The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more
Company replied
This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more
Company replied
Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more
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Company details
- #71 of 284 best companies in Jewellery shop
Written by the company
Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......
Contact info
Tan Y Gofer, Sarn, LL53 8EU, Pwllheli, United Kingdom
- 01621 483 202
- maldonjewellery@gmail.com
- maldonjewellery.co.uk
4.9
Excellent
508 reviews
Asks customers to review
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Great service and products
Have made several purchases from Maldon Jewellery. Always receive beautiful products, arriving quickly and always well packaged. Have purchased necklace chains and charms, they are detailed and well made. Always kept informed of when item dispatched.
8 November 2023
Reply from Maldon Jewellery Co
Hello,
thank you for the review and apologies for the delay in responding.
It appears Trustpilot did not alert me to this one!!
Also, thank you for the orders you have placed so far, and I am glad you are happy with everything.
Please let us know if we can ever help and we will do our best.
Take care and Merry Christmas
Kind regards Simon
The jewelry here is a work of art
The jewelry here is a work of art, and the packaging is equally impressive.
25 November 2023
Unprompted review
Reply from Maldon Jewellery Co
Hello,
thank you so much for those kind words.
I see there is no order number or details so I can't look at what you bought.
Anyway, thank you again.
Kind regards Simon
Quick and easy
31 October 2023
Reply from Maldon Jewellery Co
Hello,
thank you for the feedback and positive review.
I am glad that the website was quick and easy as some don't find it quite so easy to navigate.
We always try to make the flow as easy as we can.
Anyway, thank you again and more importantly, I hope you liked the charms you purchased!!
Take care
Kind regards Simon
Reply from Maldon Jewellery Co
Hello,
thank you so much for the stars and review.
I am glad you are happy with the charms!
Sorry for the delay in replying.
Take care
Kind regards Simon
Great exp from step 1 to the end!
Great purchase exp. on top of very beautiful items. I’d recommend!
12 October 2023
Reply from Maldon Jewellery Co
Ciao.
Wow, grazie per la recensione e per l'enorme ordine.
Sono felice che tutti siano arrivati in Italia sani e salvi e che voi siate felici.
Per favore, fai attenzione e facci sapere se possiamo aiutarti
Cordiali saluti Simone
====
Hello.
Wow, thank you for the review as well as the massive order.
I am glad all arrived in Italy safely and that you are happy.
Please take care and let us know if we can ever help
Kind regards Simon
Quick reliable service and good communication
I have ordered several silver charms from Maldons Jewellery and found them to provide helpful advice and quick reliable service. Good communication if you have any query and always helpful.
11 October 2023
Reply from Maldon Jewellery Co
Several Charms?
I just looked back at your orders and, FRIGHTENINGLY, you have been ordering since 2014, so, thank you very much.
I always try to respond to questions and queries as soon as possible as it's a win-win situation. There's nothing worse than waiting for a reply that never materialises!
Well, here's to the next ten years B-)
Take care
Kind regards SImon
Reply from Maldon Jewellery Co
Hello,
thank you very much for the review and stars.
I am glad you liked the service, we do try!
Please let us know if we can ever help and we will always try.
Sorry for the delay in replying.
Kind regards SImon
I feel that communication and honesty…
I feel that communication and honesty is the best tool to have when you are running a business. This is definately what i found with Maldon jewellery. Very good communication and very good service.
25 September 2023
Reply from Maldon Jewellery Co
Hello,
thank you so much for that review, it is very nice to hear that you are happy with everything. And, I should also thank you for all the orders with the large number of charms you have ordered, so far. I hope things are going well for you and hope we can help again.
Take care
Kind regards Simon
A Gold Standard Service Provider
Products are always good quality and authentic. Delivery is quite fast, too. Over all, I've found the service delivery at a high standard. I would reccommend this store to others.
18 October 2023
Reply from Maldon Jewellery Co
Hello,
thank you so much for the review and stars as well as all the orders you have placed.
Sorry for the payment issues that you experienced originally.
Hopefully the update to the paypal and stripe website modules will continue to work well for you.
Take care and please let us know if we can ever assist.
Kind regards Simon
Reply from Maldon Jewellery Co
Hello,
I think I remember speaking to you on the phone a while back. I hope the recipient liked the charm and took it in the way you wanted!
Thank you for the review.
As always they are very much appreciated.
Take care and please let us know if we can ever assist in the future
Kind regards Simon
Brilliant service
Can't believe how helpful the staff were at Maldon Jewellery. They went the extra mile to ensure that my Great Niece was able to enjoy wearing her new necklace at her 'sweet 16th' birthday party. It was a pleasant surprise to note the good quality of the charm and chain as the price had been so reasonable. Thank you for excellent service.
7 October 2023
Unprompted review
Reply from Maldon Jewellery Co
Ohhhh, don't tell me the price was reasonable as I will have to increase them!!
Only joking!
Thank you so much for taking the time to write the review. I think the sad thing nowadays is that you expect something to go wrong or for someone NOT to do what they say they are going to do, which seems to be more commonplace now. When things do work out you are left with this feeling of joy that what should have happened, HAS happened.
Maybe it's just the Victor Meldrew in me (Look him up kids)
Anyway, thank you again and please let us know if we can ever help in the future.
Kind regards Simon
Reply from Maldon Jewellery Co
Hello.
Thank you so much for the order and review and I am glad you like the silver skier charm.
Just in case you need any other skiing charms, we also have ski poles charms as well as snowflakes charms and snow persons charms.
I am not sure if it's politically correct to call a snowman a snowman.
Anyway "Snowflakes" aside.
Take care
Kind regards Simon
Excellent Service, Quality Products
Everything about the service from this company was excellent. Speed of delivery, good quality of the item and the fact that they offer a free soldering service.
4 September 2023
Reply from Maldon Jewellery Co
B-)
Thank you very much for the review, stars and well, everything.
I am glad you are happy.
The soldering service is great for that extra bit of security, whether the charm will be used as a pendant and therefore won't come off the chain too easily, or if you want the charms placed on a charm bracelet and then the rings soldered closed.
Once again, many thanks and hope to see you again
Kind regards Simon
Super fast delivery and excellent…
Super fast delivery and excellent quality. Maldon are my go to if I need a Sterling silver charm for a speedy delivery. I know they’ll be efficient.
27 August 2023
Reply from Maldon Jewellery Co
Hello again.
Thank you for the review as well as all the orders you have placed over the past few years.
We do try to dispatch as quickly as possible and then it's down to the courier and Royal Mail are USUALLY fairly good but I would never rely on their delivery "AIM" of one to two days!
Best to get in nice and early for Christmas!
Saying that, a few customers have been ordering Christmas charms since July, from memory, so it's never too early.
Thank you again
Kind regards
Simon
Excellent shopping experience
Excellent shopping experience. Easy to order, nice product and fast delivery.
18 August 2023
Reply from Maldon Jewellery Co
Hello again.
Thank you very much for those nice words, they are always appreciated and welcomed!
I just looked up your information and could see you placed an order with us back in 2011!! So, thank you for being an old customer, or maybe that's not the best way to refer to a customer.
Maybe a repeat customer would have sounded better, but anyway, thank you.
Kind regards Simon
Just superb customer service
I contacted this company with a view to buying a full set of "12 Days of Christmas" silver charms. They were so helpful, with selecting the correct set, and ensuring I didn't get muddled up with which ones I should be ordering. A real personal service, can't praise them enought. My charms are delightful, I could not be more happy and would not hesitate to use them again.
24 August 2023
Reply from Maldon Jewellery Co
Hello,
it's lovely to hear from you and thank you so much for the review.
I must admit when you asked for a photo of the full set of larger 12 Days of Christmas charms, I wondered how long it would take me! BUT, when customers ask these questions, it makes me find ways of getting the information to customers as quickly as possible for their benefit as well as mine. I think the only issue was my awful photography skills, so, from memory, I photographed a number of times in batches of a few at a time as well as the whole set. Anyway, it worked in the end, so thank you.
Take care and please let us know if we can ever help. We do have the smaller set of 12 Days of Christmas charms too, just in case you need a different set, as well as Father Christmas charms and Rudolph charms and not forgetting the good old Santa's sleigh charms.
Kind regards
Simon
Quick Communication thanks
6 August 2023
Reply from Maldon Jewellery Co
Hello,
thank you so much for leaving the review.
Looking back at the order I remember our emails and I do hope the person liked the charm.
As always, please let us know if we can help.
Take care
Kind regards Simon
Reply from Maldon Jewellery Co
Well, the pleasure is all ours!
It's always nice to hear from customers that are happy, and most are!
Anyway, thank you again and hope to see you again.
Take care
Kind regards Simon
Great and fast service
7 August 2023
Reply from Maldon Jewellery Co
Hello again.
Thank you for the multiple reviews.
I am glad the speed to get the charm "Down Under" was fast.
Some of our Australian customers do say that it can be a little slow on occasion. Possibly due to Aus Post and possibly some remote addresses.
Thank you again and please let us know if we can ever help in the future
Kind regards Simon
Reply from Maldon Jewellery Co
Hello,
thank you so much for taking the time to leave us a review, and a positive one at that!
I am glad you liked the service and delivery, but most of all, I hope you like the items themselves?
Anyway, if we can ever help then please let us know
Kind regards Simon
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