be fighting an uphill battle with the foreigners trying to get a refund they are a con DO NOT BUY!
24 March 2026
Unprompted review
Reply from mbuk
Hello Kerry,
We’re very sorry to hear about your experience and that our product did not meet your expectations. We take customer feedback seriously and want to make this right.
If you haven’t already, please reach out to our support team at support@magicbra.co.uk, and we’ll do our best to assist you. Your satisfaction is important to us, and we want to ensure any issues are addressed promptly.
Thank you for sharing your feedback, as it helps us improve our products and services.
Cheap products from China that can't be returned, don't bother
This is a dropshipping company, their products are cheap and come from Shenzen China, which means very long delivery times, a cheap product that doesn't warrant its price, and a 10.99 fee to return the item. Absolute shocker
I am now left with a bra that doesn't fit, and I'll have to pay to return? It also took 5+ emails of finding out that that is the scenario, I feel pretty misled
25 March 2026
Unprompted review
Reply from mbuk
Hello,
Thank you for your feedback!
We’re very sorry to hear about your experience and understand your frustration regarding the delivery time, product fit, and return process. We never want our customers to feel misled, and we truly appreciate you sharing your feedback.
If you haven’t already, please reach out to our support team at support@magicbra.co.uk, and we’ll do our best to assist you. Your feedback is important and helps us improve our products and services.
Thank you for taking the time to share your experience.
Do not buy from this company
I have now been waiting 2 weeks for return details! The bra was far too small and is certainly not worth the money they are charging. Customer service awful! Answered my first email with please provide details and they will review regarding return. After 4 chasing emails to them I haven’t even received a reply. And to Magic Bra….. do not tell me to contact customer support because I have done and now being totally ignored. Do not buy from this company.
11 March 2026
Unprompted review
Reply from mbuk
Hello Susan,
Thank you for your feedback!
We’re very sorry to hear about your experience and the inconvenience caused by the delay in responding regarding your return. This is not the experience we want for our customers, and we sincerely apologize for the disruption.
Please be assured that we take your feedback seriously, and we want to resolve this for you as quickly as possible. If you can, kindly reach out once more to support@magicbra.co.uk with your order details, and we will prioritize your case to ensure your return is processed promptly.
Thank you for sharing your experience, as it helps us improve our service.
Fantastic i have a big bust and this…
Fantastic i have a big bust and this bra is great as in able to have the support and wear my lovely red dress.
24 March 2026
Unprompted review
Reply from mbuk
Hello,
Thank you for your feedback! We’re glad to hear that the bra provides the support you need and that you’re happy with your purchase. We truly appreciate your support!
I'm afraid this is a SCAM
I'm afraid this is a SCAM. they give the impression they are a British company with the .co.uk domain, but it's some Chinese factory scam. I ordered a bra 4 weeks ago and I have had NOTHING, not a date for when the products will arrive, or any means of tracking. I realise they've just scammed me and I'll probably never receive the bra. Buyer beware. I wish I'd checked reviews before I placed my order. Will have to chalk it up to experience. This reply from Magic bra is a joke. I did email them with ALL the relevant order details. It's been two days since their second vague reply email but still no action, no bra and no refund and I quote " Hi Afia,
"Thank you for reaching out to us regarding your order. I understand how important it is for you to receive your bra, and I apologize for the inconvenience caused by the lack of tracking information.
I will be raising this matter with our internal team to confirm the last tracking scan of your order. As soon as I receive an update, I will get back to you with the information you need regarding your delivery.
Thank you for your patience and understanding. If you have any further questions or concerns in the meantime, please feel free to reach out."
--
Kind Regards,
Cae
Magic Bra UK Customer Service Team
Buyer still beware. The scam is still scamming!
4 March 2026
Unprompted review
Reply from mbuk
Hello,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. This is certainly not the level of service we aim to provide.
Please know that we take situations like this seriously. We encourage you to contact us directly with your order details so we can investigate the status of your purchase, provide tracking information if available, and work toward a resolution.
Your feedback is important to us and will help improve our processes for the future.
Bye bye sagging
Best most comfortable bra I've ever had, when I got it out the packaging I thought this couldn't possibly lift up my sagging boob's but guess what it's magic! My poor old boobs are back where they belong and my waist can see again.
21 March 2026
Unprompted review
Reply from mbuk
Hi Tricia,
Thank you so much for your feedback! We’re thrilled to hear that your bra is so comfortable and supportive.
Your kind words mean a lot to us, and we truly appreciate your support!
Comfort and fit are absolutely…
Comfort and fit are absolutely excellent. Once on its a pleasure to wear all day with confidence. Would thoroughly recommend.
16 March 2026
Unprompted review
Reply from mbuk
Hello,
Thank you for your feedback! We’re glad to hear you’re happy with your purchase and appreciate your recommendation.
Don’t bother!
Bra’s are described as being designed for the bigger bust when in reality there is very little support to them.
The returns process is antiquated obviously designed with the intention of putting you off returning.
They also charge you a £10.99 restocking fee in addition to paying for the return, which I question is legal in the uk?
21 March 2026
Unprompted review
Reply from mbuk
Hello,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused by the product and returns process. We take feedback like yours seriously and will review our product descriptions and return policies to see where improvements can be made.
We would appreciate it if you could contact us directly so we can discuss your concerns further and work toward a resolution.
Thank you for bringing this to our attention.
Terrible service
Terrible service, terrible products oh my goodness. Quality of the products are very poor. They are well aware that there products are sub standard and try NOT to give you a full refund, they offer only 50% and then try to retain the rest of your money.
13 March 2026
Unprompted review
Reply from mbuk
Hello,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. This is not the standard of quality or service we aim to provide.
We understand your concerns regarding the product and refund process. Please know that our goal is always to offer fair and reasonable resolutions, and we regret that this was not your experience.
We would appreciate it if you could contact us directly so we can review your case in detail and work toward a proper resolution.
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