The customer service was amazing. From the chat with a bot you can request to talk to a human. And, Stefanie Q. the person that handled my request was very professional. It was the best interact... See more
Company replied
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See what reviewers are saying
So far more than OK. Customer support is easy to reach and friendly. I don't know if they speak English. We've had one move, which went a bit wrong when Mainova forgot to give us our new account de... See more
Live chat worked well, was able to chat in English and was helped well. Although was not informed by Mainova of an error when inserting payment details (i think you cannot enter initials with “.” Inbe... See more
Company replied
I suggest to avoid the Chatbot. I wrote a message in my poor German in the chat and I was put in contact with an employee that also offered to converse in English, which made everything much easier. T... See more
Company details
Written by the company
Mainova AG mit Sitz in Frankfurt am Main ist der größte Energiedienstleister in Hessen und versorgt mehr als eine Million Menschen in ganz Deutschland zuverlässig mit Strom, Gas, Wärme und Wasser. Innovative Energielösungen für Privat- und Geschäftskunden runden das Portfolio ab.
Contact info
Mainova ServiceCenter, Zeil 65 (Bienenkorbhaus), 60313, Frankfurt am Main, Germany
- https://www.mainova.de/de/service/services-ohne-login/chatbot
- mainova.de
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Live chat was perfect
Live chat was perfect, Friendly and professional and speaks English issues resolved in no time
7 October 2025
Unprompted review
Reply from Mainova
Dear Fayez Azzam,
thank you very much for your positive review!
We are delighted to hear, that your issue was solved quickly and that you are satisfied!
Best,
Your Mainova Team
Helpful English support
Beyza was very patient and helpful with my questions, thank you for a kind and prompt service.
16 September 2025
Unprompted review
Reply from Mainova
Dear Tara Noonan,
thank you very much for your five star review! We are glad to hear that you are satisfied with our service and that Beyza could help you solve your issue quickly.
Best,
Your Mainova Team
Customer Service organization is a mess
We are an existing customer since several years and have been ok with the service and price. Now that we have an electric car and an electrical heat pump I wanted to check tariff options. I sent an e-mail and after more than one week there is no response. Calling into their service center was even worse - I was connected to 7 different agents sitting in different teams and everyone told me that they are not able to provide me an offer and need to connect me to another agent who is specialized in either this or that tariff option. I finally stopped after the seventh agent that told me to call into the number I had already been speaking to before, in total two loops back to teams that I had spoken before. This is exactly how customer service shouldn't be - have your customer deal with your internal complexity rather than offering a service that is easy to consume. I didn't want to change the provider when I started this but it now seems that is the only option to get an offer that suits my situation.
16 September 2025
Unprompted review
Reply from Mainova
Dear MM,
we are sorry to hear that you were not able to sign up for a electric car and heat pump tarif. We understand your frustration and take your feedback very seriously. We want to fully understand what exactly happened in order to help you promptly.
We kindly ask you to provide us with more information so that we can forward it accordingly and ensure that our service team contacts you as soon as possible.
Thank you very much for your patience!
Kind regards,
Your Mainova Team
Amazing super friendly
Amazing super friendly, and efficient service.
2 September 2025
Unprompted review
Reply from Mainova
Dear Lukas Hermann,
thank you very much for your appreciative comment. We are pleased that you are satisfied.
Best regards
Your Mainova Team
All my request were acted upon swiftly
All my request were acted upon swiftly, to the point and a pleasant experience.
2 September 2025
Unprompted review
Reply from Mainova
Dear puthand archer,
thank you very much for your positive five-star rating and your motivating comment.
Best regards
Your Mainova Team
Always super nice and quick support
Always super nice and quick support, also in English.
29 August 2025
Unprompted review
Reply from Mainova
Dear Liubov,
thank you very much for your positive review. We are very happy about your encouragement.
Best regards
Your Mainova Team
Sebastian really knew what to do
Sebastian really knew what to do, and how to close my request....it was a very quick and straight conversation for me....
8 August 2025
Unprompted review
Reply from Mainova
Dear Reetis Mishra,
thank you very much for your positive review we are very glad to hear, that you are satisfied with our service !
Best,
Your Mainova team
Polite answers and really tried to help
The answers were polite and to the point. The employee did not try to avoid answering and really tried to help.
13 June 2025
Unprompted review
Reply from Mainova
Dear Ai Shibo,
thank you very much for your five star review! We are glad to hear that we could solve your issue fast and you are happy!
Best,
Your Mainova team
Reply from Mainova
Dear Samanth Chippada,
thank you very much for your positive review! We are glad to hear, that we could help you and you are satisfied!
Best,
Your Mainova team
The person attending me was really…
The person attending me was really helpful and replied to my question very fast.
25 April 2025
Unprompted review
Reply from Mainova
Dear Belén Wallace Puente,
thanks for your positive feedback. We're pleased that we were able to help you quickly and easily.
Best regards
Your Mainova team
Great service (in English)
I chatted with Hassan and we sorted it out in no time!
We wrote in English. So unusual!
He explained it all very simply and very professionally! Great service! Mainova is happy to have Hassan in the team!
17 April 2025
Unprompted review
Reply from Mainova
Dear VM,
thank you very much for your positive review! We are glad to hear, that Hassan (very happy to have him!) could sort out your problem quickly and that you now have all the energy to take care of all things that really matter to you.
Best,
Your Mainova Team
Interaction was good and quick
Interaction was good and quick, the problem was fixed in a second with professionalism
15 April 2025
Unprompted review
Reply from Mainova
Dear Consumer,
thank you very much for your positive five star review! We are very happy to hear that our service could solve your issue within a second and that you now have the energy to focus on all the things, that really matter to you.
Best,
Your Mainova Team
Reply from Mainova
Dear HAMDY YOUSEF GOMAA HAMDY YOUSE,
thank you very much for your positive review! We are glad to hear, that our service could help you and that you are satisfied.
Best,
Your Mainova Team
Andreas was so helpfull
9 April 2025
Unprompted review
Reply from Mainova
Dear Praveen P,
thank you very much for your positve Feedback! We are glad to hear, that our co-worker Andreas could help you with your issue and that you are satisfied.
Best,
Your Mainova Team
Reply from Mainova
Dear Abeax Che,
thank you very much for your positive review! We are glad to hear that your are satisfied with our customer support.
Best,
Your Mainova Team
Reply from Mainova
Dear Subrajeet Deshmukh,
thank you very much for your positive five star review.
We are glad to hear, that we could help you and that you are satisfied!
Best,
Your Mainova Team
Reply from Mainova
Guten Tag Leyla Güldalı,
vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass wir Ihnen helfen konnten!
Viele Grüße
Ihr Team von Mainova
Reply from Mainova
Dear Mrunalini Ob,
thank you very much for your positive review! We are glad to hear, that you are satisfied with our service and that we could help you solve your problem.
Best,
Your Mainova Team
Reply from Mainova
Dear Stef,
Thank you for taking the time to leave us a 5* review, we truly appreciate it.
Best regards,
Your team from Mainova
Everything was ok and the service was…
Everything was ok and the service was helpful.
18 March 2025
Unprompted review
Reply from Mainova
Dear Asimina Ekmektsi,
thank you very much for your positive review! We are glad to hear, that you are satisfied with our service and that we could help you solve your problem.
Best,
Your Mainova Team
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