Terrible freaking customer service, the delivery service is horrible. It’s now been over 2 months & I still have not gotten what I ordered back in December because it was suppose to be a Christmas gif... See more
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Scam business. Ordered 2 sweatshirts on 12/5/22 and as of 1/20/23, I still have received nothing. When you email them, the email bounces back. Calling credit card to report fraud.
I gave a review Aug 27 and said they were very good about sending my order out well I got the wrong order said to keep and they would send right order I have been waiting since Aug 31 to receive the... See more
I have ordered an essentials hoodie and the quality is amazing. Shipping time was also amazing. I will definitely order again!
Company replied
Company details
Written by the company
Welcome to Maison Vault, where luxury streetwear reaches new heights of sophistication and style. We are your destination for elevated urban aesthetics and fashion that inspires confidence and empowerment. At Maison Vault, we believe that streetwear can transcend boundaries and blend seamlessly with luxury, creating a new realm of fashion that is uniquely bold and refined. Our carefully curated collections feature iconic pieces, meticulously crafted to embody the essence of modernity and elegance.
Contact info
244 5th Ave #2, 10001, New York, United States
- info@maisonvault.com
- maisonvault.com
2.2
Poor
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Scam business
Scam business. Ordered 2 sweatshirts on 12/5/22 and as of 1/20/23, I still have received nothing. When you email them, the email bounces back. Calling credit card to report fraud.
2 December 2023
Terrible freaking customer service
Terrible freaking customer service, the delivery service is horrible. It’s now been over 2 months & I still have not gotten what I ordered back in December because it was suppose to be a Christmas gift. I will never order through them again & I hope their site gets shut down. Wack ass website. F you
6 December 2023
They didn’t send me a tracking number…
They didn’t send me a tracking number for my package, and my package hasn’t arrived yet. It’s been almost a month and a half
19 October 2023
Product not delivered and no response…
Product not delivered and no response to any emails asking for updates
Absolute scam
18 October 2023
Never received my items
Never received my items
No one gets back intouch when you email about it items. Scam of a company
8 October 2023
Scammers
Scammers, never informed me item was dispatched, never received my item. Never replied to my numerous emails. Luckily I bought on my credit card and they got my money back for me.
7 October 2023
Scam site beware
Never received my hoodie. This site is a scam!! Took my money and ran!!
2 October 2023
Its a scam
Its a scam. I ordered two hoodies long time ago and I didnt receive it until now. They even didnt provide tracking number.
22 September 2023
Still waiting for my order for over a…
Still waiting for my order for over a month. Waste of 50£
23 September 2023
I never received my parcel
I never received my parcel
Kept getting emails saying it should arrive, however I had no way of contacting them and never received my package. Very very disappointed
23 September 2023
Never received order
23 September 2023
i never received my packages yet and…
i never received my packages yet and its more than a month
23 September 2023
I gave a review Aug 27 and said they…
I gave a review Aug 27 and said they were very good about sending my order out well I got the wrong order said to keep and they would send right order I have been waiting since Aug 31 to receive the order and keep getting emails saying on its way well it is Nov 1 and I still haven't received my order and now the email I have to them does not work.they are the worst company I have ever dealt with.i hope the company goes down not very happy they didn't do anything but lie..AND IM SURE I WONT GET A RESPONSE like I did before
27 August 2023
Unprompted review
Horrible
Horrible, horrible horrible place to order from. I placed a birthday order send 130+ dollars contact them multiple times on email they only reply twice to me then I tried to email them back and I don’t know if they blocked me but it says either the email address was wrong which it wasn’t or they blocked you. I will never ever order from this place ever again. They are horrible customer service you can’t get in touch.
1 September 2023
Scam stay away
Ordered an essential hoody months ago. Have never came. Reviews must be fake. Never respond to emails. Shambles and fraudsters. Shocking service.
27 September 2023
Unprompted review
Reply from MAISON VAULT
We appreciate your recommendation! Quality is at the heart of everything we do, and we're glad to hear that you loved the hoodie. Your support means the world to us, and we hope to see you back soon!
I immediately got a really nice…
I immediately got a really nice experience from Maison Vault from the first time i saw the website!
20 July 2023
Unprompted review
Reply from MAISON VAULT
Thank you for your positive feedback on our website experience! We strive to create a seamless and enjoyable shopping experience, and we're delighted to know that we hit the mark for you. Happy shopping.
Nice products
20 July 2023
Unprompted review
Reply from MAISON VAULT
Thank you for your review! We're glad you liked our products. Your support keeps us motivated to continue providing top-notch items for our valued customers like you. We hope to see you again soon
Amazing quality
I have ordered an essentials hoodie and the quality is amazing. Shipping time was also amazing. I will definitely order again!
22 April 2023
Unprompted review
Reply from MAISON VAULT
Thank you for choosing our essentials hoodie! We put great effort into ensuring the quality of our products and shipping efficiency, and we're thrilled to hear that you had an amazing experience. We can't wait to serve you again in the future!
Top notch
Absolutely love their service, excellent customer service and my Essentials hoodie is of such good quality.
Came with original packaging as well. Definitely recommend
25 June 2023
Unprompted review
Reply from MAISON VAULT
Wow, thank you for the glowing review! Your satisfaction with our Essentials hoodie and our customer service truly means the world to us. We take pride in providing quality products with original packaging, and we're thrilled to hear that we've met your expectations. Your recommendation fuels our passion for excellence, and we look forward to having the pleasure of serving you again soon. Happy wearing
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