Maison and Garden Reviews 

629
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often describing them as beautiful and well-constructed for garden use. Many people are delighted with their purchases, noting the items are easy to assemble and look great. The delivery service is frequently highlighted for being quick, prompt, and well-packaged, with many orders arriving on time. Additionally, consumers appreciate the excellent service and communication received throughout their purchasing journey. However, some customers also noted occasional issues with delivery communication, unexpected additional charges for certain locations, and instances of delayed or misplaced items by couriers.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers expressing delight and... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. #26 of 123 best companies in Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

629 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(629)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bench, great experience

I ordered a 3 seater bench in green which arrived promptly, in great condition and was easy to put together although I did need another pair of hands as it is quite heavy to put together single handed. All in all a great experience and one happy customer.

2 April 2025
Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

1 April 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

7 April 2025
Rated 5 out of 5 stars

A positive experience

We have just received our second purchase from Maison and Garden. The web-site was informative, prices of both products were competitive, the purchasing process was easy, and delivery was timely.

3 April 2025
Rated 5 out of 5 stars

Great products and shopping experience…

Great products and shopping experience from this company.
Transportation of products was impressive. The packaging had been well designed, specifically to protect all parts of the furniture, and this had been strapped within 2 pallets to ensure its safety during shipping and delivery.
The courier company were also excellent and were friendly, considerate and efficient.
Assembly of the furniture was a breeze as it is very well manufactured. It looks beautiful and also like it will last for a good many years.
The wide selection of products available in my chosen colour determined going with this company and I’m so pleased that I did as they were very reliable and therefore highly recommended.

4 April 2025
Rated 4 out of 5 stars

Good quality

I am very pleased with the 3 benches and side table that I ordered. Unfortunately I asked for a specific day of delivery but arrived earlier but I happened to be in so all ok. It arrived on two pallets which I still have in my driveway. Not that easy to assemble on my own and ossicle in hindsight I may have paid to have them made up. Am really pleased with the colours and the quality.

25 March 2025
Rated 3 out of 5 stars

Product is great, delivery poor

Product is great, easy to assemble and looks good.
However delivery experience was very poor. 3 day delivery window given - no more specific time or date. Arrived on 2 large blue pallets. Asked driver is he would take them away - he said no. We tried to take them to tip but they would not accept. Have to be collected by CHEP! Still waiting for collection after 2 weeks. No information from M&G about what to do with pallets.

29 March 2025
Rated 5 out of 5 stars

Good well-priced product and great customer service

Very impressed with the pricing and the very quick delivery. Information from M and G was helpful. Only glitch was that I don't think we got a message from the delivery driver - we arrived home to find the pallet in our driveway. The bench was easy to assemble and looks great in the garden - it's a surprisingly good imitation of real wood!

25 March 2025

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