Magnific Reviews 

2,775
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform a valuable professional tool, appreciating its extensive library of assets, diverse styles, and features like motion transfer and image generation. Reviewers frequently praise the website's clean interface and ease of use, with long-term users noting its positive evolution for creative projects and graphic design. However, some reviewers were not happy with customer service, citing unhelpful support and subscription issues like unrecognized premium status or unexpected charges. Additionally, a few people experienced technical glitches, slow performance, or unsatisfactory output quality, especially with AI generation and search results.

What people talk about most

User experience

Users describe ambiguous interactions with the platform's user experience, with many praising its robustness,... See more

Product

Consumers find the product to be ambiguous, with many praising its AI image generation capabilities,... See more

Subscription

People report ambiguous experiences with subscription, with some expressing satisfaction and plans to renew,... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers praising its improvements and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My account no longer shows as premium, even though I made the annual payment on March 4, 2026.

Company replied

Rated 3 out of 5 stars

Yesterday I payed Premium subscription, and I could barely use it. Today i received an email announcing my suscription ended! WTF?? After a few days, they answered and refunded my payment...

Company replied

Rated 4 out of 5 stars

I would like to use paid models as Assistant! Now it gives me experience like early LLM chats. I need models like, Chat GPT, Gemini etc.

Company replied

Rated 4 out of 5 stars

Great browser software for AI products, along with stock content, but the auto-purchase is extremely shady and I feel borderline illegal in the states. Make sure you tick it off and are aware of any a... See more


Company details

  1. Software company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video editing service
  5. Video production service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(2,775)

473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Korean Contents Plz

Korean Contents Plz! MORE!!!

23 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! More Korean content — noted loud and clear! 🙌 감사합니다

Rated 4 out of 5 stars

Paid models as assistant

I would like to use paid models as Assistant!
Now it gives me experience like early LLM chats.
I need models like, Chat GPT, Gemini etc.

22 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for the feedback! Noted on wanting more advanced assistant models — suggestions like this help shape what we build next. 🙏

Rated 5 out of 5 stars

I am a creative designer

I am a creative designer. Prefer Magnific above all other Ai applications!

25 July 2025
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Being the top pick for a creative designer, above all others, is a real honor. Happy creating! 🙌

Rated 5 out of 5 stars

Great Platform

Affordable with many tools.

23 July 2025
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Affordable with plenty of tools in one place — exactly what we aim for. 🙌

Rated 5 out of 5 stars

best webside ever

best webside ever

23 July 2025
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Best website ever is quite the badge — we'll wear it proudly. 🏆

Rated 5 out of 5 stars

Freepik has come a long way... Keep up the good work! :)))

I've been using Magnific (former freepik.com) for at least a decade, initially for vector graphics and some templates on a premium subscription plan.
The platform has evolved over the years into a complete source of creative tools, graphics and (lately) AI intergration!
Keep up the good work :)))

23 July 2026
Unprompted review
Magnific logo

Reply from Magnific

"Thank you for a whole decade with us! From vector graphics to a full creative suite with AI — watching long-time users grow alongside the platform is the best reward. We'll keep it up! 🙌

Rated 4 out of 5 stars

Very helpful platform for Graphic…

Very helpful platform for Graphic Designer like me working abroad. But one thing I comment. Sometimes my command does not follow for specific keyword and AI decide in his own results. But 80% of what I asking is given in order to get what I need.

23 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for the thoughtful review! Glad Magnific supports your design work abroad — and we hear you on prompt accuracy. Getting that 80% closer to 100% is exactly what we keep working on. 🙏

Rated 5 out of 5 stars

AI Creator Experience

As an AI Creator, Magnific is currently my primary professional tool and supports the vast majority of my creative workflow. The platform is constantly evolving, with new features and improvements that make it increasingly powerful and effective.
I genuinely have nothing to complain about. My experience with Magnific has been excellent, and I look forward to continuing to work with the platform for many years to come.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Paid for 1 Year of Unlimited – Lost Unlimited After a Few Months and Nobody Will Help

I paid for a 1-year Unlimited subscription because your company advertised it as unlimited.

After only a few months, my Unlimited access was suspended under the Fair Use Policy. I accepted the review process and contacted customer support immediately.

That was over two months ago.

Since then, I have sent more than 20 support requests. Every single time I receive the same generic response. It feels like nobody is actually reading my case. I have never received a meaningful explanation, evidence of any violation, or confirmation that a real person has reviewed my account.

I have repeatedly asked one simple question:

If I violated your Terms of Service, tell me exactly what I violated. If I did not, restore the Unlimited service that I paid for.

Instead, I continue to receive copy-and-paste replies while my paid subscription remains restricted.

Selling a 1-year Unlimited plan and then removing Unlimited access after only a few months without resolving the issue for over two months is unacceptable. Calling it "Unlimited" while preventing paying customers from using the service is extremely misleading.

At this point, I feel that I paid for a service that I am no longer allowed to use, while customer support refuses to provide a real solution.

I ask Magnific to have a real person review my account and either restore my Unlimited access immediately or provide a clear and specific explanation for why it remains suspended.

Until then, I cannot recommend this service to anyone considering an annual Unlimited subscription.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

One stop AI solution!

I've been using Magnific for over 3 months now, and I've watched Freepik evolve from photostock into something much bigger. They've gone from digital assets to PSD tools to full AI integration...it's genuinely impressive.

What sold me on Magnific is how practical it actually is for real work. The canvas interface just works; it's intuitive enough that I'm not wrestling with the tool. Image generation is solid; it understands what I'm asking for and delivers outputs that feel intentional, not generic.

But what really sets it apart for me is the animation frames feature. Being able to generate or upscale sequences rather than just static images opens up completely different possibilities for our projects. The editing capabilities let me refine generations without starting over; I can actually iterate, which saves hours.

And the upscaling? It's doing real work, not just pixel stretching. The detail enhancement actually looks like someone understood the image and filled in the gaps intelligently.

Honestly, every other tool in this space feels like they're playing catch-up.

Most are just copying feature checklists. Magnific feels like it was built by people who actually use these tools for production work.

22 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Wow — thank you for such an incredibly detailed review! You've captured exactly what we're going for: tools built by people who actually do production work. The canvas, intentional generations, animation frames, real iteration, intelligent upscaling — hearing each one land the way we intended means the world. Grateful to have you creating with us! 🙌

Rated 5 out of 5 stars

Magnific really delivers!

I've been blown away by how good magnific is. The interface is clean, the speed is great, and the quality is top notch. Highly recommended!

22 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Clean interface, great speed, top-notch quality — that's the trifecta we chase every day. We appreciate the recommendation! 🙌

Rated 1 out of 5 stars

This company has gone downhill after…

This company has gone downhill after magnific merge. There are so many bugs that make it impossible to get anything done these days.

22 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Tommy, if you contact cs or share a ti number if you already have, we will try to help you about those bugs!

Rated 5 out of 5 stars

This has been a magnificent experience

This has been a magnificent experience, very easy to execute. Some commands, names, or expressions are not easily recognized, but details such as colors, shadows, objects, and background are excellent.

21 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! A magnificent experience that's easy to execute is exactly what we aim for — and we hear you on recognizing certain commands. Glad the details like color, shadow and background are hitting the mark! 🙌

Rated 1 out of 5 stars

Repeated automated replies, wasted time, and no meaningful resolution

I am updating my review to one star after receiving the final outcome of my support case.

I contacted Magnific with a specific question about my subscription and unused credits. Instead of addressing what I had actually asked, I received the exact same irrelevant template response from the same support name, Edgar, several times across multiple cases.

Eventually, Carla properly reviewed the situation, acknowledged that I had received repeated template responses, apologized for the time I had wasted, and said the issue had been flagged to a supervisor.

However, Magnific declined to offer any goodwill gesture, despite acknowledging the poor support experience. The only practical suggestion was to cancel automatic renewal, use the remaining credits before the subscription ends, and continue checking the newsletter for future discounts.

I was disappointed, but I accepted that this was the company’s final position.

What happened next was even more concerning.

After I replied to Carla, Magnific automatically opened another new case. Within approximately five minutes, I received yet another email from Edgar that was word-for-word identical to the previous template responses—the very problem I had just been told had been escalated to a supervisor.

Carla later sent a proper response, but this experience left me seriously concerned about Magnific’s customer support system. Whether “Edgar” is a bot or an agent sending automated templates, customer messages are clearly not being read carefully before replies are sent.

The issue is no longer simply that my request was declined. It is that I spent considerable time repeatedly explaining the same situation, received irrelevant duplicate responses, and was offered no meaningful consideration after Magnific acknowledged that its support process had failed.

A company selling creative tools should pay much more attention to the customer experience surrounding those tools.

P.S. After this happened, I sent Carla one final email specifically asking Magnific to review this repeated-response problem. That email opened yet another new case—and Edgar once again sent me the exact same template response. At this point, the support system is repeatedly demonstrating the very problem I was reporting.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

I have a free plan

I have a free plan, and who knows, maybe I'll upgrade, but for now... I liked the image it generated. Very cute.

21 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Glad the free plan is already delivering cute results — and whenever you're ready to explore more, we'll be here. Happy creating! 🙌

Rated 1 out of 5 stars

A payment for Enterprise Education was…

A payment for Enterprise Education - Magnific was done since 30 June 2026 for an amount 4000 Euro, several emails were sent to ai-partnerships, Guadalupe Sanchez Cotrina, Preena Godhwani, María Villalba Hernández but no email response has been obtained yet, message was sent via online suppose but no response yet. This seems a very BIG FRAUD. They do not even have a telephone number, where I can report this fraud. Thank you

30 June 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Sanjeev, we are sorry to hear this, our team is already handling your case, we will contact you shortly.

Rated 5 out of 5 stars

I just wanted to take a moment to let…

I just wanted to take a moment to let you know that your product is really impressive. The quality and performance have exceeded my expectations, and I appreciate the effort you put into creating something so reliable. Keep up the great work!

20 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you so much for the kind words — we're thrilled it exceeded your expectations!

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