Magnumtaxisstoke Reviews 

424
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online and phone booking process is exceptionally quick and simple, while drivers are consistently described as extremely polite, helpful, and professional throughout every single ride. Many consumers also appreciate the very reasonable prices and note that clean vehicles always arrive promptly to take them safely and comfortably to their chosen destinations. However, some people mentioned occasional service delays and frustrating rare instances where booked vehicles completely failed to arrive as scheduled. A few other people also felt that communication difficulties or minor driver distractions occurred during certain trips.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that drivers are polite, helpful, and... See more

Service

Clients share satisfaction with the service, highlighting that drivers are consistently punctual, polite, and... See more

Delivery service

Consumers find delivery service to be efficient, with drivers who are consistently polite, cheerful, and... See more

Price

Reviewers highlight positive aspects of price, frequently describing the cost as fair, affordable, and very... See more

Booking process

Reviewers express high satisfaction with the booking process, highlighting how quick and easy it is to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasant experience with Magnum. I usually pre-book my taxis and they are always on time. Very rare they come late. Always friendly and clean cars and take the quickest route for you. Plenty... See more

Rated 5 out of 5 stars

Taxi was booked the day before my journey and I received confirmation. Taxi arrived at the correct time and I had a message to say he was outside. He took us to our destination very swiftly, taki... See more

Rated 5 out of 5 stars

My driver, Riffat, was a joy . He arrived promptly, was courteous, friendly and we had a very pleasant conversation. The vehicle was clean and comfortable and the whole experience was first rate. I... See more

Rated 5 out of 5 stars

The driver picked my Mum and myself up from visiting my Dad in his nursing home. The driver talked to us for the whole journey home, he was very friendly, respectful and,having asked about my Dad, und... See more


4.7

Excellent

TrustScore 4.5 out of 5

424 reviews

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4.7

All reviews

(424)

354 reviews in the last 12 months

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Rated 4 out of 5 stars

The quality taxis of Stoke and Newcastle

Sometimes they are good sometimes they are bad. The majority of them don’t know how to get where you want to go and rely on their sat nav to get you there so it costs you more. Then of course you have the driver who takes the piss and takes the longest route and blames roadworks. How was your journey today?

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Held work langyard at ransom

Held work langyard at ransom, even though my husband was paying (to a personal bank account , which is wrong in itself and i will be contacting the council) as soon as got out of taxi tried to shout and stop him (windows were down but he had headphones ins so didnt stop). Had a go at husband and me cause he had to leave a job , we would of been happy to wait and never asked him to do this. We were given time frame by the person we spoke to on phone. Keeping my langyard untill he was sure that £4 had gone into his personal bank account is actually extortion , langyard should of been given straight away . As i explained this was my work keys and badge , they are for a school and can give acsess to a school and should of been handed over as soon as driver came back , but he wouldnt until i raised my voice despite me trying to explain the importance calmly first. Just common sense and respect , he cant keep my property from me and had no right to diliberatly withhold my item in the car demanding payment (which we understood was for his time but did not mean he should hold item ransom). I use your service every day to get to work and am now going to switch because god forbid my langyard falls again and this time the driver refuses to give it back

1 May 2026
Unprompted review

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