Maisons du Monde Reviews 

I ordered a sofa bed and the delivery company handled this so bad that they broke it. I refused to sign cause I paid a lot to get something that was broken and they took it. I tool videos and photos while they were taking it back. I have not be refunded for a sofa I dont even have.

I had to return a sofa due to a very poor delivery. The transportation company did not place the sofa where it should have been delivered. Consequently, I wanted to return the sofa. Only after several calls, the sofa was picked up again. Now, two weeks later, I still don't have my refund. So after one month of being in the procedure of returning a sofa, I still don't have my money and since it is a sofa, the amount that I am waiting on is rather big. I will never order from Maison du monde again!

Really nice, clean design. Environment and budget friendly.

Maisons du monde canceled my order and due to this I have lost a voucher of €100 that I used for this purchase. The cancellation I only discovered after calling customer service to ask when the delivery was due. Customer service on the phone, couldn't do anything to retrieve my voucher and had me write an email to customer service. 2months, 2 unresponded emails and 2 phone calls later, their only response is that I need to find my voucher again and they will be of no further assistance. They've just robbed me of €100.

Like others, didn't receive all of my order. Had to sign to receive the goods that came. No response from emails and calls via customer service chasing my missing goods that I paid for. Have even written to the Regional Director Pieter Deduytsche, who replied and said he'd investigate and to contact him should I hear nothing. Have since written to him three times as not heard anything and now being ignored by him too. Absolute disgraceful and quite frankly is theft of monies.

Excellents service et accueil. Très beau magasin. Merci L’Equipe de Waterloo
I am surprised at all the bad ratings. Was i lucky? The salesman who helped me choose was very friendly, patient and professional, the delivery was on time and the two delivery men were great. They unpacked everything with care and took the packaging back with them. The two couches and the mirrors were in perfect conditions. I did not order via the website but directly at the Waterloo store.

The delivery of our piece of furniture was actually quite reasonable. However, the furniture was damaged. Tried to contact the customer service via phone, email and online chat on the website. I have not received an answer yet.

Worst experience ever ordering furniture. Customer service is an absolute joke, an incomprehensible level of incompetency. The terrace furniture we ordered from them had to be replaced as it was damaged. However, after more than a month and several calls with them they have not been able to organise the collection of the replaced furniture. The two huge boxes (over two metres in length and one meter depth) are taking up all our place in our storage.

They do misleading advertising. They say, that they have products with discount, but it is not real

I have made my order in early June so that my bed would arrive in time for my move to my new apartment. I was initially given a window period of time, however, the bed didn't arrive. I've tried to contact the delivery company but the tracking number was not working and nobody answered the phone. I then contacted their customer service which arranged a new delivery in one week time. However, when it arrived i only received one piece. So again i had to contact their customer service. A week later, my bed has finally arrived.
While i was waiting for my bed, i had to sleep on the floor. I'm not complaining about the product, but about the long delay and poor customer service, which it has certainly created me a discomfort.

Does not even deserve the 1 star.
Went to the store (Lochristi) for a new sofa. Were very friendly and helped us with choosing our sofa. Added two other smaller items (small trolley and foot rest). Delivery date was set for Januari 4th. Delivery was free because of the expensive purchase. The whole amount had to be paid immediatly otherwise they would not create the order. Should have known then and there something was off.
Delivery was postponed (email), no reason given.
Delivery was postponed again (email). We called and found out it was because they didn't have the foot rest in stock. Went to the store, found the foot rest, had it removed from the order and took it with us immediatly.
Delivery was then set for a wednesday, which we told is the only day that is absolutely impossible for us. Replied to the email didn't change anything. Had to call customer sevice and explain it was not possible, before another date for delivery was scheduled. Spoke to customer service twice and asked specifically if my old sofa would be taken on delivery of the new one. Both times the answer was 'YES'.
Sofa and trolley delivered February 15th. Old sofa not taken. Called customer service, they acknowledged it was their fault, but refused to offer any sollution. Even the delivery company (not Maison du Monde) tried to find a sollution by having their office call Maison du Monde for a pick up and destruction order but Maison du Monde flat out refused.
Assembly: at the store they told us it would be assembled for us. Well that didn't happen. Nuts, bolts, screws, ... all the wrong amounts. Assembly instructions for the sofa bad; for the trolley it was wrong. Managed to assemble it anyway. And they should see themselves the instructions are wrong because you can't complete the instructions with the pieces listed on that same instruction manual.
Damage to the wood, non- supporting structure, of the sofa on 2 different locations.

The package was supposed to be delivered by 30 July, first delivery scheduled on 26 July, never showed up and did not let us know. When we called, the transporter told us they cannot locate the package. They called a few hours later that they found it and they will deliver on 28 July. On 28 July they called again that they still cannot locate the package. We contacted Maison du Monde who said they will contact the transporter. No news until 3 August so we called the transporter who told us no contact from Maison du Monde, they do not have the package and we should request a refund.
Contacted Maison du Monde, they sent another package which arrived on 12 August but one of the pieces was missing so waiting again and can't put the furniture together.
The last piece is supposed to arrive on 18 August.

Horrific experience! It is been more then 3 months that i have canceled my order before it was delivered..they delivered anyway..even though i called to make sure this won't happen and was told not to worry!?!?
It is now been 2 moths that they picked it up and i still don't have my money back!!!! Not even after 100 calls&100 emails!!!
It looks like i will have to hire a lawyer as nobody is willing to sort this out and if i don't they will likely just keep my money!!! Criminals!!!!

Pity you cannot assign 0 stars!
Worst buying experience ever. Got a damaged piece of furniture and they made promises about replacing it, but never did. Best thing you can do is sue these people. Don’t let them win!

One star is being too generous.
I don't even know where to start, but before I do, I have to say that some of their phone support people are indeed quite polite and helpful.
However, I ordered a couch with them, which was promptly delivered without any issues. The couch was rock solid, and it started sagging after some days, so I decided to return it.
Meanwhile as the quarantine started, they told me that they couldn't collect any items until it all passed. After a couple of months and after the measures were lifted, things started getting weird. I saw that the company responsible for picking up items, was operating again so I tried to call maisons du monde to know why hadn't I been contacted about the return. The first 4 or 5 times, they told me that they were waiting for the carrier to inform them of something.
So I waited, and waited and waited, to see nothing happening. After getting tired of waiting, I started making complaints and called the carrier as well. The company responsible for collecting returns, informed me though that they never had any request from MdM to collect any item from my place but that they would do that ASAP.

So I called again Mdm who informed me that they had requested indeed to collect the return, but they couldn't provide me a return number.

Some months after a lot of frustration, I managed to return what I've ordered and get my money back. However, there's no reason in this world that would lead me again to ever buy anything from this company. It's not just bad, it sucks out energy from you due to poor organization and due to simply not caring at all about their customers. Note as well that their mail support is inexistent. They only replied to one of my 20 something mails, and they did it in an extremely rude way. Never but never again.

- they take your money
- they don't send what you ordered
- you wait HOURS on the phone
- they cannot find your order
- they cannot find your money
- you lost your money and you dont get your order