MAINTRACTS SERVICES Reviews 

Excellent assistance out of hours from Malcolm for a boiler issue. I’m a longstanding Maintracts customer and this is a good example why. Malcolm talked me through step by step how to fix it when chatgpt had done a good job but not fixed it. He even gave some helpful advice on my whole HW and Heating system. What a knowledgeable and helpful guy.

I was struggling to gain great standards from independant builders and recently dissappointed by a long standing builder to complete work on a water damage situation. I asked friends for a recommendation and Maintracts instantly came across professional bcause of their site, reviews and the simple fact my friend sung their praises.

I called through quite early and didn’t manage to get through and instantly I received a call back as they saw my missed call. A lovely mannerful gentleman took te time to understand my scenario and offered me a home visit within the next hours. I was so amazed. Unfortunately my tenants preferred the next day. I really appreciated the fact the gentleman explained my rights as a landlord to address damaging scenarios above the tenants preferences. This impression left me with the feeling this company genuinely cares. I later booked a slot the next day knowing my window and I asked if I could be called half hour prior to be able to drive down. So accommodating.

On the day I was called by a very polite gentleman called Nick and he was at the property half hoir ahead of the window I was given and he was absolutely happy to wait. I arrived in ten mins and the inspection and works was so so thorough and explanatory. It was a bonus to have had lovely conversations as I watched and as he worked. I was provided with a professional report and expert advice regarding any follow ups with my home insurance company. Nick made all efforts to resolve my plumbing needs despite me having a non typical bathtub. I was very impressed and appreciative.

The staff and company ethics are so lovely you actually walk away heart warmed that you were in good honest hands. I cannot recommend them enough.

They were great on the phone and FaceTimed me so I could show them my electric panel! We managed to resolve it without an expensive call out, highly recommend!

Very happy with service and end results - Daniel was incredibly helpful and friendly - completed the work on boiler very promptly and even hovered everywhere afterwards - would highly recommend

Great Experience with this company. Jake was the plumbing technician who came to install a new shower valve which I had purchased to replace a valve that failed. I thought it would be a simple job but some changes in the new valve's design made it considerably more complicated. Jake was great. He methodically thought it through and then talked me through the various adaptations he could make to enable the new valve to be installed. He fully explained the various risks that came with attempting the job and what would be the consequences and solutions if it did go wrong. I decided to put my faith in both his ability and obvious expertise and professionalism. He carefully proceeded explaining each step as he undertook it and finally achieved the desired result with no mishaps . Well done Jake. He also identified some other issues that require attention and gave me an immediate quote for the work. I was highly impressed with Jake, a first rate plumber. He also told me that nearly all the people who worked at Maintracts were long term employees as they all loved the job and he spoke very highly of his employers. To me that signifies a great employer with a happy enthusiastic workforce. I would highly recommend Maintracts and Jake.

I have used Toby a few times now and hes been brilliant every time. He is honest, reliable, trustworthy and puntual and would highly recommend him to anyone.

Fast and great service . Toby was amazing

Booked in a same day appointment with maintracts at late notice due to availability. Toby the engineer was great. He imparted knowledge throughout and went the extra mile discussing future planned works at the property. Couldn’t recommend enough.

Toby installed a new radiator in my bathroom. Really happy with the whole process. Punctual, polite, happy to answer questions. Did a superb job despite some wall-logistic based trickiness! Very very excellent all round

We had an issue with our immersion system and MAINTRACTS had Toby out with us the same day. Fantastic service, job well done and Toby was a gent!

Toby arrived on time, was very courteous and methodical throughout and explained to me exactly what the issue was and how it would be fixed. Appreciated his honest advice.

Efficient and helpful service from Toby during our unvented hot water cylinder service.

Harrison was ace. Super quick, explained everything he needed to do, and got everything looking great. Highly recommend him for plumbing, electrical, heating.

I emailed Maintracts on a Sunday with photos of my hot water cylinder, requesting a quote. When I didn’t receive a reply, I called their office on bank holiday Monday. Shortly after, a technician called me back, diagnosed a “failed immersion element” from the photos alone, and quoted £600 + VAT for the repair, urging me to order the part immediately.

Later that evening, I received an email from another staff member stating that they don’t even cover my area (central London), despite the phone quote just hours earlier. I replied asking for clarification, but never received a response.

I ended up booking a different contractor, who actually inspected the cylinder and found that the immersion unit was fine. They simply replaced a £10 fused spur switch, resolving the issue for a fraction of Maintracts’ quote.

Unreliable diagnosis, conflicting information, and complete lack of follow-up—would not recommend.

Brilliant company that could not be more helpful. They even came back to help my tenants with an issue with an isolator switch free of charge. Couldn’t recommend more…

Russell was brilliant. He very quickly identified the issue we were having with an airlock in our gravity cold water system, explained it to us and showed how we can fix it again in future. Much better than another local plumber we used previously who had to break open a box in our bathroom to fix the issue!

I called after the water pressure went in my flat and within a few hours someone had arrived to sort the issue. Toby was super efficient and helpful, will definitely be asking for him in the future! Reasonably priced as well.

Harrison of Maintracts was superb- I cannot recommend him more highly: he was efficient , knowledgeable, organised and solved our problem. Very good service indeed!

The plumber (Toby) was first rate. He removed and replaced three radiators and did so in a professional, careful, and tidy manner. He was polite, friendly and his approach to the job was exactly what you would want. Measurements to check rads central to wall, organised the sequence to allow me to paint behind, advice on balancing and pressure to the system - all the smaller things that add up to a great service. I would definitely recommend using Maintracts and will be doing so from now on.

Excellent Underfloor Heating Engineer!

Mathew did an outstanding job fixing our underfloor heating. He was professional, punctual, and diagnosed the issue where other engineers couldn’t. Not only was his work top-notch, but he was also courteous and left everything clean and tidy. His pricing was fair, and he clearly takes pride in his work. He also followed up to ensurer everything was working as expected and I was happy. I highly recommend Mathew to anyone in need of a reliable underfloor heating engineer. We’ll definitely be calling him again for any future heating needs!