mammotion.com Reviews 2,461

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and performance, noting how well they handle various terrains and leave lawns looking pristine. Many appreciate the ease of operation and setup, often highlighting the intuitive app and efficient cutting capabilities that save significant time. The customer service is also consistently described as exceptional, with many consumers commending the responsive, helpful, and professional support team. However, some people were dissatisfied with specific issues, such as occasional difficulties with product connectivity or mapping. A few reviewers also mentioned concerns regarding product safety, particularly when children are present, and some experienced problems with product durability or receiving timely support for repairs and replacements.

What people talk about most

Product

Customers consistently note positive experiences with the product, particularly praising its ability to cut... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the support team for being... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the cutting performance,... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the ease of setup and... See more

Service

People report positive experiences with service. Many customers praise the quick responses, clear... See more

Based on these reviews

Rated 5 out of 5 stars

I did bought the Luba mini a year ago for my estate in Italy. Main issue, it should be operated automatically and remote through WiFi out from Germany. I do follow the action to a separate camera loca... See more

Rated 5 out of 5 stars

Dealing with Mammotion has been a joy. Rarely, in this day and age, are you treated with appreciation and respect by any company. But ever since my Yuka Mini 500 arrived, they've been wonderful to dea... See more

Rated 5 out of 5 stars

I’ve been using the Luba 2 Awd 5000 for a while now, and l am extremely impressed. It’s incredibly reliable-once it’s set up , it just gets on with the job without any fuss. The all wheel drive featur... See more

Rated 5 out of 5 stars

I pledged for a Yuka during a Kickstarter campaign. The robot mower eventually came and has had some teething issues, but overall the Mammotion team has been pretty responsive. When I have had issues,... See more


Company details

  1. Garden
  2. Lawn care service

Written by the company

LUBA AWD Series is the first and only Perimeter Wire Free Robot Lawn Mower that can handle complex lawns up to 5000 ㎡ (1.25 acres) with 75% slope (37°). Mammotion is leading the innovative outdoor robot solution, committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle. We provide Smarter Robot Lawn Mower, with 7+ Years of Robot Experience and 150+ Robotics Patents.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’ve been using the Luba 2 mower…

I’ve been using the Luba 2 mower in both wooded New Jersey and marshy New Orleans, and it’s been a game-changer. This mower handles diverse terrains with ease, navigating through trees and wet conditions without missing a beat. It rarely needs assistance, making it a reliable, hands-off solution. The Luba 2 cuts my yard efficiently, saving me time and effort. Highly recommend it for anyone looking for a robust, versatile robotic mower!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

We bought the little mower (mini 500)…

We bought the little mower (mini 500) it arrived in exactly the time we were told. Set up was a breeze, It does chew through the little 2.5ah battery pretty quick but a quick chat with the online guys and it turns out the bigger battery from the 800 will fit the 500 so suggest that if your mowing 40m2 or more

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Robotic lawn mower

Mower looks really nice, haven't hooked it up yet. Customer service was responsive, but it was difficult to talk to a human. They only have a 7 day price guarantee, so make sure to wait for sales as they won't match pricing if your product goes on sale after 7 days.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

I had to send my mower in for repairs…

I had to send my mower in for repairs since it stopped changing the cutting height and was giving errors. They were understanding when it took me a while to get the mower to them and communicated with me when they received it and started working on it. When there was an issue with the repairs, they let me know that I had options to either wait for parts or get a new mower.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Purchased a Gen 1 machine just over 2 years ago for approx $3000. My 2-year warranty just expired (totally understand they don’t last forever). I was told after many back and forth emails that my machine was out of warranty and would need sent in for repair at my expense. I inquired how much, waited again for a delayed response from Mammotion. They said they no longer service my machine. Keep in mind this is less than a month outside of my 2-year warranty. I am not blessed with a $3000 paper weight that they refuse to fix. They were kind enough to offer me a 10% discount off a brand new machine. I think I’ll pass. If you are considering buying a machine from this company. Do some research on other brands that have a better warranty - and a company that at least still repairs them after 2 years. Definitely did not get my Return on Investment. Very disappointing. I would think you would do better Mammotion. :(

1 September 2025
Unprompted review
mammotion.com logo

Reply from mammotion.com

Dear Kris,

Thank you for your feedback. We’d like to sincerely apologize for the frustration you’ve experienced with your Luba AWD 5000.

Regarding your repair request, since your machine is slightly beyond the 2-year warranty, we unfortunately cannot offer free repairs. Additionally, due to severe shortages in Luba 1 spare parts, we are unable to guarantee timely repairs, and we truly understand how this adds to the frustration.

I realize that the offer of a 10% discount on a new machine may not be the solution you were hoping for, and I truly regret that this did not meet your expectations. Your feedback will certainly be taken into account as we strive to improve.

I understand that this situation is less than ideal, but we genuinely appreciate your support, and we will continue to work on improving our processes for future customers.

Once again, I’m very sorry for the disappointment this has caused. If there is anything further we can do to help or if you’d like more information, please feel free to reach out.

Rated 5 out of 5 stars

Robot mowers really have come far

After seeing the Luba Mini in action, people need minute or two to accept that robot mowers have come this far. This little guy delivers everything as promised and more. The awd function is absolutely phenomenal, covering my steep hills without an issue. This is peak performance ladies and gentlemen.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Yuka mini 600 is a keeper!!!

Hello from another happy owner of a Yuka Mini 600!

Although I’m new to robotic lawn mowers, I have good experience with other robotic machinery (such as robot vacuum cleaners and robotic window cleaners) that make our lives easier.

The Yuka Mini is a great example of a value-for-money purchase with its user-friendly setup and excellent build quality and performance.

It might need a few tweaks to operate at full capacity (e.g., trimming closer to edges and navigating obstacles more accurately), but so far, it’s been great.

The only downside is that the iNavi service isn’t available in my region yet. Hopefully, this will change soon.

One technical detail that might be useful: my Yuka Mini 600 mows my 72-square-meter lawn in about 60 minutes with roughly 30% battery remaining. It suits my needs perfectly.

If you value cutting-edge technology, top-notch product quality, excellent customer support, time savings, and impressive results, the Yuka Mini by Mammotion is for you.

Thank you, Mammotion!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Mammotion Luba 2 AWD

I have eight Luba 2 2024 and 2025 mowers cutting 12 acres and don’t think there is a better robot mower out there. The product is well built, the lawns look amazing, improved hardware designs are incorporated into the product every year, and the customer care department is very responsive. I have had to send in several mowers for repair, and the process is generally painless. The turn around time for my most recent repair was three weeks which I find very respectable. Recently, they pushed a software update to one of my mowers that resolved a battery issue. These mowers take care and attention, but there is nothing better on the market at this point.

25 August 2025
Unprompted review
Rated 3 out of 5 stars

The setup is confusing

The setup is confusing. Wish there was a more informative video of explaining how each step works.

1 September 2025
Unprompted review
mammotion.com logo

Reply from mammotion.com

Dear Gauthier,

Thank you for sharing your feedback with us. We are committed to designing machines that are easy to use and practical. We understand that the setup process can be a bit confusing, and we appreciate your thoughts on improving it.

If you have any suggestions for improving our machines or app in the future, please feel free to reach out to us at any time. We’re always looking for ways to enhance the user experience.

Thanks again for your input, and we hope your experience with our product becomes more enjoyable!

Rated 5 out of 5 stars

The prompt communication with Mammotion

The prompt communication with the support team is top notch. When I was troubleshooting a problem I had with my Luba 2 AWD unit, the system seamlessly transitioned to an actual person which was very helpful. I didn’t have to ask. They are sending me a new power supply under my warranty coverage to address my charging issue.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support

I obtained a Yuka 1500 (2024) in August of 2024.
I also have two other brands of Robotic Mowers but the Mammotion Yuka is my favorite. It has operated nearly flawlessly for the last year with only minor problems that required Technical Support from Mammotion. In both cases, Mammotion responded to my needs very quickly and solved both issues with App and Firmware updates. In both of my cases, Customer Support was great.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great looking roboto, great looking lawn

The robot looks great and makes the lawn look great as well. I did have some minor problems at first but it was mainly due to the poorly placed RTK antena and some software glitches that Mammotion quickly resolved and was really responsive all the time.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Mammotion support

I contacted Mammotion with a question in regards to one of our robotic lawn mowers. The support was absolutely outstanding. The issue was resolved promptly and professionally. Both of our Mammotion lawn mowers have been a great asset to our home, especially this summer with it being a wet and hot summer. I would highly recommend Mammotion to others thinking of a robotic lawn mower.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Works as described. Customer support also good.

I’ve been really impressed with the Mammotion Yuka 1000. The computer vision works well, even at night, which makes a huge difference compared to other mowers. The setup process was straightforward and relatively painless, and whenever I’ve had questions, customer support has been quick and responsive in helping resolve them. Overall, it’s been a reliable and well-designed product that I’d happily recommend.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Luba Mini

Having already returned one robot mower that didn't do what it was supposed to, I was somewhat sceptical about trying another one.
How wrong I was. The Luba Mini is brilliant, it does exactly what I hoped for and more. It easily dealt with a quite steep bank and cuts two other areas of lawn to perfection.

15 August 2025
Unprompted review

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