Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more
Company replied
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Review summary
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Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more
Company replied
Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more
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Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more
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Company details
- #3 of 19 best companies in Car park
- #7 of 21 best companies in Airport shuttle service
- #1 of 2 best companies in International Airport
- #2 of 9 best companies in Valet parking service
Written by the company
Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.
Become a member now and save 10% on your first booking
Written by the company
- Save 10% when you book direct for the first time.
- Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.
Maple Parking Price Match Guarantee
“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/
Contact info
London Road, RH10 9SW , Crawley, United Kingdom
- 03 333 222 333
- bookings@mapleparking.co.uk
- mapleparking.co.uk
Maple Parking - Airport Car Parking
4.6
Excellent
19k reviews
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We came back to our side mirror being…
We came back to our side mirror being broken. All this security and your people can't even drive an American car.
26 May 2026
Reply from Maple Parking
Good morning,
Thank you for your review. We would like to investigate this matter and would ask you to please send us an email detailing your experience regarding the customer service to customerservices@mapleparking.co.uk
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Maple Parking
I had a bad return last time but I used…
I had a bad return last time but I used the service again and this time was no better, late delivery and to be honest I wish I could post a picture of just how dirty the car and drivers footwell was, it looked like it had been in a cement factory.
Not acceptable for a regular user, just take a little more care of customers cars, plus the guys on drop off and pick up could not care less!
19 May 2026
Reply from Maple Parking
We’re sorry to hear that your recent experience did not meet your expectations, particularly as a regular customer.
We appreciate your positive comments regarding previous use of the service, however we are disappointed to hear your concerns regarding the return process and the condition of the vehicle. Cars are parked in secure open-air compounds and unfortunately environmental factors such as dust, pollen, dirt, and bird droppings can occur depending on weather conditions and the time of year. However, we certainly would not expect the vehicle interior or driver footwell to be returned in an unsatisfactory condition.
We are also disappointed to hear your comments regarding our team, as this is not the level of service we aim to provide and our staff should always remain professional and helpful.
We do appreciate your feedback and will ensure these comments are passed to the relevant site management team for review.
Many Thanks,
Maple Parking
Great service
Great service, reasonable rates and super helpful friendly staff at both LHR & LGW, used lots and never had a issue
26 May 2026
Reply from Maple Parking
We're so glad you consistently receive great service, reasonable rates, and helpful staff at both LHR & LGW. Thank you for your positive feedback!
Maple Parking
Reply from Maple Parking
We're happy booking was easy, the price great, and our staff friendly. Thank you for your feedback.
Maple Parking
Meet & Greet Gatwick North
Your meet and greet service might be a bit more expensive but on the occasions we have used it (LGW) it has worked really well and now wouldn’t do park and ride unless there was a big price difference
We had hand luggage and were home under an hour after touchdown.
18 May 2026
Reply from Maple Parking
We are so pleased to hear our meet and greet service at LGW worked well for you, especially with hand luggage. We appreciate your kind words!
Maple Parking
Reply from Maple Parking
We're glad our service was efficient and saved you time. Thank you for your positive feedback!
Maple Parking
Billed as higher level of parking
Billed as higher level of parking, but same as all the others on drop off. Typical scruffy reception and desk. Unfriendly and sour on collection. ‘There’s your car’. Nothing else at all. Not ideal after a holiday.
25 May 2026
Unprompted review
Reply from Maple Parking
Good morning,
Thank you for your review. We would like to investigate this matter and would ask you to please send us an email detailing your experience regarding the customer service to customerservices@mapleparking.co.uk
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Maple Parking
Reply from Maple Parking
We are so glad you had a great experience. We appreciate your kind words.
Maple Parking
Reply from Maple Parking
We are so happy you enjoyed our service at Gatwick North. Thank you for your kind words.
Maple Parking
Reply from Maple Parking
We're happy to hear our service is easy and efficient for you. We appreciate your positive feedback!
Maple Parking
All good
All good
Though the bus journey from car to airport terminal was longer than expected
18 May 2026
Reply from Maple Parking
We're glad you enjoyed your experience. We appreciate your feedback regarding the bus journey time.
Maple Parking
Altered collection with easy
Altered collection with easy, good bus service, did not break anything
25 May 2026
Reply from Maple Parking
We're happy to hear your collection was easy and our bus service was good. Thank you for your positive feedback!
Maple Parking
12 miles put on car after drop off and collection
Parking drop off and busses very smooth and a friendly office at LHR. I did take a photo of my mileage though on drop off. When I got back in the car for collection, 12 miles had been put on the car. So we assumed that the car had been driven 6 miles out for storage? Is this normal practice for a reputable LHR parking company?
25 May 2026
Reply from Maple Parking
Thank you for your feedback. We’re pleased to hear that the drop-off process, shuttle buses, and our Heathrow office team all provided a smooth and friendly experience.
Yes, it is completely normal practice for airport parking companies operating this type of service to move vehicles to secure off-site storage compounds. This is why customers are required to leave their keys with us, as outlined within our booking terms and conditions.
The additional 12 miles recorded on your vehicle would be consistent with the journey to and from our secure storage compound during your parking period. All vehicle movements are carried out by authorised and insured staff only.
Thank you again for your comments and for recognising the positive aspects of the service.
Maple Parking
Great price. Peace of mind.
Great price. Simple instructions. We dropped the car off at 2.00 (am) and picked it up at 22.30 (pm), and the service was excellent. Very straightforward. We would use again.
7 May 2026
Unprompted review
Reply from Maple Parking
We're so pleased to hear you found our service excellent and straightforward, even with your early drop-off and late pick-up. We appreciate your positive feedback and look forward to serving you again.
Maple Parking
Thought I could keep my keys so no-one else could drive my car while I was away!
Positives: The car park was easily found by my sat nav/Waze. Location is quite close to Heathrow T5 terminal and the bus transfer was quick and frequent enough so we didn't have to wait around very long at all (<2mins), on either the outbound or return journey. The staff were friendly as I expected them to be.
Negatives: It wasn't made clear on the booking website (via Holiday Extras) that we had to leave our keys with them. I'd specifically sought only providers where I could park my own vehicle (a 'premium' make and model, albeit a 2017 year) and keep the keys and so this was what I thought I was paying over £160 for.
Worse still, when I collected my car on return from holiday, I compared the mileage on the odometer (78749) from when I'd left the vehicle with them (78737) and became a bit suspicious... Would Maple Express parking care to explain by response please how/why/where my vehicle was driven a total of 12 miles(!) during the 14 days period that it was in your care? I may or may not have a tracker fitted, so this could be a rhetorical question. Thank you
9 May 2026
Unprompted review
Reply from Maple Parking
Thank you for your feedback. We’re pleased to hear that you found the location convenient, the transfers quick, and our staff friendly and helpful.
We would like to clarify that we do not hide the fact that customers are required to leave their keys with us. This information is provided within the booking terms and conditions, and is standard practice for this type of parking service.
As part of the service, vehicles are moved to and from our secure off-site storage compounds, which explains the additional mileage recorded on your odometer. In your case, the 12 miles added during the 14-day parking period is entirely consistent with the operational movement of the vehicle between the airport drop-off area and our secure storage location.
We appreciate that some customers may not expect vehicle movement if unfamiliar with airport parking services, however this forms part of how the service operates.
Thank you again for your comments and for acknowledging the positive aspects of your experience.
Maple Parking
Hassle free parking with good shuttle…
Hassle free parking with good shuttle service to LHR Terminal 5.
However, satnav not that helpful when finding the first time - check out beforehand using say Google Maps.
25 May 2026
Reply from Maple Parking
We're glad to hear you found our parking and shuttle service good. We appreciate your feedback regarding the satnav directions.
Maple Parking
Good experience
Good experience. Left car, got bus within 5 mintes to our terminal. Helpful driver. Bit of confusion where to find bus for our terminal on our return. Soon got sorted and back to collect car with no problem. Again, helpful driver.
24 May 2026
Unprompted review
Reply from Maple Parking
We're delighted you had a good experience with our service and found our drivers helpful. We appreciate your feedback regarding the bus confusion on your return and will look into improving signage.
Maple Parking
Always use Maple Parking
Always use Maple Parking. Easy drop off and collection right near terminal. Car returned in condition we left it
24 May 2026
Reply from Maple Parking
We're delighted you consistently choose our service! We appreciate your kind words about our easy drop-off and collection, and car care.
Maple Parking
Never again
Never again! Left my 3 week old polestar 3 worth over £90k with them for 4 days. Came back to it covered in thick dust, and to try and open it with the key card they have wiped it up and down the gloss black door pillar and scratched the living daylight out of it. All you need to do it tap the door handle. Zero care and when I confronted them they were not bothered at all and just told me to send an email. If you value your car do not leave it with these uncaring cowboys. Im absolutely furious!!!
23 May 2026
Unprompted review
Reply from Maple Parking
Good morning,
Thank you for your review. We would like to investigate this matter and would ask you to please send us an email detailing your experience regarding the customer service to customerservices@mapleparking.co.uk
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Maple Parking
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