Kept my deposit, lies and poor communication
I had a really disappointing experience with Mala Rooms which cost me almost £4k.
I ordered a building and paid a deposit. No definite date for installation was given, it was ‘pencilled in’ but I was told on the phone more than once that the date would be confirmed later.
I run an online shop and didn’t have my stock when I ordered the room. I got my stock back and realised there was no way it would fit in the room I’d ordered, which was the maximum size option. So I called Robert and explained and he told me it would be fine, I could have a full refund and they’d cancel my order.
A few days later he told me that I couldn’t, because they’d already built the frame. I was pretty suspicious of this. I said I’d try to sell the frame and the slot to someone else, and asked several times for plans / mock ups of the building so that I could do that. My requests were ignored. I asked for the CAD drawings of the frame, because I didn’t believe it had been made. I was told they’d be sent to me. Nothing.
I said I’d buy the frame. Robert had to check the price. Hang on, it was already made, shouldn’t he know the price?! Of course, it was more than the deposit I’d paid. No way I was handing over any more money. Still no CAD drawings had materialised. No proof it had been made.
I have given up now, clearly Robert / Mala rooms have spent my deposit elsewhere and have no intention of giving it back. I desperately need the money, but my family needs my full attention right now, and I don’t have the energy to fight for it.
Please be extremely careful if you use this company.
