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Making Memories London Reviews 74

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TrustScore 4.5 out of 5

4.6

Childrens Toy Store
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Rated 4 out of 5 stars

The toy doll and clothing attachment are all lovely. The only comment would relate to packaging. The little plastic fixing tags are fiddly to remove with the potential danger of leaving an end still a... See more

Rated 4 out of 5 stars

Good prices but delivery took a while, I think 6 days. It was despatched using DPD on day 5 after ordering. I messaged customer services on day 5 (before I got the despatch email) and still not heard... See more

Rated 5 out of 5 stars

Never used of this website before but was best price for the well known brand item I wanted for a gift. Couldn’t be happier! Super speedy delivery, great range and item packaged ethically and well! Ve... See more

Rated 5 out of 5 stars

Great little Shop for my Babies needs. Stumbled across it while searching the web, so glad I did, happy to put money in the pocket of smaller businesses, rather than the greedy big companies. Great Va... See more

Company details

  1. Childrens Toy Store
  2. Baby shop

Written by the company

Making Memories London offers premium children's toys and accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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Rated 1 out of 5 stars

I returned items back nearly 3 weeks…

I returned items back nearly 3 weeks ago with no response or refund.

3 April 2023
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Reply from Making Memories London

Hi Louise, thanks for taking the time to leave us a review. I must start with an apology in regards to the service you have received. I can see that you were in touch on Bank holiday (8th May) and the team have now dealt with, and processed your refund. We only scanned your return towards the end of last week but I am not sure whether that was a delay with the item arriving back to us or a delay our end. Either way, I apologise. If there is anything further I can do for you, please dont hesitate to reach out either via our customer service team or via our social media pages. Regards Ben.

Rated 5 out of 5 stars

Great little company

Great little company. First time I’ve ordered from them as they had a huge sale on little Dutch toys which we love. Didn’t quite think it was genuine but items came 2 days after ordering and all packed well. Will definitely be using again!

1 May 2023
Rated 2 out of 5 stars

Paid for next day on the Thursday but…

Paid for next day on the Thursday but only due to receive items on Monday. Yet to see the quality but so far I’m disappointed

26 February 2023
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Reply from Making Memories London

Hi Lauren, thanks for taking the time to leave us a review and sorry to hear that you are disappointed with your delivery. I have checked your order and can see that it was placed at 12.42pm on Thursday (23rd Feb). We dispatched the items almost straight away and it was collected by our courier DPD at 2pm. Unfortunately, due to your delivery address being classified as Highlands and not mainland UK, DPD take a minimum of 2 days to deliver the parcel. We do specify on our delivery page that next day delivery is only available for Mainland UK. They also do not deliver on Saturdays. I apologise for any confusion regarding the next day delivery service and have processed a refund of your entire delivery fee as a gesture of goodwill.

I can see from the delivery tracking that you have received your parcel now. I hope your happy with the bits that you ordered and if there is anything else we can do for you, please reach out to us directly. You can find all our details on the contact us section of our website alternatively send us a direct message through our social media pages.

Regards

Ben

Rated 5 out of 5 stars

A wonderful range of good quality toys

I came across the website after doing a search for toys for our 2 year old grandson. I was very impressed by the range of toys and particularly liked the wooden range. We actually purchased a ramp car racer which our grandson loves playing with. It is made to a very high quality and looks like it will last for years. The delivery time was very quick and the product well packaged. I would certainly recommend this company.

11 January 2023

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