Dreadful customer service. So unhelpful. I noted an issue with their new Hori 1300 Pro not fully functioning with the Garmin Edge 1050, I received an email suggesting I had not connected it properly v... See more
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Awful service , wrong item sent , 5 attempts to contact via web form and email .Finally received a reply from someone called Nick saying that they sent the wrong item and to return for a refund,Refund... See more
I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I... See more
I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more
Company details
Written by the company
Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.
Contact info
Bodmin, PL31 , Cornwall, United Kingdom
- magicshineuk@hotmail.com
- magicshineuk.com
3.4
Average
156 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product.
19 August 2024
The Best bike lights in the world
The Best bike lights in the world! Amazing! USB-C! To bad it isnt avaible in every LBS yet! Company ships worldwide so extra shipping costs, still worth it. Website could use a upgrade
30 July 2024
Never again!
Never again!
I wanted to cancle my order to germany because i found the same items in the austrian magicshine shop with muss lower sending costs. My order was on sunday and i wrote the email for cancelling on sunday too. I never get an answer and they shipped the items... very bad
19 August 2024
Great lights delivered speedily
Great lights delivered speedily. Look easy to fit and operate.
13 August 2024
good quality product
good quality product, it works well on a Dunwich dynamo, the only drawback is the remote control, which could be more durable when attached to the handlebar, as when attaching it to clamping straps, one of the grips was broken.
16 July 2024
Bought lights from the national cycle…
Bought lights from the national cycle show Birmingham NEC last year just to give them a tryout, them at this years show I bought two new front lights along with a rear which I sold. Then I bought two more rear lights the bigger one is fantastic and the other one part of the bracket has broken as I tried to fit it to my seat post
16 June 2024
Seemee300 is a great affordable rear…
Seemee300 is a great affordable rear light delivered on time and packaged well.
1 July 2024
My order did not arrive at all
13 June 2024
Product, delivery as expected. Price high
Good product, delivery as promised. Price high compared to other sources.
10 June 2024
Try to source elsewhere
Product is good. Service was abominable. Far too long from order to delivery. Absolutely ridiculous wait.
10 June 2024
Quick and reliable service
Delivered when expected, best price and delivery price too. Surprise present for hubby for fathers day. He is delighted with it.
10 June 2024
Seemee 508 is excellent - cust service could be better.
Bought the Seemee 508 which is excellent. Only issue is that I paid for 48 hour delivery, but there was no stock so they couldn't meet that. No communication either to advise. Tried using the contact form on the website by got no reply. I managed to find an email address on someone else's Trust Pilot review which I tried and was replied to immediately late on a Saturday evening. So that was great. But would have been good to have been told straight away that I'm would have to wait 10 days.
10 June 2024
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