Maison and Garden Reviews 

629
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often describing them as beautiful and well-constructed for garden use. Many people are delighted with their purchases, noting the items are easy to assemble and look great. The delivery service is frequently highlighted for being quick, prompt, and well-packaged, with many orders arriving on time. Additionally, consumers appreciate the excellent service and communication received throughout their purchasing journey. However, some customers also noted occasional issues with delivery communication, unexpected additional charges for certain locations, and instances of delayed or misplaced items by couriers.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers expressing delight and... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. #26 of 123 best companies in Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

629 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(629)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered a bench in remembrance of my late mother in law.Very reasonably priced gave us a free plaque,and delivered very promptly. Very happy customer

1 February 2026
Rated 5 out of 5 stars

Great buy

This is my second bench and I am very pleased with it. Incidentally the first one is still going strong at least ten years on. Solidly built and heavy. Very quick delivery too.

30 September 2025
Rated 5 out of 5 stars

Highly recommended

Absolutely brilliant we ordered two memorial benches with plaques, the customer service was excellent ensuring we got the text we wanted. The benches were delivered very quickly & excellent quality

29 August 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, from ordering to delivery.

Very happy with my new bench and planters, have had a few people ask when they were purchased.

21 August 2025
Rated 3 out of 5 stars

The Winawood Speyside bench is of…

The Winawood Speyside bench is of excellent quality and easy to assemble. I would not hesitate to recommend it, however the delivery service from Maison and Garden was appalling.
In spite of the best efforts of Alison, and Ian at the warehouse, they were unable to complete the promised delivery in 3 to 5 working days. The bench arrived several days late and only 1 of 2 items delivered. The courier seemed to have lost it. Another was despatched by a different courier and that was a day late. M&G are letting themselves down by using second rate couriers.
They did provide a seat cushion as a goodwill gesture and that turned up late.
This poor service damages a reputation.

1 September 2025
Unprompted review

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