Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

an absolute disgrace I withdrew £500.00…

an absolute disgrace I withdrew £500.00 in February 2024, they have made various excuses to why i didn't receive it and 60 weeks down the line I'm still waiting
DO NOT USE THIS SITE
they ask how they can improve their site
EASY PAY PEOPLE OUT WHAT THEY WITHDRAW WITHIN 5 DAYS NOT OVER A YEAR

26 March 2025
Unprompted review
Rated 1 out of 5 stars

HELP!

Hello

I withdrew £2500 on 22/03/25 and after I have read reviews which have made me very worried.

Has anyone ever cashed out on this site and received the funds?
I have spoke to live chat and every time it's the same copied and pasted answers.

My account states it's verified.

Should I just write it off because it seems like I am not going to get this money?
I have emailed 3 times with no response?

Does anyone have any suggestions how to get your winnings?

It states "AWAITING" on the balance transaction page?

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Help

It’s been over 22 working days, they owe me 3k, clearly I’m not gonna get it am I? I could really do with this. I have proof of withdrawal and everything. I’ve emailed them today about this hopefully I get something back.. it’s just a joke

25 March 2025
Unprompted review
Rated 1 out of 5 stars

READ HOW TO GET YOUR MONEY

Was owed £450 been waiting since 19th Feb. I got so fed up arguing with the team. I thought nothing to loose now I won't get my pay out. I emailed with title cancel withdrawal. After weeks of no replies my withdrawal was cancelled within the hour. I then request a new withdrawal the a couple of hours later. And in less than 48hrs the payment went in my bank. No issues. I will never use this site again though after this hassle and the rude ignorance of the team.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Really poor site

Really poor site.
Really don’t bother.
Quick to take your money.
Withdrawals take between
7 - 21 working days.
Please avoid.
Will be closing my account as soon as money recieved whenever that will be.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

I made a withdrawel of 120 pound on the…

I made a withdrawel of 120 pound on the 18th of December. And it's now the 21st of March and I still have not recieved my pay out I have had conversations on multiple occasions with the site. And all I get is the same automated messages about its taking longer then usual. It states 8-21 days and ive been waiting 3 months very disappointed. With this and. Feel like I have been robbed completely

18 December 2024
Unprompted review
Rated 2 out of 5 stars

I made a withdrawal on the 8th of march…

I made a withdrawal on the 8th of march for £100 and I checked the reviews and panicked. but then on the Monday morning it went into my bank ( 2 days )

I made another withdrawal on the 12th of march and I am now in the same boat as nearly everyone else, I don’t think it is a scam site as I have been paid out but it really does need some major improvements as 7-21 working days is ridiculous

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Hard to put into words how poor this company is

I submitted a withdrawal request for £300 on 6th Feb and my withdrawal status is still pending. Like many of you, I have been ignored when chasing this up and have been met with automated emails about security checks when my account has already been verified. I am shocked to read that a few have actually been paid out in hours while others have to put up with this BS. I have been told countless time they will chase up their finance team and nothing happens. It’s a disgrace that any of their customers should have had to beg week after week for an update. Absolute joke of a company, I am still pursuing this and will update when I can

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Left a review mid February saying my…

Left a review mid February saying my friend had been paid out 5 times in a row within 48hrs. He has now been waiting 3 weeks for his latest withdrawal.

I have now reached my 21 day working day time period for my £724 win and I can now no longer use the live chat feature.

Bank declined to give me my money back as apparently legal transaction.

Don’t understand how they are getting away with this.

Avoid at all costs.

Update 17/03/25 - noticed my phone number is now incorrect, has an extra number in there which clearly wasn’t me as I’ve passed verification and that is part of it. You also can’t update these details once your account is verified therefore further shows it wasn’t me who changed it. Gives them an excuse not to pay out as details are wrong.

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Magic Bin Casino

The refund policy for this company is a joke. Refund requested on 7th January and been told it takes 7-21 working days, maybe a couple more for ensuring finance team are happy with it but we are now on the 16th March 2025 which is over the 48th day of this process. I am honestly baffled at how this can take so long and the same reply I have had every week is ‘been given to finance team to investigate and should receive an email shortly’. I emailed in February and still waiting for a reply so not holding my breath anymore.

Magic Bin Casino - avoid

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Scammers, plain and simple.

It's a real shame these guys are scamming little f*^@%#rs because the platform it's self is really good with lots of markets.

I actually 'won' £500 from £50 deposits on sports betting. I'm expecting nothing going by everything else people have said unless they decide to operate properly and try make a go of it as a functioning business.


I guess you live and learn and make sure to look at reviews before depositing!

Please don't put your money into these crooks.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for 116 euros for…

I have been waiting for 116 euros for almost 3 months now. I was told in the chat that there are a lot of withdrawal requests and the process each request carefully. Of course, I don't believe in it and I no longer expect them to pay my winnings. 116 EUROS cannot be paid, the real scammers.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Keep far away from this casino

Keep far away from this casino. It is a scam. Been waiting for my withdrawal of £800 since 20of Desember 2024. They replay on chat but it is just paste and copy of the same shit each time you talk to them. Keep far away from deposit money, you will never get any payouts.

10 March 2025
Unprompted review

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