Magnific Reviews 

Paid in full, never received the subscription — and support is unreachable

I purchased a Premium subscription and my card was charged in full. The transaction shows as completed on my bank statement, yet my account is still stuck on the Free plan. I have not used a single credit.

I reported this through Instagram and was told to email support magnific.com, which I did with full proof of payment. The only reply I got was a generic message saying they have a "high volume of requests" and that if I don't respond they'll assume it's resolved and close the ticket. I replied immediately asking them to reopen and prioritize it — and since then, complete silence.

So at this point I've paid for a service I cannot access, and there is no actual person to talk to. Auto-responses that threaten to close your ticket are not customer support. I just want either the Premium plan I already paid for, or a full refund.

Ticket no: Case01689367

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

The old Magnific.ai was MAGNIFIC, fast, reliable and easy to use, helped my workflow a lot and i spent a lot of $$$ on it. The change now is trash, upscaling images either take +20 mins or just cancel automatically... they had something

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and apply them so naturally. The final videos look incredibly realistic and high quality. Definitely one of the best AI tools I've used. Highly recommended!

Great website for free pictures. You can also create your own stuff. Magnificent in one word. For everybody who own their own blog or website.

Give me back the money you promised to return to me. Magnific took over 150 pounds from me when I was trying to cancel an 8 pound subscription. I contacted it immediately and received a written assurance this money would be returned to me within 3-5 business days. This was in April and I am still waiting for the money. It has since ignored multiple emails and messages about this. Incredibly dodgy and criminal behaviour.

EDIT: Responding to Magnific's reply: please could you provide me with an email address that you actually check? Given the number of times I've contacted you and been ignored, this information is essential.

It was amazing

amazing clean website
timer count down for generations

This program was fast and exactly as it was prompted. No ghosting or strange side images. Perfect for what I need.

I’d give this zero stars! Don’t bother testing this tool. The quality is appalling and their customer service is insulting. They don’t care about the quality of their product; their sole concern is your money. Once they have it they’re completely unhelpful and won’t resolve your issues. Even if your case falls somewhat within their strict policies they simply leave you stuck in an endless loop with their terrible customer service.

Update: Case 01686552. Issue resolved.

follows prompt well

Everything i need is always here. Premium quality too.

This experience of creating images is very well. The company is doing well. That's all, Thanks Magnific for this type of service!

i used it to create images for the scouts and it was absolutely great,helpful, easy to use, different variations, the images r really of good resolution and capture the description very closely

I was quite pleased of the outcome of my image. Other Co's. I tried gave me something unexpected. Some good others lousy.

the tools are so easy to use.

i would prefer this than any other sites i know

Excellent effect, create perfect image for my Small business startup, thank you so much.

They're trying to rip off loyal customers. I had been a paying customer of Freepik for years, but after the takeover and rebranding, Magnific.com is now denying me access to products I've already paid for and demanding that I purchase them again. This is a total scam and absolutely outrageous. They are violating European consumer rights and ignoring all complaints on the matter.