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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. #10 of 39 best companies in Health consultant
  2. #3 of 16 best companies in Diagnostic centre
  3. #3 of 14 best companies in Medical Diagnostic Imaging Centre
  4. #2 of 3 best companies in Self service health station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Rated 5 out of 5 stars

Very thorough

Very thorough, results came back quite quick. Very happy with the whole service. Would definitely recommend them!

3 November 2025
Mapmymole logo

Reply from Mapmymole

Thank you so much! This means a lot to us. 💙

Rated 4 out of 5 stars

Quick, efficient.

Quick, efficient service. The downside was how difficult it was to get a decent, clear photo of the lesion. Must have been 20 minutes and around 15 attempts !

2 January 2026
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Reply from Mapmymole

Thank you for this review. We are working on the Dyplens side to make this service even smoother. 😊

Rated 5 out of 5 stars

Great experience!

Larissa was great, you can feel her passion with what she is doing and she is very knowledgable. Larissa kept me well informed during the process and I felt comfortable throughout. Even though it was an appointment in the late evening, Larissa took her time and was very thorough. I highly recommend going to see her if you have any mole concerns. Thankfully my results came back all clear but i am also now more aware of what to look out for thanks to Larissa.

2 December 2025
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Reply from Mapmymole

We are so pleased you had a positive experience. 🤩

Rated 5 out of 5 stars

This app has helped save lives!

I signed up to Map My Mole so I could offer professional mole checking to patients in my clinic.

The app is extremely easy to use and customer support is easily available within the app.

My patients all comment on how impressed they are with the service. Within just a few days (or sometimes just a few hours) of seeing me, they receive a full written report regarding their mole and any ‘next steps’ that are required.

Thankfully for most patients it has provided peace of mind that their moles are nothing to worry about. However, we have also picked up a number of lesions which have required urgent treatment. With the MMM report, the patient has been able to fast-track their referral to dermatology via their GP. I have no doubt that we have helped saved lives since using Map My Mole!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Life saving service

I have this service in my clinic - The Expert Skin Clinic. I have been offering it since October 2024, I used it for myself as I had a very subtle pink patch at the top of my forehead. The working diagnosis of a BCC came back super quick within hours. I actually had this removed with Dr Toby Nelson and it was in fact a BCC.

I have used the service since then for patients in the clinic with results coming back usually between 2-48 hours both myself and all the patients I’ve screened feel it’s an excellent service. Not only have I found BCCS I have also found melanoma, this service has saved the patients life as it’s the early detection that meters with melanoma.

We have also given peace of mind to lots o patients worrying about lesions that are absolutely fine. Taking the pressure off the NHS this truly is a great service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

Wow how quick you were to respond ! I was amazed thank you and spot on too .

1 December 2025
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Reply from Mapmymole

Thank you for leaving this positive review!💙

Rated 5 out of 5 stars

Appointment was on time,the examination…

Appointment was on time,the examination was well explained and done quickly and efficiently,I was sent the report from the consultant the next day which was excellent service,all was well so very satisfied with the service I received

4 December 2025
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Reply from Mapmymole

So pleased you had a positive experience overall.😊

Rated 5 out of 5 stars

Very quick result

Very quick result. My doctor pleased with letter and able to refer me to hospital.

3 December 2025
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Reply from Mapmymole

We are so pleased you are having a speedy process.🤩

Rated 5 out of 5 stars

Fast and professional

It was all in all fast, respectful, professional and very reassuring. Thanks to all the wonderful professionals involved!

3 December 2025
Mapmymole logo

Reply from Mapmymole

Thank you so much!😊

Rated 5 out of 5 stars

Worthwhile Exercise

Very professional. Most impressed with the speed of obtaining the result

2 December 2025
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Reply from Mapmymole

Thank you for this positive review. 😊

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