What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more
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Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get
I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more
So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more
Company replied
Company details
- Clothing Shop
- Children's clothes shop
- Discount shop
- Men's clothes shop
- Sportswear Shop
- Ladies' clothes shop
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customerservices@mandmdirect.com
- mandm.com
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May use AI-assist with repliesRead more
I purchased the Bench Boys Calcott…
I purchased the Bench Boys Calcott Parka Jacket Black 7–8 years from your website and I want to say that I am completely disappointed. I have never experienced anything like this in my life with any jacket, regardless of the brand, whether cheap or expensive. After the second or third time it was worn, I noticed lint on it. At first, I thought it was coming from the fur on the hood. When I started removing it, I realized that those small fibers were actually coming from inside the jacket. You can clearly see that the jacket has tiny holes. The problem is that a lot of fibers come out frequently, and the biggest issue is that more and more filling is starting to come out. The jacket looks awful, if that is the right word to describe it. I am so dissatisfied that I don’t know whether to throw it in the trash or let it be used for rolling around in the mud. It’s not worth even £5.

Reply from MandM
Super service
Taken my money and order not even placed
Made a very large order payment has been taken and order not placed ... can't get a response this is DISGUSTING let's hope they respond to this because I can't get any help via customer service
DO NOT USE M AND M DIRECT

Reply from MandM
I recently purchased two tops from M…
I recently purchased two tops from M and M. While one of them was perfectly fine, the other arrived with a very strong, unpleasant stench, as if it had already been worn. This was really disappointing and not what I expect from a new item. Quality control definitely needs improvement. I hope the company addresses this issue so other customers don’t have the same experience.
Thank you for your response. Yes… that was what I thought initially that the stench could be from your ware house but this is actually a strong stench around the armpit area. I have dried it for almost a week now but it still smells.I reported the issue to your customer service and they asked to return it but the return fee is almost the price of the shirt which isn’t worth it so I may just have to dispose the shirt off.

Reply from MandM
There is somthing wrong with your…
There is somthing wrong with your clothes
And now i have to pay for sendt them back🙃
Yes the prices are very good😂

Reply from MandM
Perfect 💝🤞👌
I made a small order to test
I made a small order to test, and I am very happy. Everything I bought is good quality and shipping was fast
The outlet shoes I ordered very good…
The outlet shoes I ordered very good quality and very comfortable definitely love it thank you guys
The material is very bad
The material is very bad. I never recommend buying from this site. Everything is fake. I bought 3 jeans, the measurements were not correct, one of them had no buttons, two sweatsuits, and two had stitching that was coming apart. I paid 105 euros, and when I wanted to return it, they asked me to pay 9 euros.

Reply from MandM
My purchase was as I expected from…
My purchase was as I expected from MandM perfect and delivery was second to none ty -,zMand M ☆AND ROYAL MAIL
Fast and smooth delivery to the Netherlands. Product as advertised. Great price.
I bought a trespass jacket at MandM. It was delivered within a couple of days. No problem easy shopping. Highly recommendable.
Super snel merci
Return was not flexible and asked for…
Return was not flexible and asked for higher rates. Finally ended up paying delivery cost and return cost not to the worth of the product price

Reply from MandM
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