Mahlatini Luxury Travel Reviews 150

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had the vacation of a lifetime thanks to Stuart and the Mahlatini team. From our initial inquiry about traveling to Africa through to the final details of the trip, the entire planning process wa... See more

Company replied

Rated 5 out of 5 stars

My wife and I just returned from our honeymoon in the Maldives and it exceeded every expectation. Yes, the travel days were long, but the moment we arrived, we knew it was absolutely worth it. Su... See more

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Rated 5 out of 5 stars

I can’t say enough about Donna at Mahlatini; she was recommended to us by our friends Deb & Lou. Donna had arranged their honeymoon for them. So we contacted Donna, she has been great, advising us,... See more

Company replied

Rated 5 out of 5 stars

It is rare that one can find a travel company that they can totally trust unless it is by word of mouth. We selected Mahlatini based upon our own internet research after having such trouble finding an... See more

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Company details

  1. Travel agent

Written by the company

Mahlatini is a multi-award-winning luxury tour operator specialising in travel across Africa, the Indian Subcontinent, and the unique intersections between these continents. Our expert team draws on a deep well of knowledge to craft transformative experiences with conservation at the core. Our passion for sustainability is reinforced by our B Corp™ certification, and we are proud to have been awarded: - Travel + Leisure A List Award winner 2026 - Top 10 World’s Best Tour Operators in Travel + Leisure’s® World’s Best Awards 2025 - Condé Nast Traveller Readers' Choice Awards 2025 - Condé Nast Traveller Top Travel Specialists 2026 - International Sustainability Award in 2024 and 2025 - Europe’s Leading Sustainable Tour Operator at the - World Travel Awards in 2022 and 2023 - Tripadvisor’s Travellers’ Choice Award - Feefo’s Platinum Trusted Service Award


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4.9

Excellent

TrustScore 5 out of 5

150 reviews

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Rated 5 out of 5 stars

After having two previous amazing trips…

After having two previous amazing trips using Mahlatini we decided to take our children and grandchildren on safari to Kenya. Stuart was extremely helpful deciding which properties were suitable for our group and kept in touch advising on flights for both families from different parts of the UK. When Covid 19 hit we kept in touch following what could become of our trip and spoke frankly with him. Eventually we had to postpone our trip to next year and Stuart put our minds at rest by changing all our plans to 2021. We look forward to next year - thank you.

8 August 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Many thanks guys,
It is a shame this trip has raised issues the previous had not!
But together we have managed rearrange everything for 2021 when all should be much smoother.
I look forward to finalising this and many more of your holidays.
Regards, Stuart

Rated 5 out of 5 stars

Caroline is amazing & our experience was fab!

Booking our dream honeymoon to South Africa was such a pleasure thanks to all the hard work from Caroline! We were in touch with little itinerary changes and she sorted them for us with absolutely no problem and with such a quick turnaround. Every part of the experience felt luxurious, bespoke and extremely filled with expertise and knowledge. I would recommend working with Caroline to absolutely everyone!!

4 August 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Dear Amy

Thank you so much for the incredible review. It is so appreciated! It’s been a pleasure working with you and we can’t wait to welcome you to South Africa and Mauritius for your honeymoon next year! Take care and we will chat soon.

Kind regards
Caroline

Rated 5 out of 5 stars

We have been very impressed with the…

We have been very impressed with the care and dedication that the team at Mahlatini have show us. We had to move our holiday dates twice due to the pandemic and we received the best care both times, with nothing being to much trouble. They made sure that we still had a fabulous holiday to look forward too, that was stress free and everything that we hoped it would be when we originally book it.

22 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Alison,

Thanks so much for the lovely feedback. It’s been our absolute pleasure! Roll on 2021!

Kind regards, the team at Mahlatini

Rated 5 out of 5 stars

Wonderful experience!

We have had a wonderful experience working with this agency and Caroline Groeneveldt. When COVID happened my fiance and I had to push back our wedding one year. We reached out to Caroline to let her know that we needed to delay our honeymoon and she immediately sprung into action. She was able to rebook most of our trip and had a great alternative for the part of the trip we couldn't rebook. Caroline responds quickly and has great ideas for our trip that we had not thought of. We originally spoke with two other agencies but immediately upon chatting with Caroline I knew this was the one. I am so glad we chose them and can't wait to actually go on our honeymoon!

19 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Neysa
Thanks for the great review. Its been a pleasure working with you and we cant wait for you to visit our beautiful continent.
Kind regards, Caroline

Rated 5 out of 5 stars

Claire Picknell is amazing

Claire Picknell is amazing. Kudos to her and all the folks at Mahlatini. Needed to change our trip date due to Covid concerns. We are all set for the trip of a lifetime in 2021.

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for the lovely feedback. It’s been my absolute pleasure helping you with the changes. I look forward to helping through the process and hearing all about it when you get back!
Claire

Rated 5 out of 5 stars

Honeymoon

Our honeymoon has been postponed due to the pandemic but even through this, Mahlatini have been great. Good communication and clarity throughout!

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you Dani. As ever, I am here to ensure your trip is as magical as you hoped, when you finally get to go!
Stuart

Rated 5 out of 5 stars

5 star in preparation for Safari trip

We haven’t yet been on holiday with Covid but so far Donna has been very helpful in organising our Safari for a special birthday trip
I’m still waiting to hear on flights but appreciate the Kenyan borders are probably still closed
So looking to the prospect of going on Safari and so far I have no complaints regarding Mahlatini

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Sharon and thanks so much for your kind words.
I loved crafting this very special trip for you and although it’s sad that you can’t go for your husband’s birthday this year, I hope he loved the special itinerary brochure we created for him. I’ll be able to book your 2021 flights when they are released in August, so I look forward to being back in touch soon to finalise all the details.
Donna

Rated 5 out of 5 stars

South Africa

Holiday cancelled but received first class service to rebook 12 months on. Cannot thank Mahlatini enough for the first class service and would not hesitate to recommend. Top class company and fantastic sensitive and loyal staff 👍👍

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for your wonderful feedback. It means the world to us that you know your holiday is in safe hands! We look forward to helping with the details closer to your departure date!

Rated 5 out of 5 stars

Fabulous attention to detail and…

Fabulous attention to detail and communication. I would highly recommend this company. Sadly due to COVID we could not take our honeymoon yet and have delayed the trip for a year. I will chime in thereafter as to the experience promised.

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Jinous,

It has been an absolute pleasure working through these uncertain times with yourself and Philip. Albeit, we had to postpone you have a very special trip to look forward to. Thanks for the wonderful feedback.

Kindest,
Steve

Rated 5 out of 5 stars

We had our honeymoon scheduled for July…

We had our honeymoon scheduled for July of 2020 and had to reschedule to July 2021 as a result of COVID-19. Stuart was extremely helpful in processing our request, speaking to all parties, and ensuring we’d have a honeymoon to remember (just pushed back a year).

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for your support. It has been wonderful working with you. I know you will enjoy your time next year so much more.
Stuart

Rated 5 out of 5 stars

Caroline & the whole Mahlatini team are…

Caroline & the whole Mahlatini team are unbelievable! We wouldn’t be able to plan this unbelievable honeymoon without them and their guidance! Thank you!

17 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Marina
Thanks for the wonderful review- its greatly appreciated. Its been great working with you and we can’t wait to show our beautiful country off to you.
Kind regards,
Caroline

Rated 5 out of 5 stars

safari

Stuart has worked well to rearrange our holiday for next year, and we look forward to travelling with you then

14 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you Penny, I have enjoyed planning this trip with you…twice!
It will be worth the wait. Stuart.

Rated 5 out of 5 stars

Covid holiday postponement

Due to Covid, they postponed our already fully booked holiday in Africa for a year very efficiently

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for your valuable feedback. We trust your much anticipated Namibia trip will be worth the wait! Caroline.

Rated 5 out of 5 stars

Excellent service

Excellent service . Great job from Nicki Malherbe Way

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you for your very kind review. It’s been wonderful to work with you and create a dream experience for yourself and your son. I can’t wait to hear all about it on your return.

All the best, Nicki.

Rated 5 out of 5 stars

Re-scheduled African Vacation

Due to COVID, my trip to Africa (June 2020) had to be rescheduled...Claire Picknell, Mahlatini travel expert, kept me informed of the changing travel restrictions and provided options, along with her recommendations, making my decisions easy. In addition, Mahlatini provided the legal information I needed to know my deposit monies were safe even if Mahlatini didn't survive. My wife and I looking forward to our trip in 2021

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for the lovely feedback, It was my pleasure assisting with the changes. I look forward to helping with all the details closer to the time of travel 😊 Roll on 2021!
Claire

Rated 5 out of 5 stars

At times like these we are really…

At times like these we are really thankful that we booked a honeymoon through a reputable company with great agents. We’ve been updated every step of the way.

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you Megan. Despite the circumstances, it has been a pleasure planning what such a wonderful honeymoon with you. Stuart.

Rated 5 out of 5 stars

Thank you Donna

Donna has been fantastic in helping postpone our holiday for 12 months because of Covid-19. We are regular clients of Mahlatini and will continue booking through Donna for many years to come, in the knowledge that she has our best interests at heart.

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Hi Gill, thanks for your kind words. As always it’s been my pleasure to work with you, and I’m confident your trip to Botswana will be well worth the extra wait! Donna.

Rated 5 out of 5 stars

after planning our dream trip it was…necessary to postpone

after planning our dream trip it was necessary to cancel and re book for future dates, no small task, all handled skillfully by Natasha our agent.

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Thank you so much for the positive review Deb, I’m sure your trip is going to be beyond spectacular, I’m looking forward to seeing all of the photos! Natasha

Rated 5 out of 5 stars

Honeymoon During Covid

Mahlatini Luxury Travel have been amazing during this difficult time and rearranged our whole trip and even managed to keep our upgrades. Stuart has been excellent throughout with keeping us informed and supported during the initial booking and the rescheduling.

10 July 2020
Unprompted review
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Reply from Mahlatini Luxury Travel

Much appreciated Ben. Working on the honeymoon twice was hard work, but I have enjoyed planning with you. Despite the recent stumbling blocks I am sure you are looking forward to an incredible time in some stunning locations. Stuart.

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