I would definitely recommend the magic wipe cloth, it’s great. However the kitchen cloths are really small, thin and very disappointing. I would not recommend those
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered what I thought were 3 magic wipes & wash bags. Then received an additional email to say “thanks for subscribing” & they’d be taking money on a regular basis! I didn’t see or give permission fo... See more
Company replied
I confess to being sceptical when I saw adverts for the Drying and Shine cloths from MagicWipe. Scepticism misplaced! It’s now one of my morning pleasures wiping down my new shower enclosure. The glas... See more
Company replied
I was genuinely surprised by how effective this cloth is. It easily removes water marks, limescale, and streaks from mirrors, taps, and chrome surfaces — all with just water, no cleaning products need... See more
Company replied
Company details
Written by the company
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
Contact info
3.4
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They do not respond to emails
They do not respond to emails, I have tried to reach out 3 times now in order to make a return and online they have no information as to HOW to process or where to return it?! And when I emailed, I am being completely ignored! I found the same similar wipes so much cheaper. Now it’s gone over the 30 day window and they will probably say you can’t return it now, thats if they even reply.
5 February 2025
Reply from Magic Wipe
Dear Malik
I sincerely apologise for the delay in response due to a system issue. The problem has now been resolved, and we are responding to emails in order.
Please provide your order number, and I will process your return request as soon as possible.
Thank you for your patience and understanding.
Best regards,
Your MagicWipe Team
Having major problems with my order no #45822
Having major problems with my order. Still not delivered and tracking not updated. Have sent several emails with no response from the company. All I receive is emails asking me to review my purchase. Very disappointing and currently over £30 out of pocket. ORDER NO. #45822 My problem has now been resolved, company say they were having issues with their emails, my package was resent and 50% of my payment refunded. Happier than I was but still unsure about ordering direct from them again,
6 February 2025
Unprompted review
Reply from Magic Wipe
Dear Wendy
I hope you are well, thank you for your order. We had a problem with the system, so we could not respond to the emails, but the problem was solved, emails are answered in order. Please give me your order number, I will forward it to the email support team, let them help you. Thank you for your understanding and patience.
Best regards,
Your MagicWipe Team
Great products
I am editing my initial review.
I can confirm that this is not a scam company. Magic Wipe have been in touch and apologised for the delay with my order.
They have taken the time to explain what drove the delay, as well as the lack of communication via the support system on their website.
This support system has now been fixed.
The customer services team have been incredibly helpful and my order has now been delivered.
The products themselves were undamaged and as expected.
As expected as a product that are brilliant to use.
6 February 2025
Unprompted review
Reply from Magic Wipe
Dear JAKM
I hope you are well. Thank you for your order. We are having trouble responding because there is a problem with the mail system, but the problem has been solved and we are responding in order. Please give me your order number and I will privately forward it to the mail team so that they can give you priority. Thank you for your understanding and patience.
Best regards,
Your MagicWipe Team
The wipes are 5 stars (I’ve got 7 of…
The wipes are 5 stars (I’ve got 7 of them now) that I use all over the house.
They are brilliant on my shower doors/mirrors etc & they make my cars look like they have been professionally cleaned.
These wipes are 100% worth buying.
But, the delivery & communication, this time, wasn’t good.
This is why I’ve only given 3 stars as a rating.
4 January 2025
Reply from Magic Wipe
Hello,
Thank you for your feedback! We’re really happy to hear that you love the wipes.
Unfortunately, over the past two months, we have faced some challenges with shipping companies and our support team. However, we are actively working on improving our service to ensure that these issues don’t happen again in the future.
We truly appreciate your understanding and support!
Best regards,
Your MagicWipe Team
Ordered 14 January order number won’t…
Ordered 14 January order number won’t track. Company will not reply to emails.
To Magic Wipe
Can you please tell me when I will get my order as won’t track in your system
Order #47633.
UPDATED 02/02/2025
Order arrived and an apology for no communication.
Muriel
14 January 2025
Unprompted review
Reply from Magic Wipe
Hi Muriel,
I hope you’re doing well. I wanted to update you regarding your order. According to our records, your package was successfully delivered yesterday. Could you please confirm if you have received it?
If you have any issues or need further assistance, feel free to reach out. We’re happy to help!
Best regards,
The MagicWipe Team
I absolutely love these cloths
I absolutely love these cloths! They make cleaning so much easier, leaving my mirrors and windows spotless. Highly recommend to everyone
16 January 2025
Unprompted review
Reply from Magic Wipe
Hello Pieter Jan
I hope you are well. Thank you for your order. We are very happy that you were satisfied. I wish you healthy and beautiful days.
Best regards
The Magicwipe Team
DO NOT BUY! Would have given no star but not…
Would have given no star but not possible. Order finally arrived this morning, has taken weeks and many emails. 5 cloths for £25! They look nothing like the images on the site. Thin, small, and really poor quality. No label stating bamboo or laundry instructions. I imagine no label info means they aren’t breaking the Law???They are not as described or advertised. Not fit for purpose. I ordered as an environmently friendly alternative to microfibre. That’s exactly what they look and feel like. DO NOT ORDER. Absolute rubbish.
28 January 2025
Unprompted review
Reply from Magic Wipe
Hello Mary Wraight
I hope you are well. Thank you for your order. I am sorry that you are not satisfied, I would like to help you in this regard, please share your e-mail with me and I will forward your e-mail to our support team. If the product is not as shown in the image, there may have been a confusion. We will either refund your money or send you the product shown in the image. I'm very sorry for the confusion. I can't wait to help you.
I wish you healthy and happy days.
Best regards
The Magicwipe Team
Complaint Resolved
Ordered 2nd Jan -no cloths yet -tracking not updated since 9th Jan when stated on way! Have emailed daily and no response to date. Cloths have been paid for! Very disappointed ☹️
Update - cloths have been received now and contact from Magicwipe to apologise and explain circumstances for lack of communication and delayed delivery. This was my second order as I was so impressed with the cloths - I am happy complaint has now been resolved and also happy to recommend these products as they are excellent.
23 January 2025
Unprompted review
Reply from Magic Wipe
Hello Violet Chapman
I hope you are well. Thank you for your order. There was a malfunction in the system and we could not reach the e-mails, but the malfunction was resolved and e-mails are now being answered. Please send me your e-mail and I will share it with my support team so that they can assist you first. Cargo companies are currently experiencing cargo density, so they are delivered a little late. I am very sorry that we could not satisfy you. I can't wait to help you. I wish you healthy and happy days
Best regards
The Magicwipe Team
Order never arrived! Terrible Customer service
Ordered cloths on 2 January. No update yet. Money taken. Sent 3 emails now and have been ignored. Evri status has said since 2nd January that they are still waiting on my order to be sent to them. Terrible company and zero customer service.
2 January 2025
Unprompted review
Reply from Magic Wipe
Hello Angela
I hope you are well. Thank you for your order. There was a malfunction in the system, so we did not see the e-mails, but now the malfunction has been resolved and e-mails have started to be answered. Could you please share with me the e-mail you sent to our support team, I will forward it privately and let them assist you. Thank you for your understanding.
Best regards
The Magicwipe Team
No option to give zero stars.
Unfortunately, I couldn’t give no stars.
Ordered, paid, no product, no response from multiple emails.
Beware of this site.
19 January 2025
Unprompted review
Reply from Magic Wipe
Hello Toby
I hope you are well. Thank you for your order. There was a malfunction in the system, so we did not see the e-mails, but now the malfunction has been resolved and e-mails have started to be answered. Could you please share with me the e-mail you sent to our support team, I will forward it privately and let them assist you. Thank you for your understanding.
Best regards
The Magicwipe Team
Don't waste your time or money
Don't waste your time or money. Ordered end of November, still no delivery (09.01.2025). Customer Support keep stating that the package is with the courier, but when using the alleged tracking number on their website, it states the order cannot be found. Customer support refuse to provide a refund.
UPDATE: The tracking number below is not my order. The tracking number does not match that provided by email, nor my postcode. My order has still not been delivered as of 12/01/2025. Very unreliable company.
9 January 2025
Unprompted review
Reply from Magic Wipe
Thank you for your feedback, Rebecca. We have reviewed your order and found that it was placed on the 26th of November and delivered on the 11th of December. Due to the high volume of orders during the Christmas season, both our company and our shipping partners experienced delays. We sincerely apologise for the extended delivery time and any inconvenience this may have caused.
Your tracking number is H00RVA0364018912, where you can view the delivery details and proof. If there’s anything else we can assist you with, please don’t hesitate to contact our customer support team. We’re here to help.
Best regards,
Lisa Stocker
Customer Service Team
I ordered these cloths and then…
I ordered these cloths and then realised I no longer need them. Tried to cancel the order but no response from customer support via email. There is no telephone number on their website and the company does not provide a cooling off period post order if you change your mind.
5 January 2025
Unprompted review
Reply from Magic Wipe
Hello
I hope you are well. Thank you for your order. There was a malfunction in the system, so we did not see the e-mails, but now the malfunction has been resolved and e-mails have started to be answered. Could you please share with me the e-mail you sent to our support team, I will forward it privately and let them assist you. Thank you for your understanding.
Best regards
The Magicwipe Team
Do the job.
There are other wipes that do the same job but are much cheaper, I don’t think these are worth the money charged.
4 December 2024
Magic Wipes
Magic Wipes
Arrived promptly and I love the wipes. easy to use and leaves glass streak free.
4 December 2024
Great product fast service!
19 November 2024
Poor communications no delivery info…
Poor communications no delivery info products still haven’t arrived. Just discovered they’re coming from China
Goods have finally arrived weeks later. Won’t be buying again. Not an easy company to deal with
29 November 2024
Unprompted review
Reply from Magic Wipe
Hello Clydefall,
Thank you for your feedback. We cannot find your name in our system, which makes it difficult to verify your order. If you have indeed placed an order with us and it has not been delivered, please contact us at support@magicwipexxl.com with your order details.
Please note that due to the busy Christmas season, shipping providers are experiencing delays, which might have impacted your delivery. We are committed to resolving any issues and ensuring our customers are satisfied.
Best regards,
MagicWipe Customer Service Team
Order not received
Ordered 2 magicwipes, money taken from bank on 26th November still not received items.
Ordered and paid for an item from etsy the same day and received it on Friday.....where are my magicwipes? In the post I hope!
26 November 2024
Unprompted review
Reply from Magic Wipe
Hello Catherine Harrower,
We are very sorry to hear about your experience. According to our tracking information, your order has been delivered. We hope you are satisfied with the product.
Please note that during the busy Christmas season, shipping providers are experiencing significant delays, which unfortunately are beyond our control.
If you have any further questions or concerns, feel free to contact us directly at support@magicwipexxl.com. Thank you for your feedback and understanding!
Best regards,
Lisa Stocker
MagicWipe Customer Service Team
Everything was great
3 November 2024
Amazing product
Amazing product! Cleans windows and mirrors so well, leaving no streaks 🙌
24 November 2024
Unprompted review
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