MAINTRACTS SERVICES Reviews 

367
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company, showing consistent professionalism across all interactions. Customers appreciate the knowledgeable staff who arrive promptly, explain technical issues clearly, and complete plumbing and heating repairs with outstanding efficiency. People frequently mention that the team is polite, respectful, and always willing to go above and beyond to successfully resolve complex household problems. Some reviewers were happy with the rapid emergency response, helpful advice, and the thorough cleanup performed after every finished job. Consumers also note that both the administrative and engineering teams consistently deliver reliable service and valuable guidance over many years.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that engineers are consistently professional,... See more

Service

Reviewers mention positive feedback about service, highlighting the efficient and professional approach of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent assistance out of hours from Malcolm for a boiler issue. I’m a longstanding Maintracts customer and this is a good example why. Malcolm talked me through step by step how to fix it when chat... See more

Rated 5 out of 5 stars

Highly recommend Maintracts. I’ve used them multiple times and Oliver is always very helpful over email and quick to book you in. Toby replaced my hot water cylinder and was very efficient and friendl... See more

Rated 5 out of 5 stars

Maintracts are excellent heating engineers. Over the last 3 years I have been using Maintracts for a rental property. The work has included boiler servicing, gas safety certificates and ad hoc boile... See more

Rated 5 out of 5 stars

I have used Maintracts several times over the years and they have always provided a highly professional and efficient service, at a reasonable rate. The engineers and plumbers have been great. I would... See more


Company details

  1. Central Heating Service

Information provided by various external sources

Wandsworth's Leading Plumbing, Electrical, Heating, Gas & Drainage Specialists. Work Guaranteed. No Call Out Charge. Free Quotations. Call us on 020 8682 2244


Contact info

4.9

Excellent

TrustScore 5 out of 5

367 reviews

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4.9

All reviews

(367)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfectly Professional Plumbing

Recently called upon Maintracts for several jobs in my kitchen and bathrooms (leaking taps and cistern, weak flush, faulty mixer tap). Harrison completed all of the jobs to a high standard. He was a great communicator. He explained the problems in simple language and proposed solutions. He reliably sourced the necessary parts and visited again for their installation. He carefully and thoughtfully carried out the jobs and made sure they were finished well. Harrison provided excellent service. I highly recommend Maintracts.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service this morning.

Great service this morning from Toby.
He was unable to fix leak as it was down to the dishwasher itself but cleared all the water out of it and disconnected.
Also offered advice on new dishwasher when I asked him.
Krystyna

17 August 2023
Unprompted review
Rated 4 out of 5 stars

Hot water cyclinder replacement (Toby)

I had a hot water cyclinder replaced (work carried out by Toby). The initial ‘survey’ appointment was thorough and helped to explain the options. Prices were made clear up front and were transparent. Toby was punctual and courteous at all times. The replacement of the cylinder was straight forward and undertaken in the time specified. Work undertaken was neat and well cleared up afterwards etc.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Maintracts replaced the hot water…

Maintracts replaced the hot water cylinder in my flat and as always did an excellent job, on time and for the quoted price. Toby talked me through the job and is extremely experienced and knowledgable. I have used this company for years. They are excellent.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

As a property managing agent I need to have a reliable and efficient contractor when it comes to heating and plumbing. Maintracts are by far the best contractor I have come across in this field. All the staff are personable and experienced.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Life saver on a Sunday. Emergency call out following a kitchen leak, they were here in a few hours to fix the leak and are coming back tomorrow to do the rest. Toby was fantastic and has given me peace of mind. Would 100% recommend

2 July 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Cannot recommend this company enough. After having an extremely bad experience with another plumber Malcolm spent nearly 1 hour on facetime looking at what needed to be done to. Someone came out the next day to assess the situation and after being told by another company I needed a new boiler, they were able to fix it in under 2 hours in the next visit. Malcolm has taken the time to write me a detailed report about what was wrong with my boiler and all the incorrect substandard work that had been done by the previous plumber which is helping me to make a claim and retrieve money wasted.

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Toby was brilliant!

Toby was brilliant! He diagnosed and solved my water-pressure problem speedily and effectively, succeeding where two previous plumbers had failed. The best plumbing service I’ve had in 35 years of property ownership.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Jake was great. He was helpful, professional, efficient and helped us out with the pipe blockage. Very honest with the way he dealt with the issue and contacted our agency for the invoice. Really happy with the service and will definitely go them next time too!

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Gas leak resolved

We used Maintract Services Ltd to resolve a small gas leak in the home, resulting in the gas supply being disconnected. Our experience from begin to end was faultless. All the staff we dealt with were friendly, helpful and very professional. We felt confident that we were being treated fairly and not being ripped off.

Malcolm was our first point of contact and he was extremely helpful and reassuring over the phone. He went out of his way to help using FaceTime, as the problem occurred over the weekend and there was no availability until the Monday.

Matthew who came to assess was meticulous and very thorough in his assessment.

The actual work was carried out by Jack who is highly professional, punctual, and did a clean and tidy job that we are extremely pleased with. He provided regular updates with what was happening and successfully completed the work.

We would highly recommend using them.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Engineer arrived prompt at 8am and…

Engineer arrived prompt at 8am and diagnosed the fault with our water pressure within 20 minutes. He replaced the electrical switches. The price was less than half that estimated for 2hrs initial visit. We needed a new water cylinder , it was ordered and replaced within the week. Toby did all the work. He was very friendly, professional and patient, even when we asked obvious questions. Very efficient and left everything clean and tidy.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

We had a blockage in our kitchen…

We had a blockage in our kitchen pipework which connects the washing machine / dish washer. This then made our boiler to stop working. We had no hot water. I called Maintracts and Malcom answered my call and reassured me that he was sending Scott out to resolve our problem. Scott arrived and was extremely helpful in explaining and also fixing our problem. Thank you Scott!

2 April 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

We have used the firm twice and the service has been excellent. They arrive within the allotted time and the plumbers are well turned out, polite and knowledgeable. A thoroughly excellent service

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Huge thank you to Toby for doing an amazing job.
I needed to replace an old faulty boiler and contacted Maintracts after reading all the great reviews - was not disappointed.
Toby provided a great assessment of the situation and answered all questions about my options.

Toby managed to fully replace the old boiler and install a new one, while also doing extra diligence: during an installation he noticed that electric wiring was messed up, which would have lead to the new boiler becoming faulty the next day. He managed to work around it.

The flat was left clean and tidy and all the old materials were utilised by him.

Top service, would definitely recommend.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

MB has quickly diagnosed the problem…

MB has quickly diagnosed the problem with my hot water not and repaired the problem with a valve that he had in his van. He was very polite, helpful and punctual. Maintracts are always quick to help.

27 January 2023
Unprompted review

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