Man Crates Reviews 5,294

Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not sure error was mine) but asked for assistance on being able to buy just the contents that were customized and was told there is no way to do that I would need to buy the Crate again if I wanted to fix it. Full price this time not on sale. All I can say is Double Check your spelling and take a screen shot, just in case. There is no solution if it is wrong. Oh and since it was a gift I found out it was wrong in front of a crowd.

Honestly what I received I would have priced at probably maybe 35 to $50.
The steak knives in the personalized steak plate kit were mediocre. The steak plates were thin cheap wood and spices are not quality...... Definitely a rip-off

I only made a purchase because I wanted to give a gift that comes in a crate. I checked the FAQ before purchasing to make sure it comes in a crate, and the FAQ was extremely deceptive: in the preview of the response, they leave out the key word "not", so I only read "everything we offer comes in crates." Of course, returns are not allowed, which is a red flag indicating the low level of confidence this company has in their own products. This was a total waste of $80 for some kitschy home decor that I don't want and only bought for a crate that I never got. Lesson learned: this is the last time I buy a novelty gift advertised on social media!

Such a cool gift! The best part was watching him put it together. Completely satisfied with this product and the ease of putting it together. When I got worried about not receiving shipping details, a quick email notified me it had been delivered that day. Thank you Man Crates

I ordered my man crate for my step dad December 2nd and chose for it to be delivered on Christmas Eve. It did not show up until late Friday December 27th. He also received someone else’s engraved glasses, not the glass I personalized for him. I still have not heard back from man crates regarding this issue and I have been emailing them since the day before Christmas. For this gift to be so expensive and the shipping to be over $20 you would think one could expect to get the crate on the day you choose. Or at the very least get the correct crate with the correct engravings.

First of all i ordered 9 of the 2L oak aging barrels on the agreement it would be shipped to my location on or by the 24th december. as i ordered, a 15%off my first order popped up stating if i gave them my email address and expect text msg on product it would be discounted, They gave me a discount code and after ordering i called and said the discount didnt go through and i was told Maybe becuz it was on sale MAYBE. She didnt understand why. I got email saying it was shipped out and going to be delivered on the 24th.. nervous i called on the 23 and 24 they said a tracking number will be sent. 2 calls on the 24th and no tracking number they said it hadnt been scanned in by ups, by the end of the 24th still no tracking but was told if it didnt come on the 24 it would there on the 25th
REALLY no deliveries would be made by ups on xmas day first of all and with no tracking how was this going to happen. Now it the 26th and i called to let them know im really upset after purchasing this just because of delivery date and now i have to deal with all the deception and run around tatics and lies. It's just so dishonest. He said they have a tracking number now as i called it up UPS informs me they do not have possession of the order yet. How does this happen after being told everything i had heard from them now they say they will refund me those barrels. they were never done what bait and switch type of scam is this. I guess i will have to call credit card company now to make sure it goes through I DO NOT TRUST THIS COMPANY HOPEFULLY YOU DO NOT EITHER!!

as of 1/5/25
i need to admit that even though my barrels did not arrive on time or as scheduled, when i contacted them i was credited for my charge and the barrels were finally received. i told them they could be returned but they gave them to me so now the cost to me is the shipping of where they have to go. i wanted this review to be fair after being let down originally but they corrected what they could.

I purchased the personalized Golf Ball mini crate on the 17th on December directly from their site. I never received a tracking number or an email to confirm my purchase. I paid via PayPal which is connected to my bank. Ironically, 6 days later my personal information was leaked, and my bank accounts were drained, and my credit card was maxed out. I have never purchased through them before. The seller mentioned on PayPal was Coastal Cocktails Inc. dba Man Crates and I believe it was a scammer. So please be very cautious

I received a crate for Christmas and it was challenging to get to the contents. The box it was shipped in was securely taped up, you provided a crow bar to open the box (no luck). Had to get a hammer to be effective and after a few tries and rotations of the crate "Success". Was a fun gift. Recorded the process and My Son was happy with the results.
TY, John

I ordered the personalized Neon Bar sign for my husband for Christmas. He opened it on Christmas Day and part of the tubing on the sign was broken. There was a number provided that you could text. I sent a text along with pictures. Hoping they respond promptly and send me a new one ASAP. Disappointed. I guess I should have opened it and inspected it the day it arrived. ☹️

Items inside the man crate seem good but the packaging it comes in leaves a lot to be desired. When your main advertising is a crate, the box it comes in should be protected properly during shipping . Mine came delivered crushed in since 3/4 of the box is just packing paper and looks awful. To close to Christmas to do anything about it except try to tape it up.

Pricey for the measley amount you actually get. Won't be back.

Never received an email that my gift shipped or was delivered. I sent an email that they never responded to. I messaged on FB and finally received an answer 2 days later. Not very professional. My first and last time ordering from them.

While ordering online, I could not get the coupon code to work so I called their support line. After waiting a while, I was offered the option to leave a voicemail for a call-back. Ninety minutes later, I'm still waiting. VERY poor customer service.

This order is a gift for Christmas so I will only be reviewing my experience ordering and receiving. My only real issue is the shipping cost but you have to consider the cost by weight and convenience. My order came in a day earlier than projected. I ordered the camo jerky gift set and a jerky gram with assorted exotic jerky. The camo set came in a nice triangular box and the ornaments inside are pretty nice. They open and contain small jerky bites. Overall very nice and reusable. The jerky gram came in a box that opens to contain the exotic jerky wrapped in a fun butcher paper-esque style and is sealed with a round sticker. I look forward to seeing how the jerky is.

I made a purchase and realized quickly that I needed to cancel it. I contacted Man Crates customer service department and gave my order # and requested to cancel my order and I got an immediate response and refund. Sid A. handled the situation quickly and was very friendly. I will definitely be making purchases through this company in the future for that reason. Thank you for helping me and taking care of everything quickly and with good customer service.

My husband received the advent calendar for his birthday and we ended up throwing it away. We tasted two samples and they are not good at all. They are waxy and have a chemical tasted to them. By all means, we are not the most healthy eating people so for us to throw 90% of it away is not good.

Ordered the taco making crate as a Christmas gift. Had them gift wrap it. It arrived and the odor was overwhelming. I opened the package and found the taco sauce bottles had broken and had soaked the wooden crate and interior box and items. Everything inside was soaked; it was all covered. Called Mancrates and they said they would send a replacement and they did not want this one back. I told them it was all unusable and sent pictures. I had to throw it away, the entire thing. The new one arrived and all they sent was the sauces, they did not replace the kit as promised. The other crate was ruined, soaked in sauce and all the other items were also covered. I paid extra for the wrapping. Then all they send is 2 bottles of sauce. The crate, all the other items, the wrapping; I'm just out for. No refund, nothing. This is the second year in a row we had issues and this one is ridiculous. Beware, do not use this company.

Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back during the day about it so I called them. The support representative I talked to said sorry, nothing we can do about it now because you waited all day. I said, "I didn't wait, I sent you a email literally 5 minutes after placing my order." She replied "Ya, we're like super busy and having a hard time keeping up with emails, chats and phone calls." I said, "Respectfully, not my problem that you're understaffed or whatever the issue is." She replied simply, "Apologize, nothing we can do." What a horrible company. I'll simply deny shipment so they can eat the cost both ways and have the credit card company return my money. So stupid!

site offered 25% AND free shipping. but when I went to ship it charged me $13.48. So I tried the chat option--after and hour trying to get free shipping I was told they can't do anything about the shipping issue but offered me 10% discount. Which CAN'T be used WITH the original 25%discount so I'd pay MORE for my gift and still have to pay shipping. Not a great deal!!!!!!!!

This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered the one that had no pork sticks listed as we don't eat pork (some of the calendars list pork sticks in contents) - there were only beef jerky listings included on website and yet we got a box full of pork sticks. False advertising and bad customer service.