I would definitely recommend the magic wipe cloth, it’s great. However the kitchen cloths are really small, thin and very disappointing. I would not recommend those
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Review summary
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Reviews shaping this summary
Ordered what I thought were 3 magic wipes & wash bags. Then received an additional email to say “thanks for subscribing” & they’d be taking money on a regular basis! I didn’t see or give permission fo... See more
Company replied
I confess to being sceptical when I saw adverts for the Drying and Shine cloths from MagicWipe. Scepticism misplaced! It’s now one of my morning pleasures wiping down my new shower enclosure. The glas... See more
Company replied
I was genuinely surprised by how effective this cloth is. It easily removes water marks, limescale, and streaks from mirrors, taps, and chrome surfaces — all with just water, no cleaning products need... See more
Company replied
Company details
Written by the company
Welcome to Magic Wipe! Trusted by 100,000+ customers, our MagicWipe™ cloths deliver streak-free cleaning with minimal effort. We're aware of recent shipping delays and sincerely apologize. Our team is working hard to improve delivery times. For any questions or concerns, please reach out to support@magicwipe.com - we're here to help and committed to your satisfaction. Thank you for choosing Magic Wipe. The MagicWipe Team
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3.4
Average
224 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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customer services Rubbish refund please i still haven’t received my refund or my order even though the courier had admitted that it was lost. I’ve had many emails back saying they will give me a percentage or send me another parcel refund
My parcel was lost and I have sent loads of emails. Get a reply. Days later saying there’s been a system error how many times can you have a system error? Just wanna get this sorted now. I’ve been in touch with a courier who is informed me that has been lost. I’ve sent them the email to confirm still waiting for a reply, .my order no is 119493 are you going to sort out a refund
I still haven’t heard back about a refund?? i’ve given you my order no. 119493.
Still haven’t had a refund or had a reply bad customer service
18 February 2026
Unprompted review
Reply from Magic Wipe
Dear Mrs Nott
We’re truly sorry for the frustration this has caused — we completely understand how upsetting it must be to deal with a lost parcel and delayed replies.
Please accept our sincere apologies for the delay and the system errors you experienced. That is certainly not the level of service we aim to provide.
Could you please share your order number with us here? We will prioritise your case immediately and make sure this is resolved for you as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards,
Your MagicWipe Team
I’ve only purchased the XXL drying…
I’ve only purchased the XXL drying cloth and it’s beyond amazing! I’ve even got my neighbour using it! I made a second purchase and will continue to use these!
I am a cleaning queen and have tried so many different products but nothing compares to this product! You won’t regret it, it’s worth every penny! 😊👍
17 February 2026
Unprompted review
Reply from Magic Wipe
Dear Christine Kerester
Thank you so much for your amazing review!
Thank you again for your continued support and kind words.😊
Best regards,
Your MagicWipe Team
Not cheap but worth it!
I have placed 3 orders with this company and all have arrived within a reasonable time frame. My favourite is the bathroom drying cloth which I have had for a couple of years.Using this after a shower on shower screen, tiles and taps mean I never have water marks or limescale and they dry pretty quick. Not cheap but having used them I think they are worth it.
2 February 2026
Unprompted review
Reply from Magic Wipe
Dear Anna, Emsworth
Thank you so much for your continued support — three orders means the world to us!
We completely understand that we’re not the cheapest option out there, but quality and durability are incredibly important to us — so hearing that you feel they’re worth it truly means a lot.
Thank you again for taking the time to share your experience 💛
Best regards,
Your MagicWipe Team
UNWANTED ITEM FOLLOW UP
I ordered this item once and somehow it has been treated as an ongoing subscription. This was not my intention. I asked for it to be ceased on 13 Feb but I have now discovered that a further payment has been debited from my bank account.
After receiving your reply, it seems that did not read the conditions properly on the order. I am satisfied with the follow-up from MagicWipe which was prompt and has satisfied my concerns. Order #133475
13 February 2026
Unprompted review
Reply from Magic Wipe
Dear Paul
We’re really sorry for the confusion regarding your order.
Our subscription option is clearly shown on the Add to Cart page, again at checkout, and once more after payment confirmation. However, we completely understand that this can sometimes be overlooked, and we’re sorry for any frustration this has caused.
Please could you share your order number with us here? As soon as we have it, we’ll look into this immediately and help resolve the issue for you.
We’re here to assist and will make sure this is sorted as quickly as possible.
Best regards,
Your MagicWipe Team
The magic wipe is really magical
We recently revamped our bathroom, taking out the bath and replacing it with a big walk-in shower. We initially purchased a rubber blade to clean the glass, it was okay but not perfect. Then I saw an advert for Magic wipes, all I can say is you will not be disappointed. It cleans perfectly with minimal effort. Try it yourself, you’ll love it !!!
2 February 2026
Unprompted review
Reply from Magic Wipe
Dear Susan Layton
Thank you so much for your wonderful review!
Thank you as well for recommending it — we’re thrilled that you’re loving the results!✨
Best regards,
Your MagicWipe Team
Brilliant for drying surfaces
The wipes are brilliant at soaking up water so great for cleaning down after a shower or drying granite worktops in the kitchen.
3 February 2026
Unprompted review
Reply from Magic Wipe
Dear Julie Hyam
Thank you so much for your wonderful feedback!
Thank you again for taking the time to share your experience — we truly appreciate your support 💛
Best regards,
Your MagicWipe Team
Ordered six 40 x 60 clothes
Ordered six 40 x 60 clothes. I received one 40 x 60 and two very small clothes.
I've emailed the company with no response.
Not used the clothes as l assume they will want the wrong sizes returned.
I'm now worried this is not a trustworthy company
10 February 2026
Unprompted review
Reply from Magic Wipe
Dear Linda gordon
We’re really sorry to hear about the mix-up with your order — and we completely understand why that would cause concern.
Due to a recent promotion, we’ve been receiving over 500 orders per day, which has also led to a very high volume of emails. That’s not an excuse, but it does explain the delay in our response — and we’re sorry for that.
Please don’t worry — you do not need to return the incorrect cloths. You’re welcome to keep them, and we will arrange for the correct 40 x 60 cloths that were missing from your order to be sent out to you.
Thank you for your patience — we truly appreciate it.
Best regards,
Your MagicWipe Team
Scam company
(Update from below review, as at 24/02/26:
Order #117017
Order placed 12/01/26
I have now written a further three emails, asking for my money back as the product was never received.
Not only did I receive a lie, promising a new one had been ordered and they had even contacted the courier to ensure delivery, I advised them that the tracking they provided for the ‘new order’ was exactly the same as the original. Still no change in status.
I was assured it would be updated as it made its journey, and can confirm, that two weeks later, it has still not changed.
I was offered a 50% refund, which I queried, given I never received my order so did not deem it remotely acceptable that I should be penalised from getting the balance of my full refund.
Two further emails to them and I am still being ignored. No refund, no replies and no order.
This is truly one of the most scamming companies I have ever ordered from and I urge anyone to think twice before buying from MagicWipe).
If I could have voted 0 stars, I would.
I placed my order at the beginning of January, paying almost £20. My order never arrived.
No matter how many times I contacted the company support, I just kept getting sent the same tracking link, which had not changed or updated for weeks.
They ignored three emails before eventually refunding me £8. Not even half of what I paid and no explanation or answer to my emails as to where the rest of my refund is.
I am now being actively ignored. They have taken my money, given me nothing for it and are ignoring my requests for help to remedy this.
No cloth is worth the headache and number of emails I’ve had to send, to get absolutely nothing in return. It’s not about the amount they owe, it’s the fact they have taken my money and I have no way of getting it back.
11 February 2026
Unprompted review
Reply from Magic Wipe
Hi
We’re truly sorry to read about your experience and completely understand how frustrating this must feel. That’s certainly not the level of service we aim to provide.
Please could you share your order number with us here? I will personally look into this for you and make sure we review the refund and tracking details properly.
We absolutely want to resolve this for you as quickly and fairly as possible.
Best regards,
Your MagicWipe Team
Truely magic
I kept on seeing these magic wipes advertised so i ordered them and they are amazing my squeegee has no job now as the magic wipes leave no streaks or marks in fact I’ve never seen my glass in my shower looking so like brand new, please give them a try and you won’t know how you managed with out them.
5 January 2026
Unprompted review
Reply from Magic Wipe
Dear Tina Gamble
Thank you so much for your wonderful review — “truly magic” is such a lovely thing to say!
Thank you again for your support and for recommending us — it really means the world to our small team 💛
Best regards,
Your MagicWipe Team
Reply from Magic Wipe
Dear Bernadette Peterson
Thank you for your lovely feedback!😊
Best regards,
Your MagicWipe Team
Fantastic product, now using daily, but also affected by long delay in delivery and lack of response to messages
I decided to write a review as I spent several weeks after my order thinking I’d been scammed as I was consistently unable to track my package through their regular emails and they were not replying to my messages. I did, in the last few days before my delivery, discover that their website offers a proper tracking option so that helped to ease my concerns. Since receipt of the cloths I can confirm that they are as brilliant as claimed - they make cleaning glass, showers and chrome so much easier and I’m very impressed with my purchase. I had originally subscribed but was able to cancel it easily when I realised I had enough for my needs. They wash and dry easily and I am now using them daily to maintain my bathrooms. Great product which doesn’t help itself with the long delivery times and poor customer service but worth the wait!
16 January 2026
Unprompted review
Reply from Magic Wipe
Dear Katherine Hill
Thank you so much for taking the time to share such a detailed and honest review.
We’re truly sorry for the delivery delay and the lack of response you experienced. During our recent campaign, we received an exceptionally high volume of orders and messages, and unfortunately this led to delays both in shipping updates and email replies. We completely understand how frustrating and concerning that must have felt, and we sincerely apologise for this shortcoming.
We’re really glad to hear that once your order arrived, the tracking information helped ease your concerns, and even more pleased that you’re now enjoying the cloths and using them daily.
Thank you as well for mentioning how easy it was to manage your subscription — we always want that process to be simple and transparent.
Your feedback is incredibly valuable to us, and we’re actively working on improving both our delivery timelines and customer support so future customers have a smoother experience from start to finish.
Thank you again for your patience and for giving Magicwipe a chance — we truly appreciate your support.
Best regards,
Your MagicWipe Team
My magic wipe order.
The product is excellent and does what it says it does, the only disappointment was the length of time it took for my order to arrive. I was beginning to think it wasn't a genuine company. But thankfully, it is.
5 February 2026
Unprompted review
Reply from Magic Wipe
Dear judy simpson
Thank you for your honest feedback and for sharing your experience with us.
We’re really pleased to hear that you’re happy with the product and that it performs exactly as expected. At the same time, we sincerely apologise for the longer delivery time you experienced. Due to an unusually high volume of orders, some shipments took longer than planned, and we completely understand how frustrating that can be.
We’re truly sorry for any concern this may have caused and we appreciate your patience and understanding. 😊
Best regards,
Your MagicWipe Team
Honestly love this product!
Honestly love this product!! I’ve spent years trying to find a cleaner for both my granite worktop and shower doors. This cloth only needs water and leaves granite, mirrors and glass doors sparkling, with no smudges or smears!!! I use it everywhere!!!
5 February 2026
Unprompted review
Reply from Magic Wipe
Dear Jo Wallace
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you love the cloth.
Thank you for choosing Magicwipe and for sharing your experience with others. We truly appreciate your support.
Best regards,
Your MagicWipe Team
I've taken a couple of weeks to write a…
I've taken a couple of weeks to write a review as I wanted to use the cloths a few times to give an honest review.
I'm completely in love with these cloths, that do exactly what you see in their promo video. I use them daily on shower screen, mirrors, tables, cooker hob and anything else I can !! My kitchen units are not glazed and after trying various products to keep the doors from finger prints, magic cloth is the best product I've found. Will definitely recommend and buy again.
5 February 2026
Unprompted review
Reply from Magic Wipe
Dear ANNE DANIELS
Thank you so much for taking the time to share such an honest and detailed review. It really means a lot to us that you used the cloths properly before giving your feedback.
We’d also like to sincerely apologise for any delay you experienced due to the high volume of orders at the time. Your patience and understanding are truly appreciated.
Thank you for recommending us and for choosing Magicwipe. We look forward to welcoming you back again.
Best regards,
Your MagicWipe Team
Ordered what I thought were 3 magic…
Ordered what I thought were 3 magic wipes & wash bags. Then received an additional email to say “thanks for subscribing” & they’d be taking money on a regular basis! I didn’t see or give permission for a subscription to be set up so contacted them straight away. Although I got an email rather promptly advising they had cancelled the subscription, it’s still showing up as them scheduling to take payment soon. This is very misleading to the buyer, so be careful!
2 February 2026
Unprompted review
Reply from Magic Wipe
Dear Emma Hudson
Thank you for bringing this to our attention.
We’d like to reassure you that your subscription has been fully cancelled, and no further payments will be taken. Any automated messages you may still see are system-generated and will update shortly — please rest assured that no charge is scheduled to go through.
We’re sorry for the confusion this caused and appreciate you contacting us so we could resolve it promptly. If you have any further concerns or would like written confirmation, please don’t hesitate to reach out.
Best regards,
Your MagicWipe Team
One cloth does it all
I use MagicWipe all over the house kitchen, bathroom, windows, even tiles. It’s amazing how versatile one cloth can be.
8 January 2026
Unprompted review
Reply from Magic Wipe
Dear NILO
Thank you so much for your lovely review! 😊
Thanks again for sharing your experience and for choosing MagicWipe!
Best regards,
Your MagicWipe Team
Poor quality no refund
Order 112853 as noted in my original email to you.
Ordered extra bits from the website which are absolutely terrible quality and look as if they come from temu. The dustpan and brush I ordered is unusable as it did not come with anything to connect the poles. I complained and one email said I’ll have to pay to return the goods. When I pointed out that the brush was faulty and unusable they have not responded. I would avoid this company big time. The actual cloths I ordered at least look as advertised but the rest of the products look like temu. Awful.
30 January 2026
Unprompted review
Reply from Magic Wipe
Dear Sarah Andrews
We’re truly sorry to hear about your experience and understand how disappointing this must have been.
We’d like to clarify that all of our products are manufactured in our own factory and supplied directly by us — they are not sourced from Temu or similar platforms. That said, it does sound like there may have been a manufacturing fault with the item you received, and this is absolutely not the standard we aim to deliver.
We also believe there may have been a misunderstanding regarding the return and refund process, particularly as the product you mentioned is faulty and unusable. Please rest assured, you should not be asked to pay for returns on a faulty item.
If you could please share your order number, we will personally review your case and arrange a refund for you as quickly as possible. We genuinely want to make this right and apologise again for the inconvenience caused.
Best regards,
Your MagicWipe Team
Fast delivery and great packaging
Order arrived quickly and everything was well packed. The products feel premium and work exactly as advertised.
16 January 2026
Unprompted review
Reply from Magic Wipe
Dear Amara Fletcher
Thank you so much for your lovely review! 😊
Thanks again for taking the time to share your feedback — we truly appreciate it!
Best regards,
Your MagicWipe Team
Package not arrived
Package not arrived, no tracking number, when i track the order number given on the website it says order does not exist. Sending emails asking me to review the product that I haven't received but can't respond to a simple question asking them to provide me a tracking number.
Communication has been extremely poor and for the prices charged I just wouldnt bother.
29 January 2026
Unprompted review
Reply from Magic Wipe
Dear Rachel
We’re really sorry for the frustration this has caused and completely understand your concern — thank you for sharing it with us.
Due to our recent campaign, we’ve been processing over 500 orders per day, and as a result, we’re also receiving a very high volume of emails. We’re handling all orders and messages in order, and our team is working day and night to get through them as quickly as possible.
Please rest assured that your order is being processed, and as soon as it reaches our support queue, we will reply directly with your tracking information and make sure everything is clear for you.
We sincerely apologise for the delay and the inconvenience, and we truly appreciate your patience.
Best regards,
Your MagicWipe Team
Streak-free every time
My glass shower doors were always a pain to clean. With MagicWipe, they dry streak-free in seconds. No scrubbing needed.
16 January 2026
Unprompted review
Reply from Magic Wipe
Dear Freya Wilson
Thank you so much for your review! 😊
Thanks again for sharing your experience — it means a lot to us!
Best regards,
Your MagicWipe Team
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