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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the overall positive service experience. Many people are delighted with the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Consumers frequently commend the products for being soft, warm, and lightweight, with many expressing their satisfaction with items like comforters and sheets. However, some people were dissatisfied with the customer service, mentioning issues like unanswered emails, slow responses, or unhelpful interactions when problems arose. A few customers also experienced issues with product sizing or stitching coming apart after washing, leading to disappointment with the resolution provided by customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the comfort,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers reported negative interactions,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more

Company replied

Rated 5 out of 5 stars

The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more

Rated 5 out of 5 stars

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more


Company details

  1. Bedding Shop

Written by the company

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

FITS SUPER KING BED

My bed is huge like 3 full sized adults huge!
Bought this blanket last year and pulled it out recently because winter is here.
I love that it's warm but not heavy, we have another brand that goes in a Doona cover but it's really heavy and annoying when it moves inside the cover so back into storage for that one lol
Love the way it has decent over hand on the sides and at the bottom. It's pretty blue and the matching pillow cases fit all my different pillows but seriously if your bed is this big 2 pillow cases aren't enough we have 6 on our bed.
Would I buy again?
Yes I would. 5 star 🌟 from me.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Order No.MF83181

Order No.MF83181
I ordered 4 sets of bedsheets from this company on 15th May 2024. Unfortunately, one item was out of stock. I messaged their speakup email several times regarding my partially fulfilled order but no response.
Unfortunately, I took to this site and META to complain. I received feedback on both platforms within hours.
I have decided to amend my review based on the quick intervention today 29th May 2024 after we established that for some strange reason, the company actually responded to my emails but they were not in my inbox, spam or trash(She sent me screenshots on FB).
I have since received a refund and I'm now back to a happy customer 🙃. 😊

15 May 2024
Unprompted review
MF logo

Reply from MF

Hi Emily,

Thank you for voicing your concerns on Trustpilot. I’m sorry for any frustration you’ve experienced, and I’m committed to resolving this matter swiftly.

We have responded to your queries as promptly as possible, including our last communication on 27th May where we addressed the unavailability of the Sheridan Luxury Hotel Cotton 1000 Thread Count Sheet in midnight. We offered alternative colour options and have been awaiting your decision to either select a different set or process a refund.

Additionally, I understand your concerns regarding pricing. It’s important to note that our pricing was set based on the conditions at the time of your purchase. Currently, Sheridan is undergoing a mid-year sale, which has unexpectedly lowered their prices beyond our current discounts. Unfortunately, these market fluctuations are beyond our control.

To proceed, could you please respond to our email from 27th May? Confirming your preference for an alternative product or a refund will allow us to finalise your order promptly.

We aim to ensure your satisfaction and appreciate your understanding as we navigate these issues. Thank you for your prompt attention to this matter, and I look forward to your response.

Best regards,
Manchester Factory

Rated 5 out of 5 stars

comforter

The comforter I purchased is so soft, warm & so much easier than using a doona with a cover. The comforter is also so easy to wash in a big washing machine. I love purchasing off Manchester Factory & will continue to do so.

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Purchased Linenova Sheet Set and within…

Purchased Linenova Sheet Set and within 2 weeks and 2 washes the sheets were pilling. Contacted Manchester Factory and agreed to swap for another different sheet set. Once I replied with which ones I wanted , they completely ignored me until I left a comment on their Socials. Yes a email within 5 minutes. How convenient. They said they’ll send tracking once posted. I did let them know if no tracking was received by next day that I’d take it up with ACCC in which they replied that they didn’t know how ACCC could help .

27 March 2024
Unprompted review
MF logo

Reply from MF

Dear Connie,

First and foremost, I would like to extend our heartfelt apologies for the distress and inconvenience you have experienced, not only with the quality of your Linenova Sheet Set but also with the communication from our team, which notably did not meet your expectations. Having thoroughly reviewed your correspondence, it's evident that we failed to provide the prompt and considerate response you deserved, particularly around the Easter break, which unfortunately contributed to our delayed reply.

The issue you encountered with the sheet set pilling so shortly after purchase is concerning and falls below the high-quality standards we strive to uphold at Manchester Factory. We recognise the frustration this has caused, especially when compounded by a perceived lack of responsive support from our end.

I appreciate your patience and understand the steps you've contemplated taking, including mentioning the ACCC. It's clear that our response times were significantly impacted by the Easter break, a time when many of our team members were away, which is far from the level of service we aim to provide.

In light of this, we are taking immediate actions to ensure this does not happen again:

Your replacement order is being processed as a matter of priority, directly addressing the issue with the product.

We are currently reviewing our customer service procedures to guarantee more effective and timely communication in the future, even during holiday periods like the recent Easter break.

Rebuilding your trust is paramount to us, and we are committed to making things right. While we acknowledge your considerations regarding the ACCC, we are hopeful to resolve this matter to your satisfaction directly, demonstrating our dedication to your customer experience.

Your feedback is invaluable and instrumental in driving our efforts to improve. We are eager for the opportunity to restore your confidence in Manchester Factory.

Rated 1 out of 5 stars

Poor quality and poor customer service

I ordered three products online. They were delivered in two bundles, both of which I had to collect at the post office which defeats the purpose of online convenience.
One of the quilt covers was of very poor quality fabric. It also had no buttons. This was explained as an "envelope" by customer service, who were otherwise unhelpful and unwilling to offer a refund. Will not be ordering from Manchester Factory again.

19 January 2024
Unprompted review
MF logo

Reply from MF

Dear Brett,

Thank you for taking the time to share your feedback on your recent purchase of the Bambury Darlington Sand Quilt Cover. We're truly sorry to hear that your experience has not been satisfactory, and I'd like to address the points you've raised.

Regarding the delivery of your items in two separate parcels, this is a result of our practice of dispatching products efficiently from various warehouses across Australia. We understand that receiving multiple packages can sometimes be less convenient, and we appreciate your patience in this matter.

As for the quilt cover, I understand your disappointment with the design. The envelope closure, a feature of this particular commercial-grade product, is indeed different from the more commonly found button or zip closures. This design aspect is detailed on our product page, and I regret any confusion this may have caused.

While our policy does not permit returns or exchanges for washed items, please rest assured that we take customer feedback seriously. It is crucial in helping us to improve our products and services. We always aim to ensure that product descriptions on our website are clear and informative, helping our customers make well-informed decisions.

We thank you again for your feedback. If you have any further queries or require additional information, please feel free to contact us.

Rated 4 out of 5 stars

Beautiful Sheets

The sheets are absolutely beautiful on your skin. Every time you roll over in bed you wake up just a little and it is just gorgeous how these sheets put your mind in bliss. Well done Manchester Factory you’ve really hit the nail on the head with these sheets. I’ve bought 2 sets already! Thank you and only took 3 working days to get here!

11 June 2023
Unprompted review
Rated 5 out of 5 stars

Very Helpful

I was greeted by a fabulous team member who assisted me in finding the right bedding cover and her expertise on colour choice. I was really impressed with the service.

13 May 2023
Unprompted review

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