Reviews are concerning. Want to cancel order now and only contact details available are email address. Need to know if someone is looking at emails. Update: They responded to email. They refus... See more
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Review summary
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Reviews shaping this summary
Ordered two dresses for a wedding, waited almost 2 weeks for them, and only one arrived despite the tracking and email ‘confirmation’ stating a complete delivery. The Lisette Sleeveless Lace dress... See more
Company replied
I received an email on Monday saying a delivery has been set up. But the link I have received doesn’t work as the server cant be found. Now seeing these reviews I’m worried my dress wont arrive on tim... See more
Company replied
This is a scam seller, dresses that look so chic in pictures turn out to be made in terrible quality in China. They don’t just not offer free or easy returns, they try that you dont send anything back... See more
Company replied
Company details
Written by the company
Founded in the heart of Amsterdam, Maison d'Amber is created with a passion to transform the fashion industry by offering timeless elegance with a contemporary twist. From the beginning, Maison d'Amber has been committed to creating a luxury brand that not only matches the sophisticated tastes of the next generation, but also redefines the essence of a true trendsetter.
Contact info
Netherlands
- info@maisondamber.com
- maisondamber.com
1.6
Bad
79 reviews
Replied to 70% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Terrible company, the clothing is very poor and cheap quality and tiny sizes. Can’t return orders unless you want to pay £20 or it to get lost in china. Would not order!
7 July 2025
Unprompted review
Reply from Maison d'Amber
Hi Isabella,
We’re sorry to hear that you’re disappointed, but we’d like to clarify a few things.
Unfortunately, no retailer can control whether a returned parcel gets lost during transit, this is the responsibility of the shipping carrier, which is why we kindly ask customers to use a tracked return method. That way, both sides are protected.
The £20 return cost you mentioned depends entirely on the courier and service you choose. Many of our customers have found cheaper tracked return options through local postal services, so we recommend checking a few alternatives. it doesn’t have to cost that much, as long as it’s traceable.
Our sizing is clearly stated on every product page, and we always welcome questions before ordering. We’re happy to help!
Thank you for taking the time to share your feedback. We hope to have the chance to serve you better in the future.
Warm regards,
Team Maison d’Amber
Customer Service Team ⭐️⭐️⭐️⭐️⭐️
I ordered an outfit off this website and had second thoughts after reading the reviews.
I would just like to say how understanding and helpful the customer service team was.
I emailed to cancel my order and requested a full refund after reading through reviews which left me quite concerned.
They had contacted me back the next working day informing me my order had been cancelled and a refund had been issued.
2 days later i have had the full refund back into my account.
Thank you to the lovely customer service team who didn’t even question, stall or make excuses such as “it’s already been shipped” how other companies would.
3 July 2025
Unprompted review
Reply from Maison d'Amber
Thank you so much for your kind words!
We're truly happy to hear that you felt supported and reassured by our customer service team.
Your review means a lot to us and motivates our team to continue providing the best service possible.
Warm regards,
Maison d’Amber
I ordered a dress for my son’s…
I ordered a dress for my son’s girlfriend. I had not heard of the company before. It was a suggestion from my son. After a week my son asked if I’d had an update regarding delivery. He was concerned after reading customer reviews and so was I. I contacted customer service who were very quick to respond and the emails allow you to track the item. I’m not sure if delivery time is stated at time of ordering but I didn’t see it. I was advised after contacting customer service by email expected delivery date 9th July. Order placed 19th June. That is long and the gift was needed for 1st July. The dress actually arrived on 1st July. My son’s girlfriend said it’s beautiful and fits perfectly. So my experience was a bit nerve wracking initially but it all turned out fine just long delivery time.
19 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Juliet,
Thank you so much for taking the time to share your experience — and for trusting us with such a thoughtful gift! We're so happy to hear that your son’s girlfriend loved the dress and that it fit perfectly.
We completely understand how stressful it can be waiting on a parcel for a special occasion, and we really appreciate your patience and kind words despite the initial concern. Your feedback means the world to us, and we’re always working to make our shipping info even clearer going forward.
Wishing you and your family all the best — and thank you again for your trust 💛
Warm regards,
Maison d’Amber
Tried to return as dress quality is…
Tried to return as dress quality is AWFUL. Basically added on costs that amount to the entire product so basically unreturnable .
1 July 2025
Unprompted review
Reply from Maison d'Amber
Hi Erin,
Thank you for your feedback — we're really sorry to hear that you were disappointed.
We’d like to clarify that we don’t add any extra fees ourselves. The return shipping costs are standard international rates charged by the courier, not by us. We do our best to keep costs transparent, and all return policy details are clearly stated on our Refund Policy page and under Shipping Information on each product page.
That said, we take quality concerns very seriously. If you believe you received a faulty item, please email us at info@maisondamber.com so we can properly review the situation and find a solution.
Thank you for giving us the opportunity to improve.
Warm regards,
Maison d’Amber
This is a scam seller
This is a scam seller, dresses that look so chic in pictures turn out to be made in terrible quality in China. They don’t just not offer free or easy returns, they try that you dont send anything back and offer to pay 10% refund. I unfortunately trusted the trust pilot reviews displayed on their website, which are fake!!! The dresses I ordered were smelly, improperly stitched and material was absolutely unwearable. Despite one damaged dress, they didnt offer free returns as per their own policy. They added that I will need to pay £20 in customs duty as well. Pathetic scam
20 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Swati,
We’re truly sorry to read this review, especially given that we had already reached a mutual agreement.
You accepted our partial refund offer as a resolution, and we processed it promptly. It’s therefore surprising to see such a strong and accusatory review after we came to a clear agreement together.
Maison d’Amber is a legitimate business with thousands of genuine, satisfied customers. We are fully transparent about our return policy, which is clearly stated on our website.
We do not add any hidden costs, nor do we control customs duties, these are government-imposed fees, not charged by us. Our customer reviews are 100% real and reflect the wide range of experiences our community shares.
While we always welcome honest feedback, we believe fairness goes both ways.
Team Maison d’Amber
Awful scam seller
Awful! AVOID!
Complete scam seller! Website says they are in the Netherlands but products ship from China. Conveniently it doesn’t mention this!
My delivery arrived much later than the website states and the links to track the order didn’t work!
Products are cheap and poorly made with a hole in the side!.
All these are seller issues and responsibilities and then they tell you that you have to return them to China at the buyers cost, they also advise it could take months and there may be additional charges!!!
This site is misleading and dishonest! They should be prevented from trading if they cannot abide by selling laws and regulations! Complete scam! I have now reported this company,
13 June 2025
Unprompted review
Reply from Maison d'Amber
Dear Alice,
We’re sorry to hear about your experience. However, we would like to clarify a few things.
Maison d’Amber is a legally registered business that complies with EU consumer laws. We clearly state in our terms that our fulfilment partner ships orders internationally. While delays in international shipping can unfortunately occur, we always offer customers the right to return items within the legal 30-day reflection period and issue refunds upon receiving the return — provided the package is traceable.
We understand that returning to an international warehouse can be inconvenient, but this process is legal and in line with EU return policy frameworks for cross-border e-commerce. We encourage all customers to contact our support team if anything is unclear — we’re always here to help.
Team Maison d’Amber
Beware do not buy from this company…
Beware do not buy from this company received three dresses spent over £100 and it is the worst quality clothing I’ve ever received in my whole entire life. I wouldn’t even wear this to bed it is that poor doesn’t look anything like the pictures when you want to return it they asked you to send it to China with a £20 customs fee on top of all of the shipping fees and they cannot guarantee it do not order beware scam!!!
30 June 2025
Unprompted review
Reply from Maison d'Amber
Dear customer,
We are so sorry to hear that you’re disappointed. That is never the experience that we want for our customers. However, we would like to clarify a few things.
Returns are always eligible for a full refund, as long as the package arrives. We do not have any deadline for when a return must reach us — as long as it’s registered within 30 days and eventually delivered, we process your refund. That’s why we always recommend using track & trace — not to make things difficult, but simply to ensure the parcel reaches us.
We’re unsure what you mean by “they cannot guarantee it,” as we, like any company, unfortunately cannot control if a package gets lost in transition. But if your return arrives, you will absolutely get your money back — that’s our policy, always.
Warm regards,
Team Maison d’Amber
Could not recommend this brand LESS
Could not recommend this brand LESS. It’s literally a scam - I stupidly fell for it & the item is the worst quality piece of clothing I’ve ever seen. It took 3x as long as it said it would to arrive. The returns process is deliberately difficult and lengthy (you have to pay upwards of £9 postage & if it doesn’t get back to them in a certain amount of time they won’t refund - spoiler alert, the return place is in China so it’s not going to get there in time, and they know that). Honestly awful - I never write reviews but just don’t want anyone else losing over £30 like me xx
30 June 2025
Unprompted review
Reply from Maison d'Amber
Dear Lucy,
We’re sorry to hear about your experience. However, we would like to clarify a few important points:
We absolutely do refund returns — as long as the package arrives at our return facility. That’s why we strongly advise customers to return their items with a track & trace code. The only time-related condition we have is the legal 30-day reflection period. We do NOT enforce a deadline on when a parcel must arrive back to our warehouse — as long as it’s been shipped back within the return period, you're eligible.
We understand international returns can take time, which is exactly why proof of shipment matters. We’re always transparent about this in our policy.
Warm regards,
Team Maison d’Amber
DO NOT BUY ANYTHING
DO NOT BUY
They are not a real company. If you eventually do ever get a product it will look NOTHING like what you have seen. They don’t issue refunds or get back to you when you insist on sending the products BACK TO CHINA! Do not under any circumstances buy from this company!
1 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Katie,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
However, we would like to clarify that you were in direct contact with our customer service team and that we have already issued a full refund for your order. Given this resolution, we are unsure why such a severe review was left.
Maison d’Amber is a registered and active business, and we are committed to handling every case with fairness and integrity.
We understand that online shopping can sometimes lead to disappointment, but we always do our best to resolve such situations respectfully and professionally.
— Team Maison d’Amber
Horrible quality
Horrible quality! One dress came with a shorter sleeve than the other one and the other came with a broken zipper!
When I emailed them requesting a refund they said they do not cover return shipping costs (which I have to send to China!!) when on their website it clearly states they cover the shipping costs for defective or damaged products.
Horrible company. DO NOT BUY!!!
28 June 2025
Unprompted review
Reply from Maison d'Amber
Dear Britney,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We’d like to clarify that our policy does indeed cover the return shipping costs for any items that are defective or damaged — as also stated on our website. If this was not honored in your case, we sincerely apologise and would like to look into this for you.
Please reach out to us at info@maisondamber.com with your order number and some photos of the product issues, so we can investigate this properly and find a suitable resolution for you.
We take all feedback seriously and are constantly working to improve our service and quality. We’d love the opportunity to make things right.
Warm regards,
Team Maison d’Amber
They sent me a faulty dress and a blanket!?!
I ordered a dress after seeing them pop up on my Instagram and all the images on there and website looked really good so went ahead and ordered.
After purchasing I did a little more digging (kicking myself now for not doing this before!) and saw all the negative reviews particularly around the returns process and so got in touch within the hour to request my order be cancelled to save myself the headache.
They got back a day later to say it was already dispatched so not possible to cancel - so I accepted and figured I would just see what the dress was like when it would arrive.
Dress arrived this morning nothing like the picture with scissor snip holes in it, threads everywhere, the slit goes halfway to my calf instead of the full leg… oh and a random blanket that I didn’t order was in the delivery too?!? So am requesting a full refund.
I’ve emailed them so waiting on a reply but would HEAVILY avoid this retailer at all costs.
*****UPDATE*****
I have been going back and forth with their customer support team for well over a week now trying to get my money back and have only received confusing responses as solutions.
They have said they are only willing to offer me 40% of a partial refund - so I would need to pay to keep an item that is faulty & misrepresented, instead of the 100% refund I’m entitled to?!?!?
They will not cover the shipping costs which are pretty much the cost of the dress in the first place, if i were to send it back so I would lose out either way.
I’ve even said for the sake of not going back & forth I will accept 75% instead of the 100% and they are not budging… on an item that’s faulty. Disgusting.
AVOID THIS COMPANY AT ALL COSTS!!!
28 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Eva,
Thank you for your review. We're sorry to hear that your experience hasn’t met expectations.
In order to assist you properly, we kindly ask you to email us at info@maisondamber.com with your order number, photos of the item(s) received, and a brief description of the issue. Our customer service team will look into it as soon as possible and work on a suitable resolution.
Maison d’Amber
Customer Support Team
Misleading, Delayed, and Poor Customer Care
I rarely leave negative reviews, but my experience with Maison d’Amber was unacceptable from start to finish. I placed an order on May 19th for items I needed for an event, based on their clearly stated 7–15 day delivery window. The order arrived over 3 weeks later, after the event had passed, and despite their website stating Netherlands, everything came from China with no warning.
The products that did arrive were poor quality, completely unlike the photos online, and one item was never delivered at all. I contacted customer service repeatedly, and was met with automated, AI-style responses that delayed the process and showed no genuine support or accountability.
When I requested a return, I was told to ship everything at my own cost to China, despite the order being late, misrepresented, and part of it not arriving at all. I’ve since learned this is a common experience, with many reviews echoing the same tactics of delay, miscommunication, and refusal to issue refunds fairly.
I’ve had to seek legal advice and initiate a formal dispute with my bank to recover my money. I would strongly urge others to avoid this company, especially if you’re expecting transparency, customer care, or quality products.
EDIT: the shipping policy states business days for dispatch but calendar days for shipping. they now claim publicly they offered me a 50% refund which is utter lies. Do not be fooled by this scamming company.
27 June 2025
Unprompted review
Reply from Maison d'Amber
Dear Chloe,
We’re truly sorry to read that you’ve had such a disappointing experience — this is never what we want for our customers, and we do take your feedback seriously.
That said, we’d like to clarify a few important details for the sake of transparency:
– Your order was placed on May 19th and delivered on June 9th — within 21 calendar days, which aligns with our stated delivery estimate of 7–15 business days, as explained on our Shipping Policy page.
– One of the items was refunded immediately upon your notification that it hadn’t arrived.
– Our shipping locations include both China and the Netherlands, as disclosed on our FAQ and shipping info — and we aim to deliver as efficiently as possible from the most appropriate fulfillment center.
– Regarding returns, our policy — which is clearly stated on our website — explains that return costs are at the customer’s expense. This is in accordance with European consumer law for standard distance sales.
Despite all of this, and in good faith, we offered you a 50% refund to avoid the inconvenience of returning the items — an offer that was declined in favour of legal escalation.
We genuinely wish your experience had been more positive, and we remain available if you wish to resolve this amicably after all. We value every customer and are always open to constructive dialogue.
Team Maison d'Amber
These guys are crooks
These guys are crooks. Took my money. Claim they posted me a dress. Can’t verify it. I certainly didn’t receive anything. Won’t take responsibility. Terrible customer service.
26 May 2025
Unprompted review
Reply from Maison d'Amber
Hi there,
We’re sorry to hear about your experience. Could you please email us at info@maisondamber.com and include your order number so we can locate your purchase and assist you further?
We’d love the opportunity to help resolve this.
– Team Maison d’Amber
Ordered three dresses for a wedding
Ordered three dresses for a wedding. They were beyond small even though i ordered an XL. I am a UK size 14 and i could not zip them up. They arrived 4 weeks after i placed the order. They were sent in cheap plastic packaging and all arrived separately. When i emailed to complain the company advised me that they are an eco company "Our choice to work with a single central warehouse near our fabric supplier aligns with our commitment to an eco-conscious process" then why send all three dresses separately which means three flights from Asia?
To return the dresses i now have to pay for the return to Asia and they cannot guarantee that i will not incur additional charges "We cannot guarantee that returned packages will reach our warehouse without delays or additional fees. Customs clearance can cost approximately £20, and delivery to our warehouse typically takes 1–2 months."
The website says founded in the heart of Amsterdam, well this company is a shamble and a con and should be shut down. You would be better off shopping with Shein where the service is very good and much better value for money
20 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Kay,
We’re truly sorry to hear that you were disappointed with your order. We understand your frustration and take all feedback seriously.
Our sizing follows a standard EU/UK size chart, but we know that fit can vary by individual and style. That’s why we always recommend consulting our detailed size guide before purchasing. We’ve also recently updated our packaging to be more eco-conscious and lightweight — which sometimes means items may arrive separately depending on carrier processing.
Regarding returns: we are transparent on our website that returns go to our central fulfilment warehouse in Asia, which allows us to streamline operations and reduce environmental impact. We understand this can be inconvenient, and we’re working hard to make the process smoother for our UK customers.
Warm regards,
Team Maison d’Amber
Quality was very poor and delivery took…
Quality was very poor and delivery took a few weeks - items I received don’t match the pictures in style or quality.
18 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Kendall,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the items you received didn’t meet your expectations in terms of quality or appearance — that’s never the experience we want for our customers.
We’d really like to look into this further and make things right. Please reach out to us at support@maisondamber.com with your order number, and our team will do everything we can to assist you.
Thanks again for your honesty — it helps us improve.
– Team Maison d’Amber
The dress looks exactly like the…
The dress looks exactly like the picture, which I was happy about. However, it was too small for me, and some of the feathers were falling off. That said, I can’t really complain overall—the dress arrived within 2 weeks , which was great.
18 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Suellen,
Thank you so much for your kind and honest review — we truly appreciate your feedback! 💛 We're happy to hear that the dress matched your expectations visually and arrived on time. We're sorry to hear it was too small and that some feathers were loose — your input helps us improve.
Thanks again for supporting Maison d’Amber!
– Team Maison d’Amber
Tried to cancel my order straight away…
Tried to cancel my order straight away before dispatch. Received an email to say they would still send the order and then for me to send back and return. No customer service, leaving me to pay a return postage fee even when I cancelled prior to the item being dispatched. Shocking reviews, will be going to trading standards if I do not get a full refund!
18 June 2025
Unprompted review
Reply from Maison d'Amber
Hi Hayley,
We’re truly sorry for how this was handled. Your order has now been cancelled and fully refunded. We regret the delay in communication and appreciate your patience.
– Team Maison d’Amber
Poor
Poor, DO NOT USE THIS SITE. Delivery took aver 4 weeks!
Sizing ridiculous, turns out a size large is a size 8 UK size!!!
18 June 2025
Unprompted review
Horrific
Horrific. Comfortably fit in a size 16, bought the 20-22 and not even close to doing up. The feathers are thin and fall of straight away, the material looks horrific. I’ve had better quality stuff from Shein for 10% of the price.
17 June 2025
Unprompted review
Terrible Experience – Avoid at All Costs!
My order arrived three weeks late, with two items missing. One of the missing items showed up another week later, but the overall quality was absolutely appalling.
To make matters worse, the customer service has been completely unhelpful. They’re refusing to refund me for the item I never received and are instead offering a mere 15% refund if I keep the low-quality, unsuitable items. Honestly, what am I supposed to do with dresses that are such poor quality?
This has been a frustrating and disappointing experience from start to finish. I won’t be ordering again and strongly recommend others to steer clear.
31 May 2025
Unprompted review
Reply from Maison d'Amber
Hi Jessica,
We’re very sorry to hear about your experience — this is not the standard we strive for.
To clarify: your order was delivered, with one item arriving a bit later due to international transit, which our team communicated in earlier messages. We understand how frustrating delays and sizing issues can be, and we’re always open to finding a fair solution.
If you're still missing an item or have any concerns we may have overlooked, please email us directly at info@maisondamber.com with your order number — we’ll be happy to help.
Warm regards,
Team Maison d’Amber
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