"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
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Review summary
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I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume. Excellent price and looking forward to purchase new one in near future. Than... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Delivery very slow
I ordered Dec 5th. The perfume has shipped, but I have not received it yet. If this perfume shipped from a foreign country then the information should have said it would not be received for 5 wks instead of "it will ship within 2 wks. I purchased the perfume from a retailer to have it for Christmas. I will keep the shipment fir myself. A very sobering experience.
24 December 2025
Reply from Maple Prime
We’re very sorry for the frustration and delay, especially since you were hoping to receive this in time for Christmas. Once the carrier marked the package as lost, we reached out and processed a full refund for you right away.
While shipping delays are outside of our control after the carrier receives the package, we truly regret the experience and appreciate your feedback, as it helps us improve our service and communication moving forward.
Reply from Maple Prime
Thank you for sharing your feedback! We apologize for the longer than expected shipping time and appreciate your patience throughout the process.
Shipping was delayed
I was notified when my item was back in stock so I could place my order. Shipping took longer than expected, but I finally received my item after 3 weeks.
23 December 2025
Reply from Maple Prime
Thank you for your feedback! We’re glad your item arrived safely and appreciate your patience with the shipping delay. We hope you enjoy your purchase!
Great experience
Great experience. Called and spoke to a representative to verify product, very helpful. Fast shipping, great price, product as advertised.
23 December 2025
Reply from Maple Prime
We’re glad our representative was able to assist you and that you were happy with the pricing, fast shipping, and product quality. We truly appreciate your support and look forward to serving you again soon.
Reply from Maple Prime
Thank you for taking the time to leave a review! Look forward to serving you again.
I received my Mugler Alien Man Mirage…
I received my Mugler Alien Man Mirage (limited edition) and i confirmed it’s authentic as well. Thanks a lot
22 December 2025
Reply from Maple Prime
Thank you for your feedback! Your support means a lot to us.
This site is trust worthy.
28 December 2025
Unprompted review
Reply from Maple Prime
Thank you for your review! We appreciate your trust in Maple Prime.
I placed an order 15 days ago and I…
I placed an order 15 days ago and I still haven't received it, and it doesn't give me the refund option, very bad service
30 December 2025
Unprompted review
Reply from Maple Prime
We’re very sorry to hear about the delay and understand how frustrating it is to be waiting this long for your order. That’s certainly not the experience we want for our customers.
We’re glad we were able to reach out to you directly so we can review your order and provide the best possible solution. While shipping delays can sometimes occur with the carrier, we always want to make sure our customers are supported and taken care of when this happens.
Thank you for bringing this to our attention and giving us the opportunity to assist you further. Your satisfaction truly matters to us, and we’re committed to resolving this for you as quickly as possible.
Second time I order from here and my…
Second time I order from here and my perfume gets lost. I asked for a replacement of my Burberry London and I still haven’t received it. I would rather pay full price at the store and not have these issues. I do not recommend maple prime.
4 December 2025
Reply from Maple Prime
We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers.
We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong.
We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.
Bad packing, maybe watered down?
The price of the bottle is cheaper than anywhere else (Usually around 130 instead of 50). I have actually smelled this at a fragrance outlet store and it smelled different than the one I received. It's almost alcoholed down. The color is off, it's lighter than the picture and the one I have seen in real life. The bottle was opened inside the box and had a leak. Though they did have a paper that was sprayed in the box. It was literally soggy, they sprayed it way to much.
The smell is good, but the first notes are overpowered by alcohol and the perfume store smell you get when you walk in. I think that's do to the "watering down" that might have happened. Other than that the middle and after notes are amazing.
20 December 2025
Unprompted review
Reply from Maple Prime
Thank you for taking the time to share such detailed feedback — we truly appreciate it. We’re very sorry to hear about your experience and that the product did not meet your expectations, especially regarding the packaging, leakage, and how the fragrance performed compared to what you’ve tried before.
We want to assure you that we only sell authentic products and we would really like the opportunity to review this more closely and make things right for you. Occasionally, issues during transit (such as temperature changes or handling) can affect packaging and even the initial spray experience, but a leaking or opened bottle is definitely not the experience we want any customer to have.
Please reach out to our customer support team directly with your order details and, if possible, photos of the item you received. This will allow us to verify what happened and offer you the best possible solution, whether that’s a replacement or another form of resolution.
Your satisfaction is very important to us, and we’d truly appreciate the chance to assist you further.
Very happy overall with the shopping…
Very happy overall with the shopping experience. Shipping was fast and the perfumes were well packaged.
24 November 2025
Reply from Maple Prime
Thank you so much for your kind feedback! We’re happy to hear you had a great shopping experience and that your order arrived quickly and well packaged. We truly appreciate your support and hope to serve you again soon.
This has not shipped and ordered a week…
This has not shipped and ordered a week ago
17 December 2025
Unprompted review
Reply from Maple Prime
Hello,
Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks.
Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations.
If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.
It took little bit long but the…
It took little bit long but the packaging and the product is perfect!
3 December 2025
Reply from Maple Prime
Thank you so much for your feedback! We truly appreciate your patience, and we’re glad to hear that the product arrived in perfect condition and that you were satisfied with the packaging. We’ll continue working to improve delivery times while maintaining the quality you experienced. We hope to serve you again soon!
Swiss Arabian Vanilla 01 is lovely
Swiss Arabian Vanilla 01 should display a cautionary disclaimer "Known to induce feral behavior among husbands". I own several fragrances, but this one is special. It is sweet, floral, and warm. My husband always notices when I wear this one over other fragrances in my collection.
25 November 2025
Reply from Maple Prime
Thank you for your fun and detailed review! We’re delighted to hear how much you love Swiss Arabian Vanilla 01; it sounds like it truly makes an impression.
5 stars
Shipping and delivery were both super quick and my item arrived safe!! will be buying from here again :)
2 December 2025
Reply from Maple Prime
Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and safely. We can’t wait to have you shop with us again soon!
I haven’t received my order
26 November 2025
Reply from Maple Prime
Hi Ronald,
We sincerely apologize for the inconvenience you experienced with your order. Due to carrier-related delays, your shipment took longer than expected, but we’re glad we were able to connect with you and resolve the situation.
Thank you very much for your patience and understanding. We truly appreciate it.
I am very happy to get quality products…
I am very happy to get quality products at good prices. Service is also very efficient.
1 December 2025
Reply from Maple Prime
We’re delighted to hear that you’re happy with both the quality of our products and our service. Your feedback means a lot to us and motivates our team to keep providing the best experience possible.
Order came fast and in super cute gift…
Order came fast and in super cute gift wrapping!!
13 December 2025
Unprompted review
Reply from Maple Prime
Thank you for your wonderful feedback! We’re so happy to hear that your order arrived quickly and that you loved the gift wrapping. Your kind words mean a lot to us!
Great Business, Treats Customers well
There was an issue with my original order (most likely the couriers fault) that Maple Prime still handled professionally and made the situation right immediately. Very good customer service.
28 November 2025
Reply from Maple Prime
Thank you so much for your kind words! We’re glad we could resolve the issue quickly and provide a positive experience for you.
My order was not delivered and…
My order was not delivered and cancelled when it came to finl stage of delivery.
27 November 2025
Reply from Maple Prime
Hi Herschel,
We sincerely apologize for the inconvenience with your order. Unfortunately, Amazon Shipping returned the package to the sender, and this was outside of our control. As a resolution, we have already processed your refund.
Please feel free to reach out to us directly — we’d be more than happy to assist further and offer compensation for this inconvenience. Your satisfaction is very important to us.
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