MAHI Leather Reviews 414

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superb craftsmanship and durable, high-grade leather that often develops a unique patina over time. Many people appreciate the fast shipping and efficient delivery service, noting that orders arrive quickly and as described. The overall ordering process is frequently described as easy and straightforward, and consumers are very satisfied with the customer service, often mentioning helpful and responsive interactions. However, some customers also noted issues with product sizing, particularly with slippers being smaller than expected. A few reviewers reported receiving items with minor cosmetic imperfections, such as scars on leather or a bag arriving crushed. There were also occasional mentions of issues with product longevity, like a lock breaking or color rubbing off, and some customers experienced problems with delivery charges or stained items upon arrival.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and thoughtful design of... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Shipping was fast as promised. Bag material was a beautiful full grain but had 1 or 2 scars on them, which can be expected. Overall, it far exceeded my expectations for the quality of bag and leather... See more

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Purchased 2 overnighters and a backpack with 3 for 2 offer. Quality is excellent, shipping is fast, within a week and only regret was not having them personalised. Wanted to get a couple of belts but... See more


Company details

  1. Bags and luggage shop

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good value buy

Nice, well-designed backpack. A bit thinner than most backpacks of its size but still spacious. The edges of the leather aren’t burnished and may fray over time. I had to punch like four new holes in the straps for it to fit me, a young woman. It’s actually pretty quick to open, after the zipper the top just clicks on. Overall, worth the money, but lacking a few touches. Very stylish and I’ve gotten compliments.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Minimalist professional backpack

I’m extremely picky to the point where it forces me to be a minimalist Lol. So I spent a longggg time looking for the perfect daily driver backpack for work. I keep a 14in MacBook Pro, a notebook, wallet, and a couple small things inside. I wanted something with a smaller footprint, cool, sleek, and structured but not laptop bag-ish. So after months of looking, I found Mahi, and this perfect bag. When it arrived I was actually shocked at how high quality the build and leather were. The bag had incredible structure and stays the same shape no matter where I throw it. I was worried it would be too small for my laptop that’s very heavy also but I can barely feel it when I’m carrying it. I like my last leather back pack where the straps were pulling due to the weight of my laptop. This bag is perfect and I get a lot of compliments on it. I will definitely be buying more Mahi products, the quality is way high and the price was low compared to other bags I was looking at.

5 September 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality For Price

This leather travel bag is a fantastic find for those seeking a durable and stylish option. The quality of the leather is exceptional, considering the affordable price point. The bag feels sturdy and well-constructed, promising to withstand the rigors of travel- either on a plane or car.

However, there were a couple of minor drawbacks. The dust bag provided is to small, making it difficult to store the bag without having to absolutely compress it. Additionally, the bag arrived somewhat compressed due to the shipping process. While this wasn't a major issue, it would have been nice to receive it in a more pristine condition without it being so creased.

Overall, I highly recommend this leather travel bag. Its excellent quality and value make it a worthwhile investment for any frequent traveler.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful product backed by exceptional service

I had not realized that I was ordering from a company in India, so I expected delivery sooner than was possible. When I reached out to the company regarding the status of my order the team was responsive, knowledgeable, compassionate and very friendly. After our initial contact they kept me informed each step of the way.

26 August 2024
Unprompted review
Rated 3 out of 5 stars

Faulty

Bag arrived with a cut in the leather.
Discussed replacement but chose return and refund. How ever, radio silence and no way to return product for full refund.
Can’t use the bag as it’s a hole in it, no refund coming and no way to return. No paperwork in the original package. Poor show.
Edited * Response and refund on its way.
My error in expecting an immediate response. All sorted now.

6 September 2024
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Thank you for your review.

As you know, we spoke earlier today via our WhatsApp chat support.

Initially you requested a replacement. You then decided you would prefer a refund and details were provided to you on how to obtain a refund shortly after.

You then sent some additional questions when our chat support had gone offline.

Whilst we are normally much faster, we do mention on our website that we can take up to 1 business day to respond to support enquiries. Hopefully you can see from our other reviews that we are committed to offering a high level of customer service.

Your refund will be processed within the next 24 hours and we remain at your disposal should you require further assistance subject to the response time specified above.

Best wishes,
MAHI.

Rated 5 out of 5 stars

Superb quality! Great experience!

I received the hairdresser's bag very quickly, and it looks amazing! My girlfriend really loves it, and the special embroidering makes it the perfect birthday present for her 30th. The quality of it is superb, and I can't recommend it enough for anyone who's looking for something practical and sophisticated. 5 stars from me!

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Classic Backpack 3.0

I bought the classic backpack 3 after seeing it on Youtube. It came as promised and it seems to be good quality! Had it for about 2 weeks now and i simply LOVE IT.
Also their customer service seems to be pretty lovely.
(Thank you Carrie-anne)
So overall a good experience with Mahi and im sure ill be back for more products in the future.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Lovely looking bag and great quality

Was super easy to order, great quality and delivered in great time. I was initially worried about the size, however, was super amazed at how much fit, how compact, easy to carry and lightweight the bag is. Couldn't be happier with it!! Made for a special 40th birthday present, especially with the initials stitched in black. Thank you

12 August 2024
Unprompted review
Rated 5 out of 5 stars

The Classic Duffle Bag

I ordered the Classic Duffle Bag (Navy Blue). Delivery did not take long at all, bag came packaged well and protected. As usual, top quality BLUE leather. 😍🥰

1 August 2024
Unprompted review
Rated 4 out of 5 stars

Great products

Great products, good stitching and materials.
Only complaint is that on my first order i listed the wrong email, contact support but got no answer.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Well worth it

Gotta admit, I was a little skeptical but the leather work was fantastic especially for the price. The bag feels great and was just what I was after

18 July 2024
Unprompted review

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