I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more
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Review summary
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I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more
Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an ide... See more
4.2
Great
186 reviews
Asks customers to review
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Replied to 33% of negative reviews
Typically replies within 1 week
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AVI-8 WATCH
Item was recieved very quickly, was well packaged and exactly what I wanted.
27 October 2025
Price and quick deleverence
27 October 2025
The watch arrived with small defect
The watch arrived with small defect - second arrow moves with delays . This is not impact to owerall watch operation , but visually it is not good to see jumping arrow .
1 October 2025
Please return the money I paid
Please return the money I paid, your watch doesn't work.
30 September 2025
Another excellent experience!!…
I have bought a few watches from Mainspring and always had a great experience and the one time I had an issue it was sorted straight away.
29 September 2025
My watch arrived and it wasnt working
My watch arrived and it wasnt working, cant get a replacment, as the model wanted is sold out, still waiting for the returns arrive back to them to get a refund
26 September 2025
Reply from mainspringboutique.com
We’re truly sorry that your watch arrived not working and that we were unable to provide a replacement due to the model being sold out. We completely understand how disappointing this must be.
Please rest assured that your refund has already been processed, and we sincerely apologise for the inconvenience caused. We appreciate your patience and understanding.
Fantastic company
Fantastic company to deal with and the online ordering was an easy process. Delivery time was spot on too.
22 September 2025
Straight forward communication
Straight forward communication. Very polite. Thank you.
22 September 2025
Great watch but took ages to arrive
23 September 2025
Nice
Although I had to wait ten days to receive the watch, its quality turned out to be better than I expected.
18 September 2025
Reply from mainspringboutique.com
Hi Ben,
We’re so pleased to hear that you’re happy with your new watch and that the quality exceeded your expectations.
Just to kindly note, the item was purchased as a preorder, with the 10-business-day dispatch timeframe shown at checkout.
We truly appreciate your feedback and thank you again for sharing your experience.
Best Wishes
The team at Mainspring Boutique
Everything went smooth from the moment…
Everything went smooth from the moment I paid for the watch and delivered quick and the son loves the watch
17 September 2025
Delayed delivery
Product Delivery took really long but they kept in contact and kept updating me about possible delivery dates
15 September 2025
The website was well presented
The website was well presented. zi ordered on line, payment was taken and it arrived as stated
15 September 2025
Excellent customer service arranging a return....
Although I finally decided not to keep the watch I'd ordered, Mainspring were exemplary in helping with the free return. Excellent customer service. Thanks
15 September 2025
Will buy again…
Great experience. Used the discount code, worth it. Website and product range easy to navigate. As for the Nubeo watch-amazing!
10 September 2025
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