Make An Entrance Reviews 312

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mats, which are often described as well-made, robust, and long-lasting. Many people appreciate the excellent service, noting the friendly and helpful staff, efficient ordering process, and prompt delivery. The ability to customize products to exact specifications is also a frequently highlighted positive aspect. However, some customers experienced issues with incorrect orders, specifically regarding product dimensions, even after confirming changes with the company. A few other people also felt that delivery services were sometimes problematic, with delays or miscommunications about delivery times and locations.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, durability, and... See more

Quality

Reviewers express high satisfaction with product quality. Customers consistently praise the excellent quality... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional, speedy, and... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sage Blinds, The team consists of Claire, meeting with us, talking about what we would like and the sort of look we were looking for, very very helpful and informative…. Then making the booking for M... See more

Rated 5 out of 5 stars

First time using Make An Entrance and I haven’t any complaints. I ordered on Sunday a Modern Edge door mat plus non slip membrane it arrived on Tuesday. Great communication in between great product a... See more

Rated 5 out of 5 stars

My telephone enquiry was meet with courtesy, and assistance in identifying the exact product I required. Order was placed and the mat was received on the date promised. I am very satisfied with the... See more

Rated 5 out of 5 stars

Many thanks to David Harrison and the team at Make An Entrance for creating a superb door mat that now has pride of place at Faithful Hound Media Ltd. Attentive customer service, quality product and s... See more


Company details

  1. Home & Garden

Written by the company

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly Recommend …

This is the second time we have ordered a doormat from Make an Entrance. The quality is fantastic, the website simple to use and order from and the delivery prompt. We are delighted with our made to measure front doormat and would not hesitate to order from them again.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

We were trying to buy a replacement doorwell mat. Drew a blank at local carpet shops. Found Make an Entrance online, great website and ordered a sample, which arrived in 2 days. Went ahead and ordered a mat cut to size, which arrived in 2 days. Followed installation instructions and it fitted perfectly. Brilliant!

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect new doormat

First class product delivered very quickly without any fuss. I'm very pleased with the two new doormats: easy to lay and cut to fit with a lovely uniform warm colour. Clearly a good quality coir.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Fab company

Cannot recommend Make an Entrance highly enough. We got a personalised mat for our office entrance with the company logo on, the colous are perfect and the quality is so high. thank you again

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Fab and speedy service

Great customer service and great product. Ordered an unusually sized item - received an email to double check the measurements as they were unusual - then item dispatched that afternoon and received the next morning. Fab!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Great speedy service.

Quick reliable service from
Make An Entrance. Love our new extra large door mat with the cleaning brush. Will use company again in a heartbeat!

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Simple Process for Ordering a Custom Mat

Clear simple ordering process for a good quality custom fit coir door mat. Item delivered a day earlier than forecast (a good thing). 24 hours at room temperature and the mat was as flat as a flat thing and a perfect fit.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality mat

Responsive and friendly service. Turned artwork around quickly and produced an excellent quality mat in reasonable time. Very pleased with our new entrance mat and would happily use again.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product good customer contact

I bought a jute doormat. The price was great and the mat is lovely. Very attractive. The delivery was two weeks, I received plenty of messages keeping me up to date, so this wasn’t an issue. Would definitely recommend.

24 January 2025
Unprompted review

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