Air Greenland Reviews 

Air Greenland's team is dedicated to customer service and providing each customer a taste of Greenlandic hospitality. The team communicated regularly with passengers, boarding was completed efficiently and the entire crew treated each passenger with friendliness and competence making travel throughout Greenland a unique and unforgettable experience.

The way airplane went smoothly such an amazing trip, i don’t know what to say.

Air Greenland has the best service out of all airlines going in/out of Greenland for sure. They’re also the airline with the best and most experienced pilots flying in arctic conditions, by far.
They’re always quick and friendly at customer service. And adhere to all rules regarding traveling etc., if you lose your luggage etc.
I highly, highly recommend them.

Amazing staff, great food and comfortable airplanes. 10/10 experience.

This flight on a Dash 8-200 was the best fight I have ever had on a small plane. The service was phenomenal, the meal tasted great, and the pilot kept us informed and entertained. In addition, the views while approaching the airport were out of this world.

After a flight change I sent an email to air greenland that was answered very friendly and with a good suggestion within just 12 hours.

Advanced self check in worked well, great on time flights, friendly staff, stunning views of Iceland and Greenland from the plane!!

Needed some info regarding flights and I received an answer rather quickly.

Flights were on time, the aircraft were comfortable and modern, the staff were friendly and the food was great (we were in the Premium cabin).

The airline takes safety very seriously and reacts immediately to weather conditions. Passengers come first, not profits

Super friendly customer service. Safety. Well organised. A great experience to repeat

Everything great!

Sulisuini inussiarnertuartut assut iluarisarpara, qujanaq. I usually admire the kindness of the staff. Cherish that, and thank you

Friendly cabin crew and pilot.
Not just doing their job!

Highclass service,prof personal, good comfort.

We booked our flights directly through Air Greenland and not through booking.com or similar providers. I would always recommend doing so. The weather in Greenland is unreliable. Delays or flight cancellations seem to happen more often. It happened to us on our flight home from Ilulissat via Nuuk to Copenhagen. We were stranded in Ilulissat with three children. The staff at the airport were very helpful and did their best. They can't do anything about the weather either. We were given accommodation twice and vouchers for meals. We would have had to spend a third night in Ilulissat. We were told that we could only check in if we found a hotel or similar accommodation in Nuuk ourselves. All hotels were fully booked. We were lucky and found an Airbnb. Air Greenland reimbursed the costs. The reimbursement took almost three months, but it did arrive. That's why I'm deducting one star. Communication with customer service worked well. The flight from Nuuk to Copenhagen was delayed and was diverted via Aalborg. No problem, we got home again. Thank you, Air Greenland!

Air Greenland Nuuk. Greenland They are so unserious
Beware they are unserious!!!
Booking : BA2SKX
Return trip: 31/7 2025
Price: 22,874 DKK
I am writing to complain about a very unsatisfactory travel experience in connection with our return trip from Greenland to Denmark.
Facts and process:
Cancellation of original departure 31/7:
When we arrived at the airport to check in, we were informed that the flight had been cancelled as it was to be used elsewhere. No further information was given, and we were not offered any form of compensation or alternative solution on site other than hotel accommodation.

• New departure 1/8 from Manitsoq and Nuuk:
The flight departed at 9:05 PM with a delay of 30 minutes compared to the latest announced time and four hours compared to the original plan.
At the airport in Nuuk we were not informed of the reason for the delay.
• Stop in Kangerlussuaq:
Upon arrival in Kangerlussuaq at around 9:40 p.m., some passengers disembarked, but no information was given to us who were going on to Copenhagen.
Suddenly, it was announced that a security check was to be carried out, and we were asked to take our luggage down, open it and identify ownership – this took a very long time.
• Disorganized check-in and boarding:
Repeated counts were made (at least seven times) and boarding passes were checked twice, which led to an additional wait of up to two hours before new passengers boarded and the plane took off from Kangerlussuaq at around 11:50 p.m.
• Lack of catering and service:
There was no catering from Nuuk until midnight. Drinks were not served until 12:30 a.m. (only water, red wine and soda), and food not until 1:30 a.m. And we were told that there was only enough water for one glass for each passenger.
The cabin crew was very unfriendly throughout and did not provide the service we expect on a trip at this price.
• Flight comfort:
The flight was of a very low standard, not at all in line with what we paid for. There was no netting on the seat backs, and the space between the seats was extremely tight. The tables could only accommodate a food tray – nothing else.
• Arrival in Copenhagen:
We did not arrive in Copenhagen until 2/8 at 07.09 Danish time, which is significantly later than planned.

Based on the above, we request:

1. An official apology for the cancellation, delays and the poor communication.
2. Compensation for:
o Flight cancelled on 31/7 without notice or assistance.
o Delay of many hours and unacceptable conditions during the journey.
o The significantly lower level of service and comfort than what we paid for