Make An Entrance Reviews 312

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mats, which are often described as well-made, robust, and long-lasting. Many people appreciate the excellent service, noting the friendly and helpful staff, efficient ordering process, and prompt delivery. The ability to customize products to exact specifications is also a frequently highlighted positive aspect. However, some customers experienced issues with incorrect orders, specifically regarding product dimensions, even after confirming changes with the company. A few other people also felt that delivery services were sometimes problematic, with delays or miscommunications about delivery times and locations.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, durability, and... See more

Quality

Reviewers express high satisfaction with product quality. Customers consistently praise the excellent quality... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional, speedy, and... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sage Blinds, The team consists of Claire, meeting with us, talking about what we would like and the sort of look we were looking for, very very helpful and informative…. Then making the booking for M... See more

Rated 5 out of 5 stars

First time using Make An Entrance and I haven’t any complaints. I ordered on Sunday a Modern Edge door mat plus non slip membrane it arrived on Tuesday. Great communication in between great product a... See more

Rated 5 out of 5 stars

My telephone enquiry was meet with courtesy, and assistance in identifying the exact product I required. Order was placed and the mat was received on the date promised. I am very satisfied with the... See more

Rated 5 out of 5 stars

Many thanks to David Harrison and the team at Make An Entrance for creating a superb door mat that now has pride of place at Faithful Hound Media Ltd. Attentive customer service, quality product and s... See more


Company details

  1. Home & Garden

Written by the company

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Superb product

Superb product, great quality 😁

24 January 2026
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thanks for your review! We’re glad the quality met your expectations, as that’s exactly what we aim for.

Rated 5 out of 5 stars

Good communication...great product

Good communication...great product, excellent service. Will definitely return.

22 December 2025
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thank you for your kind feedback. We're so pleased to hear you were happy with both the product and service. If you ever need help with another matting project, we’ll be ready.

Rated 5 out of 5 stars

Great mat and fast service

Great mat and fast service, also good measuring advice on the website.

10 December 2025
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thanks for your feedback. We're glad the mat fits well and that our measuring advice helped. We’re always here to make it easy to get the right solution first time.

Rated 4 out of 5 stars

Brilliant bespoke door mat

I ordered a bespoke doormat featuring a custom design my husband created, including feet, paws, and specific text in our chosen font. The final product was made to our exact specifications and looks absolutely fabulous in our porch. We couldn't be happier with the result!

While the product was fantastic, the service interaction wasn't as enthusiastic. The rep managing my order was professional but seemed somewhat standoffish and unapproachable. I would have appreciated a more helpful and engaged experience. I persisted only because no other company could meet my specific needs.

3 December 2025
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thank you so much for your thoughtful review. We’re absolutely delighted to hear how much you love your bespoke mat, especially with such personal design behind it. Its always a privilege to bring unique ideas to life.

We really appreciate your honest feedback about the service too. While we’re glad to hear your order was handled professionally, we’re sorry to hear the interaction didn’t feel as warm or engaging as it should have.

That’s not the experience we aim to provide, and we’ll certainly reflect on this to ensure every part of our service matches the care we put into our products.

Thank you again for choosing and sticking with us when it mattered. We’re so pleased we could deliver exactly what you envisioned.

Rated 5 out of 5 stars

Excellent quality and speedy service

Excellent quality and speedy service. This is the second mat we have ordered from this company, and we would recommend them.

9 January 2026
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thank you for your repeat order and kind words. We're pleased to hear you're happy with the quality and service. It's great to know you'd recommend us.

Rated 5 out of 5 stars

Lovely coir doormat

Lovely coir doormat, can’t believe I didn’t buy one sooner!
I bought an internal mat as well as a thick coir one to sit outside in our porch, as it’s sewn on the edge it looks particularly smart.
I’ll buy another one for the back door as you can get them made to measure.
I did also buy the coir cleaning brush which made me chuckle as it’s really a lovely old fashioned scrubbing brush which does exactly what is needed to give the coir a weekly quick “scrub”.
The mats are packed with spare coir pieces which are great for the garden.

21 January 2026
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thank you for such a thoughtful review. We're delighted the mats are both practical and smart, and it’s wonderful to hear the brush brought a smile. It’s always lovely to see the coir tufts being put to good use, and the garden is a perfect spot for them! We look forward to helping with your back door mat when the time comes.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Door mats were great quality, made to measure and fitted perfectly.
The personalised one with the name of our business on it looks fabulous. And all round efficient and prompt quality service.

24 February 2025
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Thanks for your kind words. We're so pleased the mats fit perfectly and that your personalised one makes a great impression. It's always our goal to deliver the right solution with efficient service.

Rated 5 out of 5 stars

Very pleased with my purchase

I bought a Large Coir Doormat 30 mm thickness, it has a braided edge, this is just like the one I bought in the early 1980s.

I reckon that I had been a bit rough with the old one, banging it against the wall to clean off any debris, otherwise it would still be good.
I am pleased with my new coir mat

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, fantastic customer service if you need to chat to someone over your order. Arrived on time well packaged. Excellent quality. I have ordered 5 of their doormats over the years and never been disappointed.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Will defo use them again!

The team was great and reached out to us as we had a very strange size to double check all was in order before producing the mat. Lovely quality and good value for money. Will defo use them again!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

This is my second door mat from here and its as good as the original (that lasted 5 years). It is the only place I would go to for a number of reasons: a British company, excellent products, easy to use website, quick delivery. Who could ask for more?

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Good quality mat

Good quality mat, easy to order to my precise requirements and swiftly delivered.
Not the first time I’ve used this company and whilst the mats aren’t cheap, they’re very good quality and long lasting.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Coir made to measure matting. Excellent. Good quality product. Speedy delivery

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

A great easy to use ordering process. Measurements in half centimeter increments meant that our new coir mat fits in the front door mat well like a glove. Fast and efficient delivery with updates throughout. Top quality.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

First time using Make An Entrance and I…

First time using Make An Entrance and I haven’t any complaints. I ordered on Sunday a Modern Edge door mat plus non slip membrane it arrived on Tuesday. Great communication in between great product and really good service. Definitely worth a recommendation.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Could not recommend more highly

Could not recommend more highly. Brooke in Customer Service was super helpful. I had a bespoke order and she ensured it was delivered within 2 days! ... what more could you ask for. THANKU 🤩

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Products

Have used Make An Entrance on several occasions, over a number of years, for supplying new doormats for house. Their website is easy navigate and offers wide range of products. Ordering is easy and delivery very quick. Products are excellent quality and robust. Overall very happy and would recommend to anyone thinking of ordering from them.

14 August 2025
Unprompted review

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