Mags Direct Reviews 1,225

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the promptness of delivery. Many people appreciate the flexibility of ordering single magazines without a subscription and the good selection available. Reviewers frequently mention that their orders arrive quickly and in perfect condition, often exceeding expectations. However, some customers experienced issues with delivery, including delayed or undelivered orders, and a lack of tracking information. There were also instances where people had to pay unexpected import taxes, particularly for international shipments. A few reviewers also noted problems with the website, such as difficulties uploading images or unclear delivery options.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise fast... See more

Order

Consumers have mixed experiences with the ordering process. Many find it easy to order, appreciate the... See more

Product

Users describe ambiguous interactions with product. Many customers appreciate the wide selection of... See more

Website

Customers had ambiguous experiences with the website. Some reviewers found the site fantastic, easy to... See more

Service

Clients share positive opinions on service, with many praising the excellent and flexible service, especially... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was an expensive, but the only way to obtain a copy of this year's Good Food's Vegetarian Christmas in Canada. It took 12 days to arrive but I was delighted to see that it had been packaged in c... See more

Company replied

Rated 4 out of 5 stars

Delivers on time, undamaged but Yodle literally dumped the envelope on the floor in a public area below my post box, which is more than large enough to take the magazine. Not impressed

Company replied

Rated 4 out of 5 stars

Ordered the Feb issue of BBC Sky at Night, arrived quickly and in perfect condition, a no hassle transaction. Only reason it got 4 and not 5 stars, is the rather pricey p&p. Not sure it cost nearly... See more

Company replied

Rated 3 out of 5 stars

When I ordered the magazines and asked for them to be posted to my home in France, no mention was made of Import Tax being paid. When I placed the order I paid £7.50 postage charge for two magazines,... See more

Company replied


Company details

  1. #4 of 4 best companies in Newsstand

Written by the company

Purchase Your Favourite Magazine with MagsDirect! We supply single issues, not subscriptions, giving you the freedom to choose which magazines you buy and when. You can look forward to the latest editions arriving through your door without the hassle of having to pop to the shops. Magazines are a fantastic source of information, tips and news, so whether you need gardening inspiration with BBC Gardeners’ World or bringing the world to your door with National Geographic – we are dedicated to bringing you fresh, exciting and entertaining reads all year round. Whether it’s food, health, fashion, sports, motoring, travel, home, tech or more – here at MagsDirect, there’s always an exciting new read to explore.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic site and order process very…

Fantastic site and order process very smooth. So many title options

16 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Liza!

We’re delighted to hear you found the site fantastic and the ordering process smooth. It’s also great to know you’re enjoying the wide range of titles we offer.

We really appreciate your support and hope to see you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

thank you for sorting it out

thank you for sorting it out, thought it had gone to my old address from 4 years ago,

3 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, June!

We’re really glad we were able to sort things out for you and that the issue with the address was resolved. It’s great to hear everything worked out in the end.

We appreciate your patience and your support, and we hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

My May edition of Gardeners World came…

My May edition of Gardeners World came on time as I wanted to make sure I got the 2 for 1 card.

1 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Karen!

We’re so pleased to hear your May edition of Gardeners’ World arrived on time and that you were able to get the 2 for 1 card — we know how important those offers can be!

Thank you for your support, and we hope you enjoy your magazine.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

No complaints at all

No complaints at all, received my magazine on time in excellent condition, very pleased.

11 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Heather!

We’re delighted to hear you have no complaints at all and that your magazine arrived on time and in excellent condition. It’s great to know you’re very pleased with your experience.

We really appreciate your support and hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Quick service

Quick service

8 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Mark,

Thank you for your 5-star review! We're really pleased to hear you were happy with our quick service.

We truly appreciate your support and hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Quick service

Quick service

1 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Ju Ju Ed,

Thank you for your 5-star review! We're really pleased to hear you were happy with our quick service.

We appreciate your support and hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Really good

Really good

14 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Holly,

Thank you for your 5-star review! We're really pleased to hear that you had a good experience with us.

We appreciate your support and hope to serve you again soon.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Excellent service

Excellent service.
Easy to order, arrived within days. Totally exceeded my expectations.

8 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Jackie,

Thank you for your 5-star review! We're delighted to hear that you found ordering easy and that your magazine arrived within days.

It’s fantastic to know we exceeded your expectations, and we really appreciate you taking the time to share your experience.

We hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Excellent

Excellent, I pre-ordered the magazine in the evening on Tuesday 31st March and it arrived on Thursday morning, the 2nd April!

2 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Caroline,

Thank you for your 5-star review! We're delighted to hear that your pre-ordered magazine arrived so quickly, just a couple of days after purchase.

It’s great to know you were pleased with the speedy delivery, and we really appreciate you taking the time to share your experience.

We hope you enjoy your magazine and look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

So convenient

Really easy ordering and very reasonable postage at just £1, way more convenient than going to the shops!

14 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Rebecca,

Thank you for your 5-star review! We're so pleased to hear that you found the ordering process really easy and that the postage offered great value and convenience.

It’s wonderful to know we can help make getting your magazines simpler than going to the shops!

We really appreciate your support and hope to serve you again soon.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

I bought the digital detox magazine and…

I bought the digital detox magazine and am enjoying it very much. A nice range of puzzles and activities

10 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Catherine,

Thank you for your 5-star review! We're so pleased to hear that you're enjoying the Digital Detox magazine and that you're finding the range of puzzles and activities engaging.

It’s great to know it’s providing a relaxing and enjoyable experience for you.

We really appreciate your support and hope you continue to enjoy future issues!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Great service recommend

Great service recommend

12 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi George,

Thank you for your 5-star review! We're really pleased to hear you had a great experience and appreciate your recommendation.

Thanks for your support—it means a lot to us, and we hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Hassle free transaction

Hassle free transaction, communication good with speedy delivery.
Many thanks

26 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Sandra,

Thank you for your 5-star review! We're delighted to hear that you had a hassle-free transaction and that communication and delivery were both up to standard.

It’s always great to know our customers are happy with the service, and we really appreciate you taking the time to share your experience.

Many thanks for your support, and we hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

The magazines arrived timely!

28 October 2025
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Cam Cai,

Thank you for your 5-star review! We're so pleased to hear that your magazines arrived on time.

We really appreciate your support and hope you continue to enjoy your publications.

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Only ordered one item

Only ordered one item , but received it very quickly , packed well , will use company again

1 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Mr Sutcliffe,

Thank you for your 5-star review! We're so pleased to hear that your order arrived quickly and was well packed.

No matter the size of the order, we always aim to provide a fast and reliable service, so it’s great to know we delivered on that.

We really appreciate your support and look forward to serving you again in the future!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Magazine was delivered on time

Magazine was delivered on time and arrived in excellent condition...

3 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Julie,

Thank you for your 5-star review! We're so pleased to hear that your magazine arrived on time and in excellent condition.

Providing a reliable and high-quality service is really important to us, so it’s great to know we met your expectations.

We truly appreciate your support and hope you enjoy your magazine!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Streamlined online ordering

Streamlined online ordering of my favourite publication, which I was excited to find as very difficult to source locally in Australia. Communication every step of the way. Prompt delivery.

9 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Misha,

Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the online ordering process smooth and that you were able to get hold of your favourite publication, especially given how difficult it is to source locally in Australia.

It’s great to know our communication and delivery met your expectations—this is exactly the experience we aim to provide.

We truly appreciate your support and hope you continue to enjoy your magazine!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Simple to place an order which arrived…

Simple to place an order which arrived in the promised time,

31 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Margaret!

We’re glad to hear that you found it simple to place your order and that it arrived within the promised time. Providing a smooth and reliable experience is very important to us, so your feedback is much appreciated.

We hope to serve you again soon!

Best Wishes,
MagsDirect

Rated 5 out of 5 stars

Easy to use website and great deals.

Easy to use website and great deals.

7 April 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Thank you for your 5-star review, Jessy!

We’re really pleased to hear you found our website easy to use and that you were happy with the great deals available. It’s great to know you had a positive experience browsing and shopping with us.

We truly appreciate your support and look forward to serving you again soon!

Best Wishes,
MagsDirect

Rated 4 out of 5 stars

The magazine arrived very late but customer services finally came up trumps

The magazine never arrived . Not had a refund yet.
UPDATE
Magazine finally arrived 10/4/26 . It had been ordered 24/3/26 . Had to complain a few times but all OK now.

24 March 2026
Unprompted review
Mags Direct logo

Reply from Mags Direct

Hi Anona,

We’re very sorry to hear that your magazine didn’t arrive and that you’re still waiting on your refund — we completely understand how frustrating this must be.

This isn’t the level of service we aim to provide, and we’d like to resolve this for you as quickly as possible. Please contact us using the link below with your order details so we can look into this and ensure it is sorted for you:

https://magsdirect.co.uk/contact/

Thank you for bringing this to our attention, and we hope to put this right.

Best Wishes,
MagsDirect

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look