MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more
Company replied
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more
Company replied
The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more
Company replied
Company details
- Call Centre
- Business-to-Business service
- Telecommunications service provider
- Telephone answering service
About MAP Communications
Written by the company
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Contact info
555 Belaire Ave Floor 6, 23320, Chesapeake, United States
- (888) 252-6555
- mapcommunications.com
4.3
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Run Away
We have used numerous after hours call centers and MAP is by far the WORST. Very rare that they would contact the correct on-call technicians. I had to contact them AT LEAST 3 times a week. Please do yourselves a favor and find another company!
16 May 2025
Unprompted review
Reply from MAP Communications
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your expectations were not met and that you felt the need to follow up frequently. That’s certainly not the level of service we aim to provide. Our team works hard to follow client-specific protocols accurately, including contacting the appropriate on-call personnel. If recurring issues had arisen, we would have welcomed the opportunity to review them in real-time to identify and resolve breakdowns. We’re always open to feedback and continuous improvement, and we wish you all the best in finding a solution that suits your needs.
Professional, Attention to detail, 5 Stars
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
5 May 2025
Unprompted review
Reply from MAP Communications
Thank you so much for your kind words! We’re thrilled that our team, including Traci, made your onboarding experience smooth and that you’re enjoying your support. It’s wonderful to know we’re helping to take a load of your plate so you can focus on what matters most. We are always here to act as your trusted partner. Thank you for choosing us!
This service has significantly improved…
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
29 April 2025
Unprompted review
Reply from MAP Communications
Thank you for your kind words, and your 5 star review! We are thrilled to hear that our service has helped you manage tasks more efficiently and streamline your workflow. It’s great to know that adding notes and administering changes has been smooth and convenient for you. Our team is always here to support you, and we’re glad you’ve found us responsive and helpful. We truly appreciate your feedback and your trust in us!
We have been working with MAP for…
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!
8 January 2025
Unprompted review
Reply from MAP Communications
Thank you for your kind words and your 5 star review. We’re truly grateful for the opportunity to work with you over the years. Your continued trust and support are a testament to our partnership and means the world to us. We are thrilled to hear you’ve had such a positive experience with our customer support process. Looking forward to many more years of collaboration.
They basically just want to lock you…
They basically just want to lock you into a contract. My husband signed up and I didn't even know what services we were receiving. When I called to ask they couldn't even explain what their company did, I would highly suggest staying away. The cost is not worth the service not even close.
5 February 2025
Unprompted review
Reply from MAP Communications
Thank you for taking the time to share your feedback. We want to address your concerns directly, however, are unable to locate your account based on this review. . Please contact us directly so we can clear up any confusion and address any concerns you may have.
My experience was professional and…
My experience was professional and inviting. No pressure, honest and I felt my voice was heard.
Thank you CJ
16 December 2024
Reply from MAP Communications
Thank you for sharing your experience. Providing professional, honest and a pressure free experience is something we truly prioritize, and it’s wonderful to see it reflected in your feedback. If there is ever anything else we can do for you, please do not hesitate to reach out. We appreciate you.
Excellent service
Just having a live personable human answer the phone and transfer calls for us to the appropriate person is a significant plus. The service is faster than any phone tree could every hope to be - and a lot less annoying for the callers.
21 November 2024
Reply from MAP Communications
Thank you so much for the 5 star review, Jimmy. We’re thrilled to hear that our receptionists have made such a positive impact at Renasolve. As an extension of your team these last 5 months, the Map team strives to uphold the professional full service attention your callers deserve. Knowing it’s appreciated by both your team and your callers means a lot. We’re grateful to partner with you and support your business.
I recently had a fantastic experience…
I recently had a fantastic experience with Map Communications.
The consultation process for setting everything up was seamless and thorough. The user portal is incredibly easy to navigate, making it simple to manage my needs.
What really stood out to me, though, was the exceptional customer service. Anytime I needed changes made, they were usually addressed within 30 minutes—truly impressive!
A special shoutout to CJ, who has been amazing to work with. Her responsiveness and professionalism made the entire process even smoother.
I highly recommend Map Communications for anyone looking for a reliable and efficient answering service!
17 October 2024
Unprompted review
Reply from MAP Communications
Thank you so much for sharing your experience with Map. We appreciate your fantastic 5 review. We’re thrilled to hear that your consultation process, user portal and quick response times have made your experience with Map seamless. We’ll be sure to pass along your kind words to CJ – she’ll be delighted to know her responsiveness and professionalism made a difference. Thank you for recommending us! We are here to help whenever you need us.
Great Customer Service
I have had the pleasure of working with AnswerOne for almost 10 years now. They have amazing customer service, including Yvonne Garcia. Anytime I have any questions, concerns, or desire to enhance our practices workflow, Yvonne and AnswerOne are there.
17 September 2024
Unprompted review
Reply from MAP Communications
Thank you for your 5 star review. Your kind words are a testament to the hard work and dedication of our team. As an extension of your team this last decade, the AnswerOne team strives to uphold the professional full service attention your callers deserve. It’s customers like you who make our work so rewarding. We look forward to a long partnership. If there’s anything else we can do, please don’t hesitate to let us know.
MAPS Communications is a great solution for businesses
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and when our phones go down, which seems to be often with our provider. If you are looking for a great company to extend your presence and represent you, this is the one to choose! - Tarrant Roofing
5 September 2024
Unprompted review
Reply from MAP Communications
Jason, thank you for taking the time to leave us a glowing 5 star review! It’s our honor to be your chosen partner. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. It’s customers like you who make our work so rewarding. We will be sure to share this feedback with the team. If there is anything else we can do to support you, please do not hesitate to reach out. We look forward to many years together.
Map communications is the best company
Map communications is the best company around love them
20 July 2024
Unprompted review
Reply from MAP Communications
Thank you for the feedback, we are grateful for your 5 star rating! We appreciate you choosing MAP Communications as the voice of your business. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. We look forward to a long partnership with you.
Reply from MAP Communications
Thank you so much for taking the time to share your experience with us Regina. As your chosen partner these last 6.5 years, we appreciate you reaching out and bringing this to our attention. We take all reviews seriously and will use them in our continuous improvement methods. Reviewing your account, we note that this spring you had a credit balance on the account resulting no statements being sent out. When this credit was depleted, our standard billing process resumed on July 10, 2024. This same day a member of our customer service team updated the account to ensure statements will be sent even on zero balances. We apologize for any inconvenience this may have caused you, a member of our team has reached out to you by phone and email to review. If there ever is anything we can do for you please let us know, we are happy to help. Thank you for choosing MAP Communications for your communication needs, we look forward to a long partnership.
Traci Walker A++++ service
I have to be honest that I was skeptical to sign up with an answering service. However, my friend Rony Barsoum at Barsoum Law referred me to Acena. I did not have a contact person to call, but I was very happy Traci Walker took my call.
One never knows what they are getting into with call centers, but Traci was reasurring that I was doing business with a reputable company and I felt comfortable speaking with her right away.
Since signing up, I've had a great experience so far.
Also, when I have had (several) calls with questions, Traci has answered every single one of my calls, and I've never had to request a call back. Thank you so much for your honesty and transparency and availability, Traci. I will refer to you anyone that I can in need of your services!
Traci is a great asset to your company!
26 June 2024
Unprompted review
Reply from MAP Communications
Nathan, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each partnership. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. It’s customers like you who make our work so rewarding. If there’s anything else we can do, please don’t hesitate to let us know.
Thank you for providing such a quality…
Thank you for providing such a quality service. We have now provided a better experience for our callers as they get a live response rather than automated message. We are also capturing more callers who may otherwise not have left a message. The process for set up and transition has gone smoothly.
26 June 2024
Unprompted review
Reply from MAP Communications
Thank you for taking the time to provide us with a five-star rating! Trusting MAP as the voice of your customers means a lot. With a live agent, customers have their questions answered or issues resolved immediately. Our live receptionists are trained to respond to queries for your business as if they were an extension of your team, so you know callers have positive experiences. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!
What a phone call
What a phone call! Such an easy breeze call. Mindy is wonderful and helped me through everything. Mindy was patient just gave me 110% of her focus to resolving this matter. She is defiantly a big reason our company keeps Maps. Its great customer service like hers that makes a difference and matters.
6 June 2024
Unprompted review
Reply from MAP Communications
Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well! We appreciate you choosing MAP Communications as the voice of your business this last decade. As an extension of your team, we work hard to be well-versed in everything it takes to provide a seamless experience. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback.
I experienced dis-satisfying results…
I experienced dis-satisfying results using Map Communiciations call answering services for the brief time I contracted with them. It seems they were more interested in proving how many minutes they spent answering my calls than providing a service that would entice potential customers to contract with me for tax preparation. Per their records, I had customer hang ups, no messages left, etc. for the very few calls answered. I also had many questions regarding billings during the two-month period I contracted with them. In answering these questions and assisting me in reconciling billing, one of their SVPs of Customer service explained that it takes time for their representatives to get up to speed with a new customer. Of course, one bad customer experience for potential clients of my business erases many positive ones, as I explained to him. As a gesture of good will, I was offered a refund of the back-to-back 12/31 and 1/1 “holiday charges” of $30 per day and was asked to remove my original social media posts of the company. I did so in good faith. This was my second mistake (after choosing this company in the first place). Going on three weeks later, and no refunds received. Called the company one last time and they have no record of a refund related to my account. Enough said I believe.
15 March 2024
Unprompted review
Reply from MAP Communications
Paul, thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner, and as you can see on other reviews we are known for taking ownership and caring deeply about our customers. When you spoke with our leadership team, the account was reviewed in detail to ensure that your concerns were addressed. It was during this interaction an agreement was made and our team offered you a credit of the holiday fees. It is important to note that on March 19, 2024, this credit was applied to the account. We apologize for the miscommunication regarding the balance on your account when you called on April 1, but this does not negate the fact that we did in fact follow through on our commitments. We are sorry you’ve had a frustrating experience and have reached out numerous times by both phone and email with no success in connecting. When you are available to do so, please respond.
Set and Forget in the best way!
The setup process was fairly easy and quick! It was awesome to get started within a few days and we value the HIPAA compliance feature. Mindy did a great job and communicated often and effectively while our team was getting onboarded. We have no complaints so far.
5 February 2024
Unprompted review
Reply from MAP Communications
We are thrilled to receive your feedback Victoria. Thank you for choosing us as your HIPAA-compliant call center partner. MAP Communications is proud to be HITRUST certified, offering you the gold standard of information security and data privacy within the healthcare industry. We're here to support your business every step of the way. Each of our virtual receptionists comes highly-trained, ensuring that their callers get the care they need while also protecting their private information. If there ever is anything we can do for you please let us know, we are happy to help!
Exceptional customer service
Exceptional customer service. Ivana went out of her way to understand our foundation's needs, our purpose, and assisted us with streamlining our ideas of what we were looking for to provide an efficient and effective service. Highly recommend!
15 March 2024
Unprompted review
Reply from MAP Communications
Claire, thank you for choosing MAP as the voice of your business in 2024. We are pleased to hear that you are enjoying your experience. By design our unique customized solutions assists to field questions, troubleshoot common problems, and overall create a branded phone experience just the way you would. We will be sure to share the feedback. If there ever is anything we can do for you please let us know, we are happy to help!
Mindy Adams is such a great help
Mindy Adams is such a great help. Shes helped me setup several accounts for different branches in my business and she always makes the process very simple and fast. MAP works great! Highly recommend
14 March 2024
Unprompted review
Reply from MAP Communications
Brandon, Thank you for taking the time to provide us with a five-star rating! Your loyalty in trusting MAP as the voice of your customers for your branches over the last year means a lot. Mindy and the MAP Communications team strive to provide a seamless experience for our customers and their customers. We appreciate your partnership and will be sure to share this feedback. Thank you for choosing MAP!
Ivana was an excellent business partner…
Ivana was an excellent business partner and aided us in our onboarding activities. Truly responsive, professional, and knowledgable. Great customer service!
8 May 2023
Unprompted review
Reply from MAP Communications
Thank you for trusting us with your business Thomas. Ivana certainly goes above and beyond to ensure questions get answered, problems are solved, and a feeling that as your partner we are an extension to your business. We appreciate you sharing your experience with us, and look forward to our upcoming service anniversary this summer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.