Magnific Reviews 

Give me back the money you promised to return to me. Magnific took over 150 pounds from me when I was trying to cancel an 8 pound subscription. I contacted it immediately and received a written assurance this money would be returned to me within 3-5 business days. This was in April and I am still waiting for the money. It has since ignored multiple emails and messages about this. Incredibly dodgy and criminal behaviour.

EDIT: Responding to Magnific's reply: please could you provide me with an email address that you actually check? Given the number of times I've contacted you and been ignored, this information is essential.

It was amazing

I have been a paying Freepik customer since April 2017 and had already used the service for several years before subscribing. I am currently a Premium+ subscriber.

I contacted Magnific support four separate times, and every inquiry was assigned a different case number. However, all four cases received the same irrelevant canned response telling me that there was no current promotion and that I should subscribe to the newsletter.

The four inquiries were not the same:

1. I asked whether any renewal promotion or loyalty benefit was available.
2. I explained that I had been a paying customer since 2017 and expressed disappointment that there was no recognition at all for a long-term subscriber.
3. I asked a completely different question: what would happen to my existing Spaces, prompts, uploaded references, Projects, and generated files if I cancelled my subscription and returned to the Free plan.
4. I submitted a formal complaint explaining that the previous three different cases had all received the same irrelevant response. I asked whether an actual human had read my emails and requested a direct, item-by-item answer about access to my data after cancellation.

In the fourth message, I explicitly wrote:

“Please do not reply again with information about promotions, newsletters, or general subscription offers.”

Magnific then replied to that formal complaint with the same promotion-and-newsletter response yet again.

What makes this especially concerning is that my entire complaint—including the description of the three previous cases, my questions about whether a human had read them, and ten detailed questions about access to my files after cancellation—was reproduced directly beneath their reply. My message was clearly received in full, but none of it was addressed.

To be clear, the main issue is no longer the lack of a loyalty discount.

The issue is that I opened four different support cases with four different purposes, and Magnific sent the same irrelevant response to all four of them.

I still do not know whether I will be able to open, view, download, edit, or recover my existing Spaces and generated content after my paid subscription ends.

For a company that stores customers’ creative work, prompts, uploaded references, and generated files, customer support that does not appear to read or answer the actual inquiry is unacceptable.

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Update — July 15, 2026

Following my public posts, my case has now been reopened. A customer service representative personally reviewed my emails, acknowledged that the first three replies did not properly address my questions, and confirmed that my existing generations will remain accessible after downgrading to the Free plan.

My remaining questions regarding Spaces limits, read-only access, deletion timelines, restoring full access after re-subscribing, and bulk export have been escalated internally. I am currently waiting for a precise, confirmed response and will update this review again once the case has been fully addressed.

amazing clean website
timer count down for generations

This program was fast and exactly as it was prompted. No ghosting or strange side images. Perfect for what I need.

I’d give this zero stars! Don’t bother testing this tool. The quality is appalling and their customer service is insulting. They don’t care about the quality of their product; their sole concern is your money. Once they have it they’re completely unhelpful and won’t resolve your issues. Even if your case falls somewhat within their strict policies they simply leave you stuck in an endless loop with their terrible customer service.

Update: Case 01686552. Issue resolved.

follows prompt well

Everything i need is always here. Premium quality too.

This experience of creating images is very well. The company is doing well. That's all, Thanks Magnific for this type of service!

i used it to create images for the scouts and it was absolutely great,helpful, easy to use, different variations, the images r really of good resolution and capture the description very closely

I was quite pleased of the outcome of my image. Other Co's. I tried gave me something unexpected. Some good others lousy.

the tools are so easy to use.

i would prefer this than any other sites i know

Excellent effect, create perfect image for my Small business startup, thank you so much.

They're trying to rip off loyal customers. I had been a paying customer of Freepik for years, but after the takeover and rebranding, Magnific.com is now denying me access to products I've already paid for and demanding that I purchase them again. This is a total scam and absolutely outrageous. They are violating European consumer rights and ignoring all complaints on the matter.

i loved it, i really liked how fast it was when it comes to generating of images. This is one of the best Ai I have ever used.

This think is amazing.

I've paid a monthly subscription, the amount was charged from my banking account, and still didn't get any credits. I've contacted the support and no one is responding.