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Rated 1 out of 5 stars

This company has been absolutely horrible at delivering what they say they're going to. Their sales team promises the world but then do not deliver. Last year we didn't want to renew due to this, but... See more

Rated 5 out of 5 stars

Rawey Kansad did a wonderful job on designing our website! Went above and beyond expectations very professional, and courteous, easy to work with. Would highly recommend using them for your wed desig... See more

Company replied

Rated 5 out of 5 stars

Natalie was great - got me a fantastic deal too! I have used Main Street Host previously and I KNOW their work culminates in positive results. The first time I took advantage of their services my busi... See more

Company replied

Rated 5 out of 5 stars

My website has been under the care of Main Street for many years. I feel internet-nurtured, and have total trust in my personal agent, Jim Kloppenborg, who attends to my website concerns, pronto, with... See more

Company replied

Company details

  1. Online marketing agency
  2. Marketing agency

Written by the company

Mainstreethost is a digital marketing agency with headquarters in Buffalo, NY, and offices in Las Vegas, NV & Youngstown, OH. Our ranks include SEOs, Writers, Designers, Developers and Strategists all working together toward the same end goal: our clients’ success. At Mainstreethost, our mission is quite simple: help your business grow through effective digital marketing services. We live and breathe digital marketing, and in an industry that is constantly shifting and changing shape, it’s our business to stay ahead of the changes.


Contact info

4.1

Great

TrustScore 4 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Sales will harass you and then they ghost you for a year.

This company has been absolutely horrible at delivering what they say they're going to. Their sales team promises the world but then do not deliver. Last year we didn't want to renew due to this, but Cheryl promised me she would make sure we were taken care of. They promised quarterly reports, we received one less than a month before we were due for renewal. Since a few weeks before we were due for renewal, Cheryl has called or emailed me 4-5x a day. She calls from her number, then from a blocked number, then she will create a fake number. It's creepy and disturbing. Multiple times she was told we would reach out when we were ready and she continues to harass not only my email and phone, but also our office. I would not recommend them. I'm not saying the SEO work itself is bad, but all they care about is SALES!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Rawey Kansad did a wonderful job on…

Rawey Kansad did a wonderful job on designing our website! Went above and beyond expectations very professional, and courteous, easy to work with. Would highly recommend using them for your wed designer!

27 April 2026
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for the recommendation and 5-star review! We’re so glad to hear that you had a positive experience working with Rawey—he takes great pride in delivering high-quality work, and we’ll be sure to share your kind words with him. We look forward to continuing to support your online presence!

Rated 5 out of 5 stars

Best money spent!

Best money spent!! Damon is on top of everything which is not normal as prior companies I always had to constantly reach out to them . Damone thats for all your help!
Doyles

21 April 2026
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

“Best money spent” is what we love to hear! Thank you for sharing your experience with us, Susan—we’re thrilled to hear it’s been such a positive, supportive one. Damone takes great pride in staying proactive and responsive, and we’re glad that’s made a difference for you. We’ll be sure to pass along your kind words, and we look forward to continuing to support your success!

Rated 5 out of 5 stars

Guaranteed results, I promise!

Natalie was great - got me a fantastic deal too! I have used Main Street Host previously and I KNOW their work culminates in positive results. The first time I took advantage of their services my business doubled. I'm looking forward to that happening again!

3 April 2026
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

We love hearing this, Cheryl! Thank you for sharing your experience—we’ll be sure to pass along your kind words to Natalie. That kind of growth is what it’s all about, and we look forward to continuing our work together!

Rated 5 out of 5 stars

Website Nurtured, because it matters!

My website has been under the care of Main Street for many years. I feel internet-nurtured, and have total trust in my personal agent, Jim Kloppenborg, who attends to my website concerns, pronto, with patient kindness, and is a wonderful go- between me and the company. I have tried other hosting sites but find I like Main Street best.

6 April 2026
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for the wonderful review, Annie! We’ve loved working with you over the years and are glad to hear you feel confident in your website’s care. You’ve got a great team behind you, and Jim will appreciate the shoutout. Looking forward to many more years of working together!

Rated 5 out of 5 stars

Mainstreethost, the only company for me.

Mainstreethost built a really fine wordpress site for my one-person musician business. I've been with them for nearly 10 years. They host and market my site, keeping it on top of page one consistently. It can be challenging to find a company that will serve small businesses. Mainstreethost is that company. I never worry about a thing. A special shout out to account coordinator Austin Ford who manages my site. He updates me regularly and is always responsive and available to talk. Also kudos to Perry Davis who makes sure my account is always current and service never interrupted. Mainstreethost is the only company would ever trust to manage my web presence. Thanks everyone, you do great!

1 March 2026
Unprompted review
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Reply from Mainstreethost

Thank you for taking the time to share your experience, Fred! It’s been a pleasure working with you for nearly a decade. We’re thrilled to hear that our efforts continue to keep your business right where it belongs on page one! Supporting small businesses and providing the peace of mind you described is exactly what we aim for, and we’ll be sure to pass along your kind words to Austin and Perry. We look forward to continuing our work together and supporting your ongoing success!

Rated 5 out of 5 stars

Outstanding Professionalism

Outstanding work in creating my website. Staff who worked with me were very professional and extremely helpful.

16 December 2025
Unprompted review
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Reply from Mainstreethost

Hi George, thank you for kind words! We’re so glad you’re happy with your website and that our team provided the professional, helpful experience we always strive for. We’ll be sure to pass along your feedback, and we look forward to supporting your business moving forward!

Rated 2 out of 5 stars

Main Street Host talked a good game...

Main Street Host talked a good game and we spent a lot of money (for us!) to hire them. They completely changed our text on our website and even changed some of the functions (which we cannot seem to get back). Nothing was effective. In our quarterly meetings, they suggested we add a blog--we did. They made other suggestions--we did those. Bottom line is NOTHING happened and they have just faded off the radar with us

14 December 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hi Jeff, thank you for bringing this to our attention. We’re sorry to hear that your experience with Mainstreethost fell short of your expectations—that is not the level of service we aim to provide. We’d love the opportunity to discuss this further and review your account in detail. Please reach out to our Customer Care team at 888-874-3791 so we can connect directly.

Rated 1 out of 5 stars

Fake facts and scare tactics

When we decided to cancel membership, they used scare tactics and fake facts to scare us into staying. Cheryl was very rude and honestly didn't know what she was talking about. She said a lot of things that just weren't true to scare us into staying. She also said we ranked #1 in a lot of keywords but didn't rank #1 on anything...

They didn't use relevant keywords to help our business. A lot of the changes they wanted to make were full of incorrect information. We also asked them to focus on getting more traffic to one product category for us, and the webpage was never even made... just stayed in construction.

If you can take a day or two to learn SEO for yourself, do it. Or hire an in house SEO person. It will be more beneficial for your company. These agencies can't put the time and effort in your website to learn the correct information or make the changes that need to be done. And usually focus too much on local SEO.

5 November 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience fell short of our standards—this isn’t the level of service we strive to deliver. We’d appreciate the chance to speak with you directly so we can better understand what occurred and make things right. Please feel free to reach out to our Customer Care Team directly at 888-874-3791.

Rated 5 out of 5 stars

Top Notch SEO Partner

Our partnership with MainStreetHost has been an incredibly positive experience. Tom is responsive, proactive, and truly goes above and beyond to help us achieve our goals. The team at MainStreetHost takes the time to understand our brand architecture, our service lines, and how our different entities connect, and they consistently bring forward thoughtful strategies that support our long-term goals.

Their support has helped us build a stronger online presence, and their insights have directly contributed to measurable growth in organic traffic and overall brand visibility.

If you’re looking for an SEO partner who is knowledgeable, communicative, and genuinely invested in your success, I can’t recommend Tom and MainStreetHost enough. They’ve been an invaluable part of our digital strategy.

15 October 2025
Unprompted review
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Reply from Mainstreethost

Thank you so much for taking the time to share this feedback, Tina! We’ll be sure to pass your kind words along to Tom. We truly appreciate your partnership, and are excited to continue our work together!

Rated 5 out of 5 stars

Excellent follow-thru and delivery

Excellent follow-thru and delivery. Very knowledgeable and concise. And mainly very patient! A wonderful crew to work with. Highly recommend.

17 November 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you so much, Kelvin! Our crew enjoyed working with you too, and we look forward to seeing what the future has in store for your website!

Rated 5 out of 5 stars

We’ve had an extremely positive…

We’ve had an extremely positive experience with MainStreet Host. They host our website, built a brand new site for our company, and run our Google pay-per-click — and they’ve done a great job with every part of it. Their team has been very responsive and professional, and they truly seem to care about helping our business succeed. We just finished our strongest month ever in 12 years. I did see some older negative reviews from several years ago, but based on our experience, it’s clear this company has dramatically improved and those reviews don’t reflect the service level we’ve received. If you’re considering working with them today, we would strongly recommend them — they’ve earned 5 stars from us.

4 November 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for sharing your experience with us, John! Your success is our success, and we are so happy to hear that you’ve had such a strong month—let’s keep it going! 💪

Rated 5 out of 5 stars

Chris did a great job

Chris did a great job , stayed in touch with me and made sure I was happy ty

23 October 2025
Unprompted review
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Reply from Mainstreethost

Thanks for sharing your feedback with us, Alan! We’re so glad we were able to work with you and your team on this new site, and we look forward to seeing the impact it makes for your business.

Rated 5 out of 5 stars

To me it was all about trust--

To me it was all about trust-- It was a big decision for me to make a change- They took my ideas of what I wanted reinforced them and made wonderful improvements. They were very patient, supportive and always there. To me they did far more than what I had expected.

10 October 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for sharing your feedback, Nancy! We are so happy we were able to bring your vision to life and work closely with you to strengthen your online presence. Looking forward to seeing what the future holds for your business!

Rated 5 out of 5 stars

The Team is fabulous

The Team is fabulous! Cameron, my contact person helped me in ways that have been truly beneficial. He listened to my questions/concerns and offered suggestions that were viable and on pont. He offered to help me if I needed it. I am grateful

19 September 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

That’s what we’re here for, Jacquilen! Thank you so much for sharing your feedback with us—Cameron is awesome and we’ll be sure to pass along the kind words!

Rated 5 out of 5 stars

Phil at Main Street Host did such a…

Phil at Main Street Host did such a great job helping revamp my dad’s website, which hadn’t been touched since the early 2000s. He went the extra mile, was extremely patient with our vision, and worked tirelessly to get it right. What felt like a daunting project quickly became exciting and easy thanks to Phil’s guidance. Most importantly, we’re thrilled with the results and can’t wait to drive both new and existing customers to our new website!

4 September 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

That’s awesome to hear, Briana! And that’s exactly what we’re here for—to make the process easy and fun. Phil is the best and we can’t wait to see what the future has in store for the business!

Rated 5 out of 5 stars

James Zuch & Yasmin Santiago – Great to Work With

I have recently worked with James Zuch and Yasmin Santiago at MainstreetHost on the redesign and marketing of my goodbuddynotes website. Both James and Yasmin have been a delight to work with - SO friendly, helpful and knowledgable and skilled in their specialities.

1 May 2025
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for sharing your feedback with us, Shelley! You have a great team in your corner—James and Yasmin are the best and we look forward to continuing our work together to grow your digital presence!

Rated 1 out of 5 stars

DO NOT SIGN UP OR GIVE MAINSTREETHOST…

DO NOT SIGN UP OR GIVE MAINSTREETHOST YOUR CREDIT CARD!!! I hired them for SEO for a year for $1800. I do SEO myself. I have many websites but was looking to take something off my plate. What a mistake! What they do in a year, I could do in 3-4 days. Save your hard earned money!!

13 December 2024
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you for sharing your feedback with us, Fred and we apologize for the negative experience you’ve had. Our Customer Care Team would like the opportunity to take a closer look at what transpired here. If you would be willing to share any more information about your experience with us, please give us a call at 888-874-3791.

Rated 5 out of 5 stars

Working with Yasmin at Main Street Host…

Working with Yasmin at Main Street Host (for the past 15+ years), has always been a pleasure! MSH offers the latest in SEO optimization and web development. My business would not have survived without Yasmin and her team and MSH! Laura Slawson, The Creative Advantage Resume Writing Service

7 August 2024
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thanks for sharing your feedback, Laura! We’re so glad you chose us as your digital marketing partner—it’s been an absolute pleasure working with you over the years and we’ll be sure to pass along the kind words to Yasmin!

Rated 5 out of 5 stars

We've been with MSH for ten years

We've been with MSH for ten years. Ryan O. and Jim C. always did their best to advise -- and work with us within our limited budget -- through constantly changing updates and requirements, were patient with questions and our limited time for discussion, and each time they were very pleasant and professional. We've recently successfully sold our 16-year old family business after reaching the list of Top Eight Best Wedding Location in SC, thanks in part to their marketing efforts on our behalf. We appreciated them and highly recommend them.

30 November 2023
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thank you so much for sharing your feedback! It’s been an absolute pleasure working with your team over the last decade and we’re so proud of all that we've accomplished together. Thank you for a great partnership and we wish you the best of luck in your future endeavors!

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