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Maison Sport Reviews 410

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and ability to make lessons fun and engaging, catering to various skill levels and needs. The booking process is frequently highlighted as simple, easy, and efficient, with many appreciating the user-friendly website that allows them to choose instructors based on detailed profiles and availability. People also commend the excellent communication and organization, ensuring a smooth and enjoyable overall experience. However, some people mentioned a slight issue with setting up an account initially and finding the services easily through Google search. A few other people also felt that an instructor applied a policy too rigidly without considering specific circumstances, leading to a disappointing experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their exceptional... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as very easy,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the website for... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising the instructors for their clear,... See more

Service

Customers had positive experiences with service, praising the punctuality, knowledge, and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Pietro D the challenge of teaching our group of 6 adults for 3 days - 1 complete beginner, 2 over 60s prioritising how to ski safely and avoid injury, and 3 young thrill-seekers! He was lovely... See more

Company replied

Rated 5 out of 5 stars

My son had a great experience with both his private lesson and his ski school instructor. This was his second time skiing. He made great progress - improving his technical skills to support much mor... See more

Company replied

Rated 5 out of 5 stars

site friendly & easy to navigate re instructor profiles, reviews and availability. great comms system allowing direct contact with instructor b4 the day to share info/wishes and queries & confirm meet... See more

Company replied

Rated 5 out of 5 stars

Stavros was a wonderful teacher. We were at intermediate level and he quickly developed our confidence and skill level. He was positive, kept us motivated with praise and offered continual constructiv... See more

Company replied


Company details

  1. #10 of 20 best companies in Ski holidays
  2. #2 of 2 best companies in Ski School

About Maison Sport

Written by the company

We think booking ski and snowboard lessons should be easy, so we created an online marketplace for trusted, fully qualified ski and snowboard instructors, that can be booked in just a few clicks.

All instructors listed on Maison Sport have been verified by their nation's governing body, be it the French Government's Department of Sport, Swiss Ski Federation or the Italian Winter Sports Federation, so you can rest assured you will be in safe hands when you’re on the slopes.

The importance of having the right instructor shouldn’t be underestimated, so we have ensured that you can learn more about each instructor, check their reviews and send them a message prior to booking and paying for any lessons.

Contact info

Maison Sport

Book a ski lesson directly with an instructor in any resort in Europe.

4.8

Excellent

TrustScore 5 out of 5

410 reviews

5-star
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3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Overall experience

Easy booking system, good communication before arrival. Great instructor.

1 April 2026
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Reply from Maison Sport

Hi Catherine,

Thank you for your positive review. We’re glad our booking system and communication made things easy, and that you had a great experience. We hope to welcome you back next season!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Worthwhile experience

It was easy to find and book a last minute off-piste private guide with different time slots (and prices) on the website. Skiing with Alexandra was also such a joy I had so much fun and learned new ski tips.

1 April 2026
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Reply from Maison Sport

Hi Kylie,

Thank you for your review. We’re very glad you had fun skiing, learned new tips, and benefited from the flexibility of last-minute booking. We hope to see you again next winter!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Easy to book - excellent instructors

Easy to book. Instructors made contact. Both were fantastic and developed all skiers. They were at top of lift ready to ski and made us feel welcome

26 March 2026
Unprompted review
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Reply from Maison Sport

Hi Joe,

We’re so happy you found the experience was smooth, easy to book, and enjoyable for everyone. We hope to see you back next season!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Thank you

Thank you , perfect service!!

23 March 2026
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Reply from Maison Sport

Hi Maisa,

Thank you for the comment. We’re delighted you found the service perfect and easy to use. We hope to see you on the slopes again soon!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Amazing instructors

Amazing instructors, we booked Fabio and Marino in Montgenerve and both were excellent. They taught both children age 10 and 8 to ski in a day. They also helped me get back on the slopes after 11 years. Would definitely book either of these instructors again.

31 March 2026
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Reply from Maison Sport

Hi Saira,

We’re thrilled the instructors helped your children progress so quickly and that you enjoyed getting back on the slopes. We’d love to welcome you again next season!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy to book with. I found an incredible instructor through Maison Sport.

27 March 2026
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Reply from Maison Sport

Hi Jennifer,

We’re glad you found the booking process smooth and that you had such a positive experience. We hope to see you back next winter!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Excellent

Excellent
Worth it

31 March 2026
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Reply from Maison Sport

Thank you for your kind words! We’re glad you found the experience excellent and worthwhile. We’d love to see you again next season!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Pure bliss in Cervinia

What a trip we had, Francesca absolutely nailed it for us. It was myself , my 15yr old son and 13yr old daughter, and Francesca made the trip almost magical, with a mixture of lessons, free running and awesome restautant advice, as well as some nice bits of history about the area. She quickly gauged our skill levels and knew when to push, when to hold back and what particular areas to concentrate on at any given moment. She was a pleasure to deal with and my kids think it was the best ski lessons they'd every had. We had her for four days, and the only downside is my kids are now too good for me to ski with anymore they advanced so much! Back to a snowboard for me in order to keep up!

22 March 2026
Unprompted review
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Reply from Maison Sport

Hi Paul,

Thank you for taking the time to write such a lovely review. We’re thrilled your trip to Cervinia was such a great experience and that your children enjoyed their lessons this much! We hope to see you on the slopes again next winter!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

All good. Simple and easy.

Intuitive website and my daughters instructor Alessia was fantastic from first communication to drop off.

31 March 2026
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Reply from Maison Sport

Hi Eric,

We’re glad everything was simple and easy for you, and that your daughter had such a fantastic experience. We hope to welcome you back next winter!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

We had a fantastic day with Jerome

We had a fantastic day with Jerome. From start to finish it was a great experience with clear, friendly and reassuring communication from the start. He showed incredible patience with my teenagers breaking down techniques in a way that kept them engaged and confident and, even throwing in a few tricks of going backwards for my adventurous son. When needed Jerome showed great support to my daughter who needed a little extra reassurance when facing the more difficult runs. I also learned a lot myself which will improve both my skiing and confidence. What made the lessons even more special was Jerome's knowledge of the mountains and the local wildlife. It added a new layer of appreciation to our time on the slopes. We covered a huge variety of the terrain over the day, making every run feel fun, safe and exciting. The ski over to Val d'sere to the little bakery was a fantastic treat for lunch. I would highly recommend Jerome for families, beginners and anyone looking to have an enjoyable time on the mountains with an instructor who delivers skill, passion and knowledge. The Sutton Family

28 March 2026
Unprompted review
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Reply from Maison Sport

Hi David,

Thank you so much for your kind words. We’re thrilled to hear that you and your family had such a fun day with Jerome, and that everyone felt supported and confident on the slopes.

We really appreciate your recommendation and are delighted that Maison Sport could be part of such a memorable experience for you.

Hoping to see you again next year!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Tignes Easter break

site friendly & easy to navigate re instructor profiles, reviews and availability. great comms system allowing direct contact with instructor b4 the day to share info/wishes and queries & confirm meeting place. competitively priced too. thank you. Benoit was amazing. we would def book through Maison Sport again.

29 March 2026
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Reply from Maison Sport

Hi Christina,

Thank you very much for your kind review. We’re glad to hear that you found the platform easy to use and that the communication worked well for you ahead of your lesson.

It’s great to hear Benoit made your experience enjoyable. We really appreciate you choosing Maison Sport and look forward to assisting you again in the future!

-Maison Sport Customer Success Team

Rated 5 out of 5 stars

I booked ski lessons on line

I booked ski lessons on line. Communication was great . They provided me with a fantastic instructor.

28 March 2026
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Reply from Maison Sport

Hi Karen,
Thank you for your lovely feedback, We are delighted to hear that you found the booking process smooth and efficient, and that you used our team to assist you with your booking. We are glad you had an excellent trip to Flaine and enjoyed your lessons with Guy C. Hope to see you again next year!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience, wonderful and lovely instructors

28 March 2026
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Reply from Maison Sport

Hi Katie,
We appreciate your feedback, it's great to know that everything met your expectations from booking your lessons, to enjoying your holiday in Les Arcs 2000 with instructor Tiziana P. Thank you for choosing Maison Sport and we hope to see you again next winter! - Customer Success Team

Rated 1 out of 5 stars

We were forced to cancel due to the war…

We were forced to cancel due to the war in Israel and the suspension of all flights, making travel impossible.

Despite this being entirely beyond our control and cancelling in advance, no refund or partial refund was offered. The instructor chose to apply the policy rigidly without any consideration of the circumstances.

Very disappointing experience, especially given the situation. I would strongly advise others to be aware of the strict cancellation terms before booking.

15 March 2026
Unprompted review
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Reply from Maison Sport

Hi Liad,

Thank you for taking the time to share your feedback. We are very sorry to hear about the difficult circumstances that prevented you from travelling and how disappointing this must have been.

As a marketplace, we act as the booking agent between customers and instructors and are therefore bound by the agreed terms and conditions, including the cancellation policy chosen by the instructor. These policies exist to protect instructors from loss of income when lessons have been booked and in this case, the instructor was available and prepared to deliver the lessons as scheduled.

We sympathise with your situation but we are contractually obligated to uphold the cancellation terms, which is why we were unable to offer a refund or partial refund in this instance. We did check with the instructor if they were happy to refund but unfortunately they wanted to follow to the cancellation policy, as the booking was due to start in less than a week. These terms are standard across the industry and we are sorry that you found them to be inflexible.

Thank you again for sharing your perspective.

- Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great instructor

27 March 2026
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Reply from Maison Sport

Hi Jennifer,
Thank you for your positive review. It's great to hear you had a fantastic experience on your lessons with Hugo B in Chamonix. We hope to see you again next year!
- Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great skiing lesson and easy booking…

Great skiing lesson and easy booking and good communication throughout.

26 March 2026
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Reply from Maison Sport

Hi Aiysha,
Thank you for your lovely feedback. We are delighted to hear that the booking process was smooth and efficient and that you found our team was good at communicating. It's great to hear that you had such a positive experience overall with Sophia M in Chamonix. We really appreciate your review and look forward to welcoming you again in the future! - Maison Sport Customer Success Team

Rated 5 out of 5 stars

Maison Sport - simple / good value and high quality

We found Maison Sport on line and found the booking process ever so simple. The price was good value and we got an excellent instructor in Eric C for a lesson in Tignes. Would highly recommend both Maison and Eric C.

15 March 2026
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Reply from Maison Sport

Hi Brendan,
We appreciate your feedback, it's great to know that everything exceeded your expectations from booking your lessons, to enjoying your holiday in Tignes with instructor Eric C. Thank you for choosing Maison Sport and we hope to see you again next winter! - Customer Success Team

Rated 5 out of 5 stars

Great choice of instructors!

Great choice of instructors for all languages and really clear booking process and communication options with your instructor

25 March 2026
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Reply from Maison Sport

Hi Katie,
Thank you for your kind words. We are glad to hear you enjoyed the booking process and found it convenient to choose your own instructor Bernadette C in Zermatt and from a wide range of languages too! We hope to see you again next year! - Maison Sport Customer Success Team

Rated 5 out of 5 stars

Huge shout out to Cyril @ Maison Sport…

Huge shout out to Cyril @ Maison Sport for our 6 hour lesson over 2 days… He showed us some incredible routes, gave amazing advice and was patient, friendly and really understanding. Would definitely recommend - see you again!

19 March 2026
Unprompted review
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Reply from Maison Sport

Hi Ellie,
Thank you for your lovely review. It's great to hear you had a fantastic time with Cyril. We are so glad that his patient and personable approach made your experience a positive one. We hope to see you again next year! -Maison Sport Customer Success Team

Rated 5 out of 5 stars

Easy to Book and a great experienced…

Easy to Book and a great experienced instructor - liked being able to select your instructor.

24 March 2026
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Reply from Maison Sport

Hi Julie,
Thank you for your kind words. We are glad to hear you enjoyed the booking process and found it convenient to choose your own instructor Chiara P in Courmayeur. We hope to see you again next year!
-Maison Sport customer Success Team

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