Love the service. Hate their billing model. They charge per contact and count every person who DMs you, even if they aren’t DMing a keyword or interacting with ManyChat in anyway. They know this is a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Works but has a lot of bugs and issues with their UI even though its soo basic and simple. sometimes im shocked by the amount of issues i find just doing normal tasks
Very useful and helpful .
It looks like a legitimate company, but it's not. I canceled my membership, and they still charged me without warning. They charge you even after you cancel, and the email says, "This is your last... See more
Company details
Information provided by various external sources
Visual bot builder for Facebook Messenger with broadcasts, analytics, scheduled posting and many other features!
Contact info
Everett Avenue 535, 94301, Palo Alto, United States
- manychat.com
2.5
Poor
268 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best one out there
It does what it's meant to do and it also saves me a ton of time. Of course it's has its mess ups from time to time but thats to be expected. That's anything with AI and automations. I really love this app compared to others
28 May 2025
Unprompted review
I love Manychat
I love Manychat. It does what it's supposed to do. Yes, there are some things that require some more advanced integration, but that's life.
1 May 2025
Unprompted review
The fake good people behind Manychat
If they hired me, I could increase Manychat's rating by high customer satisfaction rate of 80-90% based on my past experiences! But they wasted my time and energy until the 4th stage of the interview by bringing illogical stup!d reasoning with no proof to reject me! Ofc I am overqualified for them!
I tried to login my ManyChat account to test the product for the interview but it was full of error messages! Wrong redirections, error 404, etc.
13 May 2025
Unprompted review
horrible !!!!
19 May 2025
Unprompted review
THIEVES
THIEVES
Not even used them and yet they continue to take monery from my account, NO CUSTOMER SERVICE AT ALL. You can't log in to cancel, and they ignore all contact, Had to report to Bank
5 May 2025
Unprompted review
THIS CRAP IS USELESS
Slid into my DMs babbling about some useless tool... LAME. Not the way to promote something.. Thanks but get out of peoples inbox...
2 May 2025
Unprompted review
NO ACCESS, PAYING BILLS AND NO REPLY FROM SUPPORT
This is the 3rd email i sent you guys, Please, help me.
Im not able to log in to my original manychat account which was linked via facebook because i lost access to my facebook account. I have a secondary instagram account linked that i cant link now to a new manychat account because it says its already link to a manychat account.
Im paying for the service for many days now and im not getting anyhelp.
PLEASE HELP ME TO RECOVER MY ACCESS OR CANCEL MY PAYMENTS BECAUSE I CANT LOG IN
9 April 2025
Unprompted review
AWEFULL
AWEFULL
no support, like how do you not even have AI assistance in an AI SOFTWARE !!!!!
The errors don't even say anything, don't even think about trying this
25 April 2025
Unprompted review
They are very kind and are always…
They are very kind and are always willing to help out anyone that’s in need of help with promotions
6 April 2025
Unprompted review
ManyChat has truly helped my business…
ManyChat has truly helped my business SO MUCH. I've been able to grow my newsletter to over 30k subscribers in less than a few months because of their automations. I've also been able to communicate with my audience so much more than I'd be able to without them and it's been a huge help to provide my audience with more value! I recommend them to everyone!!
30 March 2025
Unprompted review
So far I absolutely love manychats!
2 February 2025
Unprompted review
One of the best tools out there!
Every month I can't believe such an amazing tool that works without any bugs or issues costs this little! I simply live Manychat
26 January 2025
Unprompted review
Terrible solution for Whatsapp automations
Terrible solution, doesn't work on Zapier, no documentation and to find out you have to pay a full subscription.
Clunky interface and very hard to connect everything so it actually "starts" working.
I don't recommend this, a product build with little care and usability.
22 January 2025
Unprompted review
Instagram sequences do not even work
Instagram sequences do not even work. Cannot like comments. Give weird error codes that are not solveable.
Unbelievably bad UI. How does this company make so much money?
11 January 2025
Unprompted review
Manychat is a very powerful tool
Manychat is a very powerful tool, especially when one integrates with other software. It is not only easy and user friendly, the automation helps businesses improve sales and reduce the costs. What else would a small business need?.
I would highly recommend this platform.
5 January 2025
Unprompted review
No refund attention.
No refund attention.
After I request them a refund for duplicate service (I did not use one of them), they refused to give me a refund. Very unethical.
Do not risk your money with this app.
1 January 2025
Unprompted review
Company like no other!
Every single time I'm impressed by their Customer Support.
Exactly what I wished all tech companies had.
Thanks a lot for always being there when I have questions/ need support!
23 December 2024
Unprompted review
SMTP Email Sending Down for 10 Days – No Refund
Unacceptable service! The SMTP email sending feature has been down for over 10 days, completely crippling our business operations. Despite the prolonged outage, we haven’t received any updates, fail reports, or even an offer for a refund.
We rely on this functionality for critical sales processes, and the downtime has cost us thousands of euros. The lack of communication and accountability from the team is incredibly frustrating.
If you’re looking for a reliable service, I’d recommend looking elsewhere. This experience has been nothing short of disastrous.
30 December 2024
Unprompted review
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