Magic Hour Reviews 

115
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out the impressive variety of all-in-one AI tools available, noting that the platform makes content creation incredibly fast, reliable, and efficient. People love how intuitive the website design is, allowing users to easily navigate and produce consistently high-quality images and videos without hassle. However, some people mentioned that specific generated outputs can sometimes be completely unpredictable or fail to match what was originally expected. Some reviewers were not satisfied with occasional navigation difficulties or encountered frustrating problems with the platform's credit system during use.

What people talk about most

Product

Clients share positive opinions on product, highlighting the fast video creation tools and extensive features... See more

User experience

Consumers find user experience to be positive, highlighting that the platform is very intuitive,... See more

Value for money

Reviewers mention appreciation regarding value for money, frequently highlighting very generous credit tiers,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I use it mostly for sharpening blurred photos of wild birds and (where necessary) improving the lighting. The results vary from good to amazing. However sometimes it changes the bird which is not wha... See more

Company replied

Rated 4 out of 5 stars

Audio to video have been a great experience. I wish the software could create a better image of me when I tried to Audio to video with a photo of me it changed my appearance totally. But overall I'm p... See more

Company replied

Rated 4 out of 5 stars

Some things I do don't always work out, but it's for a fun cause, and exciting, creating whatever you want, but some steps don't work the way I want them to.

Company replied

Rated 5 out of 5 stars

Highly recommended! I've stopped all other AI subscriptions and just stick with Magic Hour for everything content related. It's literally all in one: audio, image, and video gen tools plus you can f... See more

Company replied


Company details

  1. Video production service
  2. also in
  3. Software company
  4. Video editing service

Written by the company

Magic Hour is a browser-based AI platform for transforming existing photos and videos and creating new video, image, and audio content. Founded in 2023 by Runbo Li and David Hu, its core transformation tools include face swap, lip sync, talking photos, and character replacement. Creators can edit and reuse their own media, then send compatible outputs directly into editing, animation, lip sync, or upscaling without downloading and re-uploading files between supported tools. Templates provide starting prompts and settings, while saved characters and visual references can be reused in supported workflows. Selected public tools can be tried without creating an account or entering a credit card. Free allowances vary by tool. The signed-in Create workspace uses account credits and shows the estimated cost for the selected settings before generation. Unused credits roll over and never expire, including after subscription cancellation. One-time credit packs are available without a subscription and include commercial use and watermark-free exports under Magic Hour's terms. Subscriptions add benefits such as higher resolutions, faster queues, larger uploads, and greater concurrency. Magic Hour serves creators, marketers, agencies, production teams, and developers. The website and supported API workflows use the same account and prepaid credit balance. Model availability, credit costs, and output limits vary by tool and plan. Magic Hour does not use customer prompts, uploads, or generated outputs to train AI models. This policy covers free and paid accounts, including API use. Explore current tools, pricing, and policies at magichour.ai.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(115)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The AI Image Editor tool is amazing

The AI Image Editor tool is amazing! It saves me so much time from manually editing an image or outsourcing it to an editor, and is so straight-forward/simple to use. There is also an ample amount of models to choose from, to cater to your standards.

1 September 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Thanks Anthony! Really glad to hear that you're getting value out of the tool. If there's anything we can do to improve it to make it the absolute best image editor for you, let me know anytime. That is my goal.

Rated 1 out of 5 stars

they suck with just a 3 sec video clip…

they suck with just a 3 sec video clip if you are a free user

20 August 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi CanadianBTC Guy, thanks for trying Magic Hour.

The 3-second limit applies to the free no-sign-up preview, not the full tool.

Creating a free account unlocks the standard creation experience with longer outputs. You can use the full video generator at https://magichour.ai/create/image-to-video

Rated 5 out of 5 stars

great for ai ugc ads

i started using magichour 3 months ago to run ai generated ugc content on tiktok / instagram for my marketing campaigns for my ios app.

So far the experience has been amazing. They are cheaper compared to other providers in the market and provide you with all of the models that are available out there to choose from. The results have been decent and id say its a bang for the buck

29 July 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Thanks for the kind words. Glad to hear Magic Hour has been working well for you. Would love to learn more and see how we can help you get even better performance. Appreciate your support!

Rated 1 out of 5 stars

A deceptive claim of three daily free tracks

The ‘ai music generator’s’ daily free quota of three tracks is actually rather meagre; the exported WAV files are only 30 seconds long each. I haven’t tried any other services, so it’s difficult to say whether this company offers any guarantee of quality.

13 August 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi F.S.T., the three daily tracks are part of our free no-sign-up preview, which currently produces 30-second tracks.

Creating a free account unlocks the full music generator with longer outputs.

You can use the tool here: https://magichour.ai/create/ai-music-generator

Rated 1 out of 5 stars

Site keeps crashing

Been trying to access their free face swap video trial but their site just keeps crashing!
Not a great advert for their product. I've now given up trying!

26 July 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi Alan, sorry for the trouble here.

We reached out directly to troubleshoot the issue with you. The site is working normally on our end, so this appears to have been a browser or connection issue rather than the face swap tool itself.

If you're still running into it, email me at runbo@magichour.ai and I'm happy to investigate personally.

Rated 4 out of 5 stars

Try MagicHour & You Can Start w/Free Credits

we've shared the nightmare that has become an undeserved investment in (the temporary) use of magnific (formerly freepik) and didn't at the time have a resource we felt worthy of sharing.

since then, we've discovered magicHour and think it is worth folks trying. magicHour gives you credits daily allowing you to build up for specific use cases. the daily allotment is enough to generate content, though, including image-to-video that maintains transparent background.

not all platforms honor transparent backgrounds, often causing additional work, so this is a big deal.

and while magicHour seems to use some of the usual suspects you find on magnific — we've yet to be censored on magicHour.

the fact that they offer free credits and ensure that those credits are enough to do something meaningful says a lot about their integrity and belief in their product, in our humble opinion.

happy creating.

16 July 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Thanks for the thoughtful review and feedback!

I'm always trying to make Magic Hour meaningfully better for our users. What could we do to make it a 5 star experience for you?

If you’re willing to share a little more feedback, email me at runbo@magichour.ai. I’m happy to add 2,000 free credits to your account as a thank-you for your time.

Rated 1 out of 5 stars

Don't expect any response if things go wrong.

It was working as stated for the last month, but recently I stopped getting the daily credits promised, then all my existing credits were wiped out. To top it off, I have not received any response since the first issue came up. Do not trust their claims.

31 May 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi Matt, sorry for the poor experience.

You were right that our FAQ had not been updated quickly enough after we changed how free daily credits worked, and we should also have responded to your original support request sooner.

We restored the affected credits, added additional credits for the trouble, and updated the FAQ to make the current system clearer.

Thanks for taking the time to flag this.

Rated 5 out of 5 stars

So Realistic!!

I love using MagicHour AI to make realistic photos of my pets doing silly things haha! Honestly I just send an image of my dog and say I want it wearing a cowboy hat and then I have a beautiful image of him. And it is totally free to use. I find that a bunch of these AI websites need money but this one gives you free credits!

Would recommend!

25 May 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi Amy! Thanks for the thoughtful review. Love hearing that you’re using Magic Hour to make images of your pets - fun use case!

We’re always trying to make our product better so appreciate your feedback. Thanks for supporting Magic Hour!

Rated 5 out of 5 stars

Magic Hour AI is the best for Creators

I have been using Magic Hour AI for around 12 months and have only positive things to say. I actually subscribe to the Creator package, and still get 100 free credits every day just for signing in, which is a lovely gesture. Excellent results in the video and image face swap, and also the image upscaler feature which is useful for upscaling their face swap images if you need a higher resolution say for image to video (which there is a button for so you can jump from one task to another quickly). The text to video generation, and the image to video generation is some of the best I have seen, and really fast and simple to use compared to others. It even has an avatar creator and a superb UGC video creator (from an image!), although these features eat your credits FAST! I want to experiment more with these, so I can see myself upgrading to the next tier so i can get more monthly credits. Highly recommended for price to feature ratio, really pleased so far.

30 April 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi Madeleine! Thanks for taking the time to share this detailed review.

We're always trying to improve the quality, speed, and cost of our tools, so it's helpful to know what aspects you value most.

Thanks again for supporting Magic Hour. Email me at runbo@magichour.ai if you every need anything.

Rated 1 out of 5 stars

Scam system

Scam system! They block 500 free credits with a fake 'Network offline' error while my Wi-Fi is perfect. Don't trust them

7 March 2026
Unprompted review
Magic Hour logo

Reply from Magic Hour

Hi AT Khmer, we give 500 credits on sign up to all new users. If you received a Network offline error, it's due to the internet connection to our site, not our policy. If you visit our site again, you'll see the 500 credits upon signup. Could you please try and let me know if you're able to redeem them?

Show reviews in all languages. (115 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look