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Maple Parking  Reviews 18,639

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and pleasant staff, efficient booking process, and convenient locations. Many appreciate the smooth user experience, noting quick transfers and cars ready upon return, often mentioning the benefit of being outside ULEZ zones. However, some customers reported issues with shuttle bus frequency, particularly late at night, and occasional difficulties with directions to the car park. A small number of people also mentioned concerns about their car keys being kept and, in one severe instance, experienced extremely unhelpful staff, difficulties in obtaining information about vehicle location, and a lack of professionalism during a challenging situation involving a flooded compound.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick, simple, and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Location

Reviewers highlight positive aspects of location. Many customers appreciate the convenience of parking close... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

User experience

Users describe positive interactions with user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more

Company replied

Rated 5 out of 5 stars

Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more

Company replied

Rated 5 out of 5 stars

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more

Company replied


Company details

  1. #3 of 19 best companies in Car park
  2. #7 of 21 best companies in Airport shuttle service
  3. #1 of 2 best companies in International Airport
  4. #2 of 9 best companies in Valet parking service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.6

Excellent

TrustScore 4.5 out of 5

19k reviews

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Rated 5 out of 5 stars

So easy

So easy, car safe, staff professional, would definately use again

19 May 2026
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Reply from Maple Parking

We're delighted you found our service easy, your car safe, and our staff professional. We appreciate your positive feedback!

Maple Parking

Rated 5 out of 5 stars

So easy to park your car and the car…

So easy to park your car and the car park attendants polite and helpful

28 February 2026
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Reply from Maple Parking

We're delighted you found parking easy and our attendants polite and helpful. Thank you for your feedback!

Maple Parking

Rated 5 out of 5 stars

Great service as always

Great service as always. Never had an issue with the Stansted Maple crew.

25 March 2026
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Reply from Maple Parking

We appreciate your continued loyalty and positive feedback. We are so glad to hear you consistently receive great service.

Maple Parking

Rated 1 out of 5 stars

Do Not Use

I dropped my vehicle off at Birmingham airport, photos were taken showing there was no damage to the car. Upon return, there was damage caused whilst in their possession but apparently even though the drop off photographs show no missing parts, it must of been faulty.
The head office are a waste of space and certainly do not understand customer service. Their customer services manager clearly missed the training course on how to send e-mails as he refuses to send replies

Reply to Maple,

I have not been insulting to your customer services manager I have simply stated the truth. Maple Parking are the people insulting here by refusing to acknowledge their mistakes

25 April 2026
Unprompted review
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Reply from Maple Parking

We note that you have already posted a review regarding this matter on another platform, which we have previously responded to in full.

As explained to you previously, the imagery taken during your vehicle check-in and inspection was reviewed thoroughly and the findings were clearly communicated to you. The evidence gathered formed the basis of our decision, and we have nothing further to add regarding the matter.

We would also ask that customers refrain from making insulting or derogatory comments towards our staff members. Our senior management and customer service team have handled your case professionally throughout and have responded appropriately based on the evidence available.

Maple Parking

Rated 5 out of 5 stars

First time using Maple will definitely…

First time using Maple will definitely be booking again everyone very helpful

21 March 2026
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Reply from Maple Parking

We're so glad you had a great first experience with us and found our team helpful. We look forward to your next booking!

Maple Parking

Rated 4 out of 5 stars

Quick, simple, good value service.

Quick, simple and efficient parking service. Not the closest to Gatwick but does everything required quickly and without fuss.
Last year my car battery went flat when I initially arrived, before parking in the long term bay. Caused all sorts of problems (as it does on modern cars...) but staff told me to get going and they'd sort it out. Good as their word when I returned it was correctly parked so I was able to get the RAC out to get it going again.
Simple, reliable service, great value

23 April 2026
Unprompted review
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Reply from Maple Parking

We truly appreciate you sharing your positive experience with our parking service. We are pleased our team could assist with your car battery issue last year, ensuring a smooth return. Your feedback on our simple, reliable service and value is greatly valued.

Maple Parking

Rated 4 out of 5 stars

Overall easy and quick

Easy process, good transfer time (to T5 having its own bus) and quick pick up.

1 May 2026
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Reply from Maple Parking

We're glad the process was easy, transfer time good, and pick-up quick. We appreciate your feedback!

Maple Parking

Rated 5 out of 5 stars

Great service

Great service. Quick transfer to and from airport.
Would definitely use again

12 May 2026
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Reply from Maple Parking

We are so happy you enjoyed our quick transfer service. We appreciate your kind words and look forward to serving you again.

Maple Parking

Rated 5 out of 5 stars

Brilliant process

Brilliant process, friendly and easy.

24 March 2026
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Reply from Maple Parking

We're happy our process was brilliant, friendly, and easy for you. We appreciate your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Easy to find

Easy to find. Pleasant staff. So near the terminal.
Have booked for later in the year

13 May 2026
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Reply from Maple Parking

We're so glad you found us easily and enjoyed our staff! We look forward to welcoming you back.

Maple Parking

Rated 5 out of 5 stars

Brilliant parking outside the ULEZ

Brilliant parking outside the ULEZ
drive in leave the car catch the bus,
Had to wait about 15 is minutes for the bus back which Imo is the same as meet and greet
would defiantly use again

2 May 2026
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Reply from Maple Parking

We're so glad you found our parking brilliant and convenient for accessing the ULEZ! We appreciate your understanding regarding the bus wait and are happy you'd use us again.

Maple Parking

Rated 5 out of 5 stars

Consistently excellent

Always consistent and easy to use. Car is always ready on our return. So simple to use and amend if required.

7 May 2026
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Reply from Maple Parking

We're delighted to hear our service is consistently easy to use and that your car is always ready for your return. Thank you!

Maple Parking

Rated 5 out of 5 stars

Excellent Service

Use on a regular basis, excellent service everytime.

13 May 2026
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Reply from Maple Parking

We are so glad you consistently enjoy our excellent service! Thank you for your kind words.

Maple Parking

Rated 5 out of 5 stars

Smoothly executed …

Straight forward instructions easy system and smoothly executed would definitely recommend and use again

19 May 2026
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Reply from Maple Parking

We're so glad our instructions were straightforward and the system was easy to use. It's great to hear everything was smoothly executed; thank you for recommending us!

Maple Parking

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