MAHI Leather Reviews 414

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb craftsmanship and durable, high-grade leather that often develops a unique patina over time. Many people appreciate the fast shipping and efficient delivery service, noting that orders arrive quickly and as described. The overall ordering process is frequently described as easy and straightforward, and consumers are very satisfied with the customer service, often mentioning helpful and responsive interactions. However, some customers also noted issues with product sizing, particularly with slippers being smaller than expected. A few reviewers reported receiving items with minor cosmetic imperfections, such as scars on leather or a bag arriving crushed. There were also occasional mentions of issues with product longevity, like a lock breaking or color rubbing off, and some customers experienced problems with delivery charges or stained items upon arrival.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and thoughtful design of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Shipping was fast as promised. Bag material was a beautiful full grain but had 1 or 2 scars on them, which can be expected. Overall, it far exceeded my expectations for the quality of bag and leather... See more

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Purchased 2 overnighters and a backpack with 3 for 2 offer. Quality is excellent, shipping is fast, within a week and only regret was not having them personalised. Wanted to get a couple of belts but... See more


Company details

  1. Bags and luggage shop

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

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Rated 3 out of 5 stars

The bag itself is great

The bag itself is great. There's an issue on the website that indicates it's a suede bag, however. Which is what I ended up expecting. I suppose it was simply mislabeled which considering how beautiful the bag I got is, I'm alright with. But I reported this to customer service, they asked for pictures, I sent them and never got a reply. Considering the bag was also dirty and had some spots on it which I have yet not been able to get out I thought it reasonable to ask for a credit of some kind. Out of courtesy.

No reply was given. It made the experience worse. While I love the bag the experience was soured.

7 July 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Thank you for your review Ivan. I can see that you have now been refunded in full due to the experience you mention.

We pride ourselves on a high level of customer service. We're very sorry that on this occassion your experience did not live up to that.

Regarding the suede - although this is a 'suede look' finish that we apply to our leather, it is not technically suede. This has not been an issue previously but we absolutely see your point here and will be updating our website as a priority.

Best wishes,
MAHI


Rated 5 out of 5 stars

Beautifully made product

Beautifully made product, fast shipping, contributing to a great cause and helping people in more ways than one!

Husband loves the apron, he cut a small slit in the side for the extra waist belt to tuck into, so it wasn’t flopping around and it works great! Almost like a hidden belt loop for it to slide into.

We’d order again!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

CUstomer Service is top Notch

I’ve been a loyal Mauri Leather customer for some time now, and I can honestly say their products never disappoint. The craftsmanship is outstanding—each piece feels luxurious in hand, with supple, high-grade leather that only gets better with age. From the stitching to the hardware, you can tell every detail has been thoughtfully designed and expertly executed.

What really sets Mauri Leather apart, though, is their customer service. When I accidentally received the wrong item, I reached out to their support team and was connected with Carrie. She handled everything quickly and professionally, guiding me through the process and ensuring the correct product was on its way. Her attention to detail and genuine care turned what could have been an inconvenience into an entirely positive experience.

Excellent products combined with exceptional service like this are exactly why I’ll continue shopping at Mauri Leather. If you’re looking for premium leather goods and a brand that truly stands behind what they sell, you can’t go wrong here

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 3 personalized wash bags for…

I ordered 3 personalized wash bags for guys in my wedding party as well as a personalized weekend duffle bag for my best man. Orders came very quick and was very pleased with the craftsmanship. This is my second time ordering from Mahi. Highly recommend.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional quality for price

Shipping was fast as promised. Bag material was a beautiful full grain but had 1 or 2 scars on them, which can be expected. Overall, it far exceeded my expectations for the quality of bag and leather for anything close to this price range.The backpack straps could use a little bit more padding. I'm a little worried about the overnighter's handles long term. But these are minor nitpicks compared to the quality and the cost.

28 June 2025
Unprompted review
Rated 3 out of 5 stars

India, not Canada

While I love the product, it came from India when it was advertised as coming from Canada. That didn’t make me very happy.

28 June 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Hello Kelly,

Thanks for your review - we're glad you love the product :)

We clearly state in multiple places on our website that all our products are made and shipped from our family-run workshop in India. Every product page includes a link to our workshop page for full transparency. We do not claim anywhere that our products ship from Canada. If you’ve come across any information suggesting otherwise, please do let us know — we’d appreciate the chance to look into it and correct it immediately.

Thank you and best wishes,
MAHI.

Rated 5 out of 5 stars

Beautiful backpack

Beautiful backpack. Elegant with just enough edge to look "cool' but also professional. Well constructed with excellent quality leather. It's roomy but not bulky, sturdy but not heavy. I am well pleased and will purchase other products in the future.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, highly recommended!!

Fast and easy to order. Customized my leather apron, sent an email to reconfirm my design, just in case. Replied and confirmed almost immediately. Fast shipping and delivery. Amazing product delivered as promised, quality exceeding my expectations. Highly recommended.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service when I had…

Great customer service when I had questions about the gift I was buying. Fast free delivery and reasonable price for the apron. Duties upon arrival in Canada was a bit of a surprise but I may have missed some fine print at checkout. That does not diminish the 5 star rating.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great bag!

Great quick service, wonderfully made product that is the perfect size for daily wear. After purchasing another bag that was too small to get my hand in comfortably, this bag came as a great relief.

3 June 2025
Unprompted review

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