Maison and Garden Reviews 

628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and solid construction of the products, often noting their durability and attractive design. Many people also highlight the efficient and prompt delivery service, with items arriving on time and well-packaged. The overall service, including communication and ease of ordering, is consistently described as excellent, leading to high satisfaction with purchases. However, some customers also noted issues with their orders, such as missing parts or items arriving with dirty marks or damage. Additionally, a few other people also felt that delivery communication could be improved, with some experiencing delays, lost items, or tracking problems.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers praising the ease of ordering, quick... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. #25 of 123 best companies in Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

628 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(628)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chairs and table

Received order quickly (chairs and small table). Easy to assemble and maintenance free. They are very heavy due to the composite material but not a problem. I love the colour Powder Blue.

1 July 2025
Rated 5 out of 5 stars

First class product delivered on time!!

Chose this product because I had seen it elsware and was impressed with theconsept.
Maison and Gardener were agvertising it at good price and were offering seat cushions also at a good price.
They were very easy to deal with and the items came early well packed and on perfect condition.
Overall an excerlent purchasing experience, 5***** all round.

12 June 2025
Rated 3 out of 5 stars

The bench itself is wonderful and…

The bench itself is wonderful and exactly what we wanted - beautiful blue colour- looks great.
The delivery was sketchy- we didn’t get any notice to say what day or time we would receive an enormous pallet! Luckily I was in but otherwise it would have been left on the street and we would have had to move the pallet ourselves.
Also the instructions to put up are not obvious - further detail required on what nuts and bolts go where.

25 June 2025
Rated 5 out of 5 stars

Efficient and fast service

They were the best price for what I wanted, the website was very easy to use and the delivery was fast. what was impressive was it was delivered on 2 blue wooden pallets which means they can be collected and re-used! Maybe you should tell your customers this.

16 June 2025
Rated 5 out of 5 stars

Speyside bench order

Easy website to place an order. Chuffed to be offered the free seat cushion for my 2 seater Speyside bench. Kept updated and delivered on time. Love the bench and the colour is perfect.

14 June 2025

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