M.Manze Pie & Mash Reviews 3,676

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the products, often noting that the food reminds them of traditional meals and childhood memories. The ordering process is described as very easy, and the delivery service is frequently highlighted for being prompt and reliable, with items arriving well-packaged and chilled. Reviewers also appreciate the clear and easy-to-follow heating instructions provided with their orders, ensuring a perfect meal experience. However, some customers were dissatisfied with the food quality, describing pies as dry with little meat, mash as lumpy, and liquor as tasteless or having an unpleasant aftertaste. A few people also experienced issues with delivery times or missing items in their orders, and some found the customer service unhelpful when addressing these concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the excellent packaging, often including... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious pies, mash, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Customers had positive experiences with delivery service, often praising the excellent delivery and how well... See more

Instructions

People report positive experiences with instructions, finding them clear, specific, and easy to follow for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of pla... See more

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Packed perfectly . Anyone out there who keeps thinking about ordering. Just do it . i grew up with my grandad eating pie n mash as a treat at Manze in Walthamstow Market . Tastes exactly the same ,... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent delivery which came within…

Excellent delivery which came within the time notified. Friday 25th July.
It was great having the heating instructions which were very straightforward.
I absolutely loved all the food: pies, mash and liquor. It was just like in the shop, so yummy. Thank you very much and I will be ordering again.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you M.Manze

Thank you M.Manze
Fantastic service and great delivery service, would highly recommend.
So missed have pie & mash since moving to Kent 👍

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Food was great since .moving to west…

Food was great since .moving to west country family missed pie & mash will definitely be ordering regularly only one criticism the plastic trys had broken had to check liquor for broken pieces of plastics
But will order again hopefully no breakage

19 July 2025
Unprompted review
Rated 5 out of 5 stars

I want to compliment the way in which…

I want to compliment the way in which the parcel was delivered promptly and considering it was travelling during the hottest days of the year it arrived still in the very cool freezer bag but it came in absolutely superb pack Experienced the product yet but I know it’s good

3 July 2025
Unprompted review
Rated 5 out of 5 stars

GREAT

GREAT. First time ordering I was well impressed. Packaging fantastic delivery on time and now the yummy bit …. All food as expected. I will be ordering more Thanks for your great service.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic pie and mash best ever!

Having moved away from London 8 years ago it is always nice to have a taste from home delivered to our door. The delivery is perfect and comes via DPD who are the best courier service and the pie mash and liquor were amazing. A pure delight for me and hubby 😘. Will always order as they are the best pie and mash shop we love.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great pie and Mash

Great pie and Mash. It brought back so many memories growing up when we had Pie and Mash every week. Great tradition. I will be a regular customer now I know I can get it delivered so easily.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Pie and mash at it’s best

Had pie, mash and liquor from Manze last night and it was everything I thought it would be, so delicious, it was like I was in their shop. It was a regular visit after walking round Walthamstow market many, many years ago.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery by m.manze packaged…

Fantastic delivery by m.manze packaged really well with so much care . The pie , mash and liquor are excellent a nice warm hearty meal . The stewed eels are excellent so is the jellied eels as well and not forgetting the old school cake very tasty homemade quality. I recommend m.manze very much 10/10

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfection!

My order was received on time and was in perfect condition, packed with cold blocks, bubble wrap around the trays of liquor and a strong, sturdy box. The pies and liquor came out cooked to perfection using the instructions given. I happily give them 10 out of 10 and will definitely be ordering again! Thanks for a great service Manze. 👏👏

4 June 2025
Unprompted review

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