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Shipping issues and no reply to help request
Accidentally hit submit before changing shipping address. Immediately ask Chatbot on website for help but got no response, so I sent email within 5 minutes of order requesting assistance but got no response. 3 days later got email saying it was being shipped, again reached out. Now being delivered to my home, not grandson's so I will have to pay additional to reship and it will be late for his birthday!
14 July 2025
Unprompted review
Deceptive shipping practices
I paid for 1-2 business day delivery. Ordered on Thursday during the day. It should have been shipped Friday for Monday delivery. Got a message saying they shipped on Monday for Tuesday (?) delivery. I needed the item on Monday. Now I am getting an item I no longer need and have no way to recoup the outrageous shipping fees. This was a COMPANY error, not a shipping delay. They did not ship on time.
17 October 2024
Unprompted review
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