Making MusicReviews 

128
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional advice and support received, often describing the staff as extremely helpful, efficient, and knowledgeable. Many appreciate the prompt and clear communication, noting that their questions were answered speedily and problems resolved quickly. The service is frequently praised for its effectiveness and efficiency, with people feeling confident in seeking assistance for various needs. However, some customers also noted that they had to wait until after the new year to speak with someone to sort out a problem, indicating occasional delays in response times.

What people talk about most

Response time

Customers consistently note positive experiences with response times, highlighting prompt and helpful replies... See more

Staff

Consumers find staff to be positive, consistently describing them as extremely helpful, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being helpful,... See more

Service

People report positive experiences with the service, highlighting its effectiveness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang MakingMusic and spoke to friendly advisor (Catherine) without having to go through endless options and dire music. She provided plenty of sensible advice and followed that with a very detailed e... See more

Rated 5 out of 5 stars

The advice received from Making Music was exceptional. Our orchestra was involved in a most unfortunate incident which could have caused us great problems. The support and advice from Making Music was... See more

Rated 5 out of 5 stars

The Making Music staff have always been extremely helpful and very efficient. They have been easy to contact and quick with their responses. They are the definite ‘go to’ organisation when you need... See more

Rated 5 out of 5 stars

Spoke with Tom who was very approachable and helpful All my questions were speedily answered So pleasant to interact with another human - sadly a rapidly vanishing facility today


Company details

  1. #4 of 13 best companies in Non-profit organisation
  2. #56 of 136 best companies in Insurance company
  3. #2 of 3 best companies in Music Management and Promotion

Written by the company

Making Music is the UK’s membership organisation for leisure-time music, with around 3,850 groups representing around 228,000 music makers across the UK. We are dedicated to empowering everyone, whatever their background or experience, to come together in their community to make or present music.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(128)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Catherine, was very helpful and knew exactly what I was asking about. Giving me the correct information.

21 March 2025
Rated 4 out of 5 stars

The platform

The platform, although limited in look and feel options, offers a very cost effective solution for small music groups on a tight budget. Membership functionality is extremely helpful and the flexible configuration of site functionality and permissions is great, but could benefit from further expansion into more generous look and feel tailoring. I would thoroughly recommend the platform for small amateur groups with limited funds and technical skills.

5 March 2025
Rated 5 out of 5 stars

First-class support for amateur music groups

First-class support for amateur music groups. Making Music is the umbrella body for amateur music groups. The advice, guidance and support it gives is unrivalled and helps all of us be more 'professional' in our activities. The subscriptions are very affordable and the optional insurance cover is essential.

25 February 2025
Rated 5 out of 5 stars

Helpful staff

Staff at Making Music are always friendly, helpful and responsive. They explain things very well and put me at ease whenever I telephone.
Coupled with always being efficient and professional.

17 December 2024

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